Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Metro Mazda
Milwaukee, WI
1,112 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,112 reviews
December 24, 2025
Rep tried to charge me extra for windshield wipers already included in winter Svc pkg they offered to me. Also tried to charge me $30 taxes on a $145 bill (20% tax)! Finally, got home next day to fi already included in winter Svc pkg they offered to me. Also tried to charge me $30 taxes on a $145 bill (20% tax)! Finally, got home next day to find oil leak in my parking space; had to go back to dealership to fix. More
by skc1one
Verified CustomerEmployees Worked With
December 21, 2025
Given a grossly inflated quote, then knocked down a lot as diff tech looked at issue. For the second time (second visit), Kirstin did not pass on my request to check an issue I've been having, so a tech co as diff tech looked at issue. For the second time (second visit), Kirstin did not pass on my request to check an issue I've been having, so a tech couldn't address it. Was half the reason I brought the car in. Kirsten said she'd research issue and get back to me, which she never did, and I wasn't surprised as I had the same experience with her on a previous visit. Really disappointed and very annoyed. More
by 6BLESSINGS
December 21, 2025
I have bought multiple cars from the dealership. I have enjoyed it every time and appreciate the sales team I have enjoyed it every time and appreciate the sales team More
by BRIANDIDENKO
December 21, 2025
I was pleased with my experience at Mazda Russ Darrow. However when I drove off I only had half tank of gas. Felt it should be full. However when I drove off I only had half tank of gas. Felt it should be full. More
by GLADYS76
December 19, 2025
Chose the dealership because they were open Saturday and I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever recei I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever received communication about the car was when I called to see what was going on. It took the and a half weeks to complete. I was offered a free oil change for the inconvenience which I'm not going to use. More
by ascott16
December 18, 2025
They did a great job repairing my car. They were very accommodating as well. I will be taking my car there for service in the future. They were very accommodating as well. I will be taking my car there for service in the future. More
by pdewar
December 16, 2025
Tim Scott is an excellent sales person. He was very compassionate, understanding and patient. He went above and beyond to meet my needs, and to see that I got the best deal possible! He was very compassionate, understanding and patient. He went above and beyond to meet my needs, and to see that I got the best deal possible! More
by Kendrick Allen
December 13, 2025
Very well pleased. Will recommend others people to use Russ Darrow dealer for new truck Will recommend others people to use Russ Darrow dealer for new truck More
by WWBC5
December 12, 2025
Welcoming, comfortable, friendly, not pushy, understanding. Payton was fun, understood what we were looking for, was willing to go the extra step. understanding. Payton was fun, understood what we were looking for, was willing to go the extra step. More
by JHALDEMAN64
December 12, 2025
Only hiccup was when I was signing the paperwork to have the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, t the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, then I asked where the price was listed on the paperwork I was signing because I did not see it. It was not there so he wrote it down and it was fine. Maybe it was just a small mistake, but still important for transparency and clarity. I like that my car was visible through a window from the waiting room while it was being worked on. The quote to have the issue fixed was pretty high, but typical for dealerships. Overall positive experience after a bad experience at the Greenfield location. More
by joshgarsidemeyers
