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Russ Darrow Metro Mazda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
860 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 860 reviews

January 31, 2025

The sales team is dreadful. Lots of broken promises. Don’t follow through on actions. Don’t communicate with the service team. They will also harass you to give a 5 star review More

by STEPCASS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Smeilis
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Feb 03, 2025 -

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

January 29, 2025

Alejandro was very responsive and easy to work with. He went above and beyond to bring my car up to me so that I could save the trip to Milwaukee and have the car rapidly. More

by STABELFELDT.SARA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Sara, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

January 29, 2025

Both Kirsten Jones and Dylan Rueth were two very good customer service representatives for Russ Darrow Metro Mazda. Both were very acknowlegeable regarding positions in the firm. I was very satisfied w More

by CLVLILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your very kind review. Kristen, Dylan, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

January 27, 2025

They gave quality, timely service for a standard oil change and tire rotation! Definitely recommend. More

by MUNATION2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

January 24, 2025

Robyn was very helpful and made the car buying process very simple. Thank you so much! :) More

by Jp Ketteman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to hear that Robyn provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

January 23, 2025

Love My Mazda, great service, Robyn did a great job. We will definitely return in the Future. More

by Carfit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that Robyn delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

January 23, 2025

Kirstie was excellent to work with for my oil change! Very friendly and gave clear communication. More

by AEHRHART55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kirsten met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

January 23, 2025

Robyn O’Donnell was great! Very helpful and accommodating! Would highly recommend her to all of my friends and family!! ⭐️ ⭐️⭐️⭐️⭐️ More

by malloryfroman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janea Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Bintzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milad Masoodi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Guillermo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lafayette Turman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Russ Darrow Metro Mazda responded

It's fantastic to hear that we provided you with great customer service, Mallory! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

January 23, 2025

Nick provided great service and was thorough. I plan to return for future maintenance as needed. More

by LATANZA_DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words for Nick, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

January 22, 2025

I cannot say enough good things about this Mazda store. They were conscious of my busy schedule and made everything work. I literally love this place. More

by tdskent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

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