Russ Darrow Metro Mazda - Service Center

I like that you can set up an oil change right from the app. I appreciate the service team, I only wish they had techs available on weekends for more complex repairs as my passenger window has been having app. I appreciate the service team, I only wish they had techs available on weekends for more complex repairs as my passenger window has been having issues since I purchased the car but work during the week so I haven't been able to get it fixed. More

Bruce Is always very helpful and took care of my service and repair issue with swiftness and a smile. and repair issue with swiftness and a smile. More

I bought my 2024 vehicle in because of failed sensor. Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead I got on tack on fee for shop supplies. This was an electronic sensor. When asked about supplies was told it was an automatic charge regardless of service. This at best disceptive and at worse fraudulent. She said it was on form I signed when approving work.. I never signed anything for this cost, was given a verbal quote. Even if I did sign something, if RD was honest, they would tell you up front, not bury in verbiage. Well good for you guys sticking with another $40. I will be replacing my 2016 Mazda this year and you just loss the sale. Enjoy your $40. I will be sure to let anyone who ask me where to buy, no longer RD More

My concerns are always addressed quickly and with ease. I appreciate the follow up and reminders. I appreciate the follow up and reminders. More

Quick, efficient, and everyone was very friendly. I was in and out ona Saturday morning, no problems at all I was in and out ona Saturday morning, no problems at all More

Appointment felt quick and she was informative with my vehicle and possible up coming expenses. vehicle and possible up coming expenses. More

I was kept in the loop each step of the way! I felt like I had perfect communication and costumer service. Thank you guys!! I felt like I had perfect communication and costumer service. Thank you guys!! More

I am always happy with the service I am provided. The technician are always informative and thorough. I wouldn't dream of taking my car anywhere else. The technician are always informative and thorough. I wouldn't dream of taking my car anywhere else. More

Efficient, thorough, friendly - I always have a good experience at Metro Mazda! Highly recommended! experience at Metro Mazda! Highly recommended! More

Russ Darrow has always treated me with respect and honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a l honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a level of customer service that I frankly have not experienced in the past and is an absolute gem. More