Russ Darrow Metro Mazda

This was the most pleasant car-buying experience I’ve had to date. Everything went smooth, and there was zero pressure from any of the staff. A truly top-tier experience from start to finish. to date. Everything went smooth, and there was zero pressure from any of the staff. A truly top-tier experience from start to finish. More

Very disappointed. I got mail from manufacture Mazda about recall (something with airbags) but there wasn’t any problems with my vehicle (Mazda CX-30 2025). I brought m I got mail from manufacture Mazda about recall (something with airbags) but there wasn’t any problems with my vehicle (Mazda CX-30 2025). I brought my vehicle to the service they did change the oil and filters and fix this manufacture recall thing, after service same day check engine light turned on, I brought the vehicle back, they start sending to me every day different videos with different problems, then they lost for two weeks, after 2 weeks they call me and tell me that the reason is bad gas E55 send me a picture with wired can with like they sad the gas from my vehicle, and this is not warranty this my responsibility and they charge me almost 1200$ for repair… I don’t believe in coincidence… Me and my wife put the gas on same gas station for a long time nothing happened before with all three our vehicles. I put gas in this vehicle 3 days before service I didn’t have any issues, everything was great, after service I didn’t put any gas same day check engine same day bring the vehicle back. I also talked to manager on the gas station there is no problem at all with nobody. I like Mazda and like Russ Darrow, this is the first time when they did what they did, but this is not ok. Very disappointed. Do not recommend this service. More

I was very pleased with the service I received from my sales associate, Nate. He got my deal approved and set up everything on my new car. This is the 4th. Vehicle I have purchased from Darrow Mazda. sales associate, Nate. He got my deal approved and set up everything on my new car. This is the 4th. Vehicle I have purchased from Darrow Mazda. More

Very efficiently run. I appreciate they took my time in consideration. Everyone was very friendly. I appreciate they took my time in consideration. Everyone was very friendly. More

Felt parts costed really high … online searched and saw that there were sites offering same genuine parts at lower cost that there were sites offering same genuine parts at lower cost More

I had a bad experience buying a car from them. They bait and switch the car on me. They bait and switch the car on me. More

They were professional and took care of my car’s issues right there. I would recommend them to others. right there. I would recommend them to others. More

Everyone was friendly. Tim was very helpful and answered most of our questions. When he didn't know the answer he found someone who did. Buying a car is not one of my favor Tim was very helpful and answered most of our questions. When he didn't know the answer he found someone who did. Buying a car is not one of my favorite things to do. But the team at Russ Darrow made it realativly painless.. More

The cashier didn't know what she was doing. She was also pretty rude to me. Hire better! She was also pretty rude to me. Hire better! More

Was the worst experience ever for my first car buying. Robyn was lovely and extremely helpful with my situation but that was the only plus. Noah in finance is a snake. They added things without my knowled Robyn was lovely and extremely helpful with my situation but that was the only plus. Noah in finance is a snake. They added things without my knowledge and made it a long unnecessary process to get them taken off and lied about it afterwards. Management doesn’t seem to care they’re taking advantage of people either, good luck getting a reply. Stay away. More