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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.3
262 Reviews

262 Reviews of Russ Darrow Metro Mazda - Service Center

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April 01, 2025

Great service department. Personable staff and knowledgeable technicians! Very thorough when checking my vehicle. Great communication! More

by SROB440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontario Palmer
Apr 01, 2025 -

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

March 29, 2025

No attention to detail. I was told my car was done for almost 30 minutes before they got me from waiting lounge. Also very bad car wash and car smelled of cigarettes. Not ex More

by NoNoNo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t really care who it was.
Apr 02, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

March 29, 2025

took over an hour for an oil change and tire rotation. Most likely overbooked service that day however the time taken without communication was not the best. More

by Joe Seaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 29, 2025

Fantastic dealership in terms of service - Bruce is amazing, wish I could say the same about sales - lost my keys trick! More

by MARK.BARRATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 28, 2025

Every time i went i had Great customer service. the dealers made sure they did everything nicely. I would most definitely recommend. More

by SHAQUOIAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 27, 2025

Worked with Alejandro and Stan. Communication was great. It's been 1 week and have received follow up calls from the both of them to address any concerns or questions. More

by NATALIEZM4
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mudd
Mar 27, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

March 27, 2025

I had a really great experience, great service, and great job communicating what my vehicle needed. More

by LATIA0203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

March 24, 2025

I’m absolutely enjoying coming to get my vehicle service there. Bruce is always a pleasant person. He’s always helpful. Will take care of you and I’ve never been disappointed since I’ve been bringing my ve More

by HELENYOHANNES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Metro Mazda responded

Thank you, Helen, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Bruce here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

March 24, 2025

It may have taken longer than my wife and I wanted but overall everyone was nice and it was a good experience. More

by CHURCHILLETHAN6
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Carrick
Mar 25, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

March 24, 2025

I have had grade service and cannot complain. Turn around time is usually within an hour More

by CHEESYWORLD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

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