Russ Darrow Metro Mazda

Every staff person I worked with really listened to my needs & did a great job getting me the best car to meet those needs. Their customer service is top notch! needs & did a great job getting me the best car to meet those needs. Their customer service is top notch! More

Good explain everything about the car and good customer service Good worker good customer service and experience service Good worker good customer service and experience More

I like Russ Darrow they take good care of me everytime I need something they’re great need something they’re great More

I have been a loyal customer and feel that you are fair and work well with customer service. and work well with customer service. More

My experience was great. The team made sure my car was repaired in a timely manner and ensured I had reliable transportation while I waited. Overall, the service was professi The team made sure my car was repaired in a timely manner and ensured I had reliable transportation while I waited. Overall, the service was professional and very helpful. More

Great customer service and I was took care of it a reasonable time. Thank you! reasonable time. Thank you! More

I don’t write reviews often, but the lack of professionalism here needs to be called out. Our sales representative, Janae, was genuinely great… helpful, kind, and professional. I hate that sh professionalism here needs to be called out. Our sales representative, Janae, was genuinely great… helpful, kind, and professional. I hate that she is wrapped into this review. Unfortunately, the issues we experienced were entirely due to dealership management, not her. We test drove a 2019 RAM truck and agreed to pay full sticker price because we felt the price was fair and reasonable. We were pre-approved to pay the full price through our own bank at ~6% APR, but allowed the dealership to explore financing. When the price sheet came back, the numbers were shocking: nearly $800/month on a ~$30k vehicle over 72 months. They refused to disclose the interest rate (which we later estimated to be almost triple our pre-approval), and we noticed thousands added in fees, including a $500 “security etch” and a maintenance warranty we explicitly declined. Management insisted these add-ons and their financing were mandatory if we wanted the vehicle. When we questioned this and asked to speak with the manager, we were told to either accept the deal as-is or leave. Despite agreeing to STICKER PRICE THAT THEY ASKED FOR, they refused to sell the vehicle unless we accepted unnecessary fees and a much higher interest rate than our pre-approval. This dealership does not act in good faith. The pricing is misleading as they impose scammy fees. We paid sticker price, the price they wanted, and they still refused. This behavior was entirely unprofessional, and is exactly why car dealers have a bad reputation. I hope that they change these practices. More

Everyone was so nice. It was a great experience. Terrific vehicles. My 3rd CX5. So happy with everyone at Russ Dartow. Great crew. It was a great experience. Terrific vehicles. My 3rd CX5. So happy with everyone at Russ Dartow. Great crew. More

Tim, Gwen, Noah, Jalen and Thaddeus were absolutely phenomenal. I was very anxious about the whole process as it was my first time buying a new car, and Tim and Gwen were so incredibly patient with me. phenomenal. I was very anxious about the whole process as it was my first time buying a new car, and Tim and Gwen were so incredibly patient with me. They met me where I was and went above and beyond to help me feel comfortable and confident in my decision. I could not have asked for a better team of people helping me. The whole team was very compassionate and charismatic and really listened to me. Both Tim and Gwen were just amazing and so dedicated to getting me into the perfect car, with Tim even coming back in after his shift when my car arrived and Gwen waiting to make sure I got my car before she left. Thaddeus was so incredibly kind even after a long day of driving 6+ hours to obtain my car and made sure it was nice and clean after driving in the snow. Noah and Jalen both were super nice and helpful as well and helped make the process go smoothly. It is very evident that the leadership promotes an amazing culture here and that shows in all of their staff and the positive attitudes they radiate. As an anxious and apprehensive person, Tim and Gwen really helped instill confidence and showed an incredible amount of patience with me. I cannot say enough good things about the crew that I worked with, especially Tim and Gwen. Thank you all SO much! More