Russ Darrow Metro Mazda

Outstanding staff completely satisfied with work on vehicle was requested waiting area comfortable and clean vehicle was requested waiting area comfortable and clean More

I was interested in making a cash purchase of a 2025 CPO Mazda 3. The internet published sticker price was $25,817. I offered to pay that price plus the doc fee, county taxes, title, and plate transfer fe Mazda 3. The internet published sticker price was $25,817. I offered to pay that price plus the doc fee, county taxes, title, and plate transfer fees. The offer they presented had Xilion protection (a more the $3k add) and etching (a $499 add). A note on the etching; when first I viewed the car the salesperson pointed out what he said was security etching in/on the metal seam of the hatch. This is not dealer VIN etching; it's a body panel laser etch that Mazda applies at the factory for all their vehicles. VIN etching is applied to glass panels somewhere on the car. I'll also note that almost all modern cars have the VIN's located in at least 4 to 5 locations on the car already and adding another copy of the VIN is almost worthless. They refused to remove these junk price adds (said they couldn't) even after I repeatedly said I didn't want them (though they did reduce the cost of the adds). Their supposed Out The Door (OTD) price was still about $1k more than the sticker plus "normal" fees and taxes. So effectively their advertised price was artificially low just to get people in the door. I will note that the salesperson himself acted professionally, other than lying about the vehicle etching. Additionally, when I had to have the obligatory meeting with the salesperson's manager, he stopped over, shook my hand, said have a nice evening, and was gone in about 5 seconds. He didn't even give me his name. For a more than a week they kept following up and I renewed my offer to pay sticker plus the doc fee, tax, title, registration, and plate transfer fees. They refused, which is ultimately the dealer's prerogative, but I find Russ Darrow's practices highly deceptive. I even received a call from the salesperson asking if I wanted to move forward with the purchase after they sold the car. How is it possible that I knew the car was sold and removed from their site, but the salesperson didn't know. I and my family will be avoiding Russ Darrow for all our future vehicle purchases. More

Oil was overfilled by a half Quart, not good. Coolant was below the bottom add mark and was not topped off during the oil change. Everyone was very polite and helpful but I have no confidence in Coolant was below the bottom add mark and was not topped off during the oil change. Everyone was very polite and helpful but I have no confidence in the technical ability and attention to detail of the service staff. More

Every staff person I worked with really listened to my needs & did a great job getting me the best car to meet those needs. Their customer service is top notch! needs & did a great job getting me the best car to meet those needs. Their customer service is top notch! More

We purchased a car and after both completely oil changes we had to bring the car back. The first time it was leaking oil due to what they said was an over tightened oil filter. The second time they failed s we had to bring the car back. The first time it was leaking oil due to what they said was an over tightened oil filter. The second time they failed secure the plastic shielding so it was hanging down and only attached by one clip. So had we not noticed right away it would have fallen off during normal driving. More

Good explain everything about the car and good customer service Good worker good customer service and experience service Good worker good customer service and experience More

I like Russ Darrow they take good care of me everytime I need something they’re great need something they’re great More

I have been a loyal customer and feel that you are fair and work well with customer service. and work well with customer service. More

My experience was great. The team made sure my car was repaired in a timely manner and ensured I had reliable transportation while I waited. Overall, the service was professi The team made sure my car was repaired in a timely manner and ensured I had reliable transportation while I waited. Overall, the service was professional and very helpful. More

Great customer service and I was took care of it a reasonable time. Thank you! reasonable time. Thank you! More