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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.3
335 Reviews

335 Reviews of Russ Darrow Metro Mazda - Service Center

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June 17, 2025

My car wasn’t fixed correctly. ..it continue to leak oil in which I now have to come back More

by natasha.jackson86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quintin Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Russ Darrow Metro Mazda responded

Natasha, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jalen Moore jalen.moore@russdarrow.com

June 15, 2025

I have always received great service at this dealership and prices are fair. Great job! More

by omaragorrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quintin Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

June 15, 2025

I for one surely appreciated the dealership for taking care of my automobile needs a the last minute due to my not having an appointment. I drove in and I was given a chance to be taken care of. Thank on More

by BETTYGLOSSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

June 14, 2025

She had my car less than 12 hours and she want to charge me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and n More

by brunner4106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Carrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jalen Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennie Etringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bode
1.0
This rating includes all reviews, with more weight given to recent reviews.
DONTARIO PALMER
3.0
This rating includes all reviews, with more weight given to recent reviews.
Quintin Neal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karrar Musa
Jun 18, 2025 -

Russ Darrow Metro Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jalen Moore jalen.moore@russdarrow.com

June 13, 2025

This shop only cares about money, not service. I was shopping for cars a couple years ago, and this shop was my first stop. The salesman was respectful, but the finance guy was a creep. He asked m More

by Itstheskid
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quintin Neal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

June 13, 2025

Serive appointment was supposed to take 1 hour, 1 hour 30 minutes at most. Ended up taking over 2 hours. Only got 1 update during the course of service. More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Russ Darrow Metro Mazda responded

MJ, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jalen Moore jalen.moore@russdarrow.com

June 13, 2025

The staff was friendly, fast, and professional. The waiting area was clean and comfortable, and the whole process was quick but thorough. Highly recommend if you want honest, efficient service that More

by NATZDYRKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

June 11, 2025

Went in for a last minute wheel alignment appointment which was more than happy they had an available slot. But upon the service I was sent the usual video (with service updates and explanations). In thi More

by AP711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

June 11, 2025

I was Able to schedule the day before. The Service was prompt and thorough. have a nice day More

by JWJD6244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

June 11, 2025

Alway's great ! No complaints - customer service is always great. Super easy and quick process More

by GRACERAWSON00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quintin Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com