Russ Darrow Metro Chrysler Dodge Jeep RAM

What an amazing experience! Kenny and Lucky are the greatest people to work with. Highly recommend going to visit them for your next vehicle Kenny and Lucky are the greatest people to work with. Highly recommend going to visit them for your next vehicle More

Great people and an excellent overall experience. Best new car experience I've had in years. Best new car experience I've had in years. More

My experience at Russ Darrow was disturbing at best. Staff was friendly and car was as advertised. When we sat down to fill out an offer sheet we were told that we needed to pay an additional $1500 over Staff was friendly and car was as advertised. When we sat down to fill out an offer sheet we were told that we needed to pay an additional $1500 over the advertised price of the vehicle for paint and fabric protection on a 6 year old vehicle. When we asked for the charge to be removed we were told that we couldn’t purchase the vehicle without. We spoke to the salesperson and management, both insisted this was normal business practice. I mentioned that this was not honest business and I thought illegal. Before we got done, I repeatedly asked for the charge to be removed right up to signing the purchase paperwork. Turns out this is in violation of “Wis. Admin. Code. Ch. Trans 139.03(3) explicitly allows the exclusion of the above- named fees from an advertised price, and nothing else. Other costs that might be passed on to the customer-including freight or destination charges, assembly, dealer set up, etc.-must be included in the advertised price.” I completed purchase of the vehicle because it was still an OK price, but I am currently trying to get my $1500 back. I was told by the finance department that this is a normal charge that they add on to most cars they sell because of the dusty nature in the area. I have one other review that sounds identical and a couple more that reference other charges that were unauthorized. More

Lucky was excellent, made my wife and I feel comfortable , went out of his way to get us our lease taken care of , went out of his way to get us our lease taken care of More

BEWARE. This place is the worst, spend your money elsewhere and thank me later. Be sure to double check all of your pricing as they will slide a few extra c This place is the worst, spend your money elsewhere and thank me later. Be sure to double check all of your pricing as they will slide a few extra charges in there then tell you that it needs to happen so money is made on the deal somewhere. Every foolish business practices. Stay away if you care about your money you won't regret it. More

Omg the best truck buying experience I've ever had. The team at Russ Darrow went above and beyond . The team at Russ Darrow went above and beyond . More

Great customer service. All the staff helped to ensure a seamless deal. Thank you all. All the staff helped to ensure a seamless deal. Thank you all. More

Paul Miller should be seen if your in the market. Very professional, kind, understanding and willing to go the extra mile for his customers. I hope their service dept is as good. Then Russ Darrow wi Very professional, kind, understanding and willing to go the extra mile for his customers. I hope their service dept is as good. Then Russ Darrow will be our dealership for service too. More

I have worked with John in the service department for years with at least 4 different vehicles. I know the service will be honest, trustworthy and exactly suited to what my car needs. Thanks so mu years with at least 4 different vehicles. I know the service will be honest, trustworthy and exactly suited to what my car needs. Thanks so much, John at Russ Darrow. More

Should be more honest and upfront when communicating down payment amount, and charges that “may” be associated with it! payment amount, and charges that “may” be associated with it! More