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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.3
774 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 774 reviews

March 17, 2025

Adrian was very nice and I appreciate his help in selecting the car that was right for me. More

by nyeshasimpson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Adrian or our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Tyler Headdy tyler.headdy@russdarrow.com

March 15, 2025

Julian was my sales rep. I couldn’t have asked for such a nicer person. More

by DYNETTE.KING
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julian Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It's great to hear that Julian was able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM! Tyler Headdy tyler.headdy@russdarrow.com

March 13, 2025

Ziggy was the best finance manager we have ever dealt with. He was very busy but truly cared how we were treated and made our experience a positive one. More

by Kean71
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zivorad Filipovic
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Mar 14, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Here at Russ Darrow Metro Chrysler Dodge Jeep RAM, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Tyler Headdy tyler.headdy@russdarrow.com

March 13, 2025

He did a great job of making everything work out, even having issues with the truck More

by TGUELIG
Recommend Dealer
Yes
Employees Worked With
Kevante Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Tyler Headdy tyler.headdy@russdarrow.com

March 08, 2025

As always, the team treated me with professionalism and kept me informed of the repair progress. More

by hensler.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Michael, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tyler Headdy tyler.headdy@russdarrow.com

March 04, 2025

Made an appointment to have oil changed. They did this and washed my car which I appreciate. However, I had to wait 1 1/4 hours to have the work completed. Also, no snack bar in waiting More

by moto0419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Vansickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience! Tyler Headdy tyler.headdy@russdarrow.com

February 26, 2025

Today as a new customer, I had the pleasure of working with kenney. He was polite, attentive, and very helpful. He helped me find the perfect car with the right price and got me in and out in no time. Hig More

by Kreneaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with Kenney and our team. We're glad to hear we delivered such a great experience! Tyler Headdy tyler.headdy@russdarrow.com

February 25, 2025

Jermaine Heard is a great employee. He goes above and beyond for his customers and very understanding when it comes to customers. I alway deals with him when having my car services. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Tyler Headdy tyler.headdy@russdarrow.com

February 14, 2025

Great service, excellent communication, will always take my smol wrangler to Megan! Megan is the best More

by Pepegaz
Recommend Dealer
Yes
Employees Worked With
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Villmow
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Feb 16, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Chrysler Dodge Jeep RAM. Tyler Headdy tyler.headdy@russdarrow.com

February 11, 2025

Staff was friendly they handle my needs with care I was in and out appreciate the wonderful services you guys provide More

by BEEFAIR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Vansickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com

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