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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.3
1,887 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,887 reviews

May 08, 2026

I went to get my car serviced there. Sarena said I can expect an hour for an oil change & inspection. She was polite and friendly. It didn't take that long. I had received great service More

by danasparkle688
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
May 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience. We’re pleased to hear Sarena’s polite and friendly approach made your Nissan Rogue oil change and inspection faster than expected. It’s rewarding to know our crew provided the efficient service you appreciated. Matt Kiscellus matt.kiscellus@russdarrow.com

May 08, 2026

Very good, we had originally called Lupient, but there was a 2 week wait for service. Your service guys recognized a more serious issue and were able to replace the engine under warranty, including a loan More

by Norm.hunnicutt
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
May 08, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience. We’re glad our team identified the issue quickly, handled your Kia Sorento engine replacement under warranty, and provided a loaner vehicle. We’ll pass your kind words on to Athanasios and the service team, and we look forward to helping you again. Matt Kiscellus matt.kiscellus@russdarrow.com

May 08, 2026

The representative was super friendly and efficient. Waiting area was clean. The service was done in a timely manner and was very thorough More

by amy.crosby
Recommend Dealer
Yes
May 08, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s fantastic to know our team’s friendly and efficient service, comfortable waiting area, and detailed, timely work on your Kia Sportage met your expectations. Thank you for sharing your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

May 08, 2026

I was very satisfied with my recent experience with purchasing a new car. Kenny was efficient and extremely knowledgeable and helpful. He made the experience enjoyable and I really appreciated the ti More

by JNGEL4673
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Freiheit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s wonderful that Kenney’s expertise and attentiveness made buying your new Kia Sorento so enjoyable. Please let us know if you have any questions about its features going forward. Matt Kiscellus matt.kiscellus@russdarrow.com

May 07, 2026

Great customer service. They put me in a car that is perfect for my family and I More

by X.mccoy32
Recommend Dealer
Yes
Employees Worked With
Marquavis Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquavis Maddox
May 07, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re pleased Marquavis found a Kia Telluride that suits you and your family. Thank you for choosing Kia and enjoy every drive in your new Telluride. Matt Kiscellus matt.kiscellus@russdarrow.com

May 06, 2026

Good service Easy oil change in just a short time. Smooth interaction overall. Good job! More

by E
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
May 06, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re pleased to hear your Kia Sorento’s oil change was completed swiftly and that Sarena made the interaction smooth. Your feedback brightens our day. We look forward to assisting you with future service. Matt Kiscellus matt.kiscellus@russdarrow.com

May 05, 2026

A few years back this was a great all-in-one dealer and service center, did through jobs in reasonable time, if not with a bit of a wallet dent. Now, multiple of their services are no longer available, suc More

by Jonathon Wenzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your review, Jonathon. Customer service is our top priority, and we appreciate your candid feedback. Please don't hesitate to reach out to us directly to discuss your concerns. We value your business and hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

May 04, 2026

I'm always pleased with the service that I receive from the staff. Sarena always keeps me updated and is very pleasant to work with. I had a nail in my tire and the staff fixed it for free. More

by lmstewart1227
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
May 04, 2026 -

Russ Darrow Kia of Wauwatosa responded

Delighted to hear our team had you back on the road swiftly by repairing that tire at no charge. Sarena will be happy to know you appreciated her updates and pleasant approach. We look forward to servicing your Kia again. Matt Kiscellus matt.kiscellus@russdarrow.com

May 03, 2026

Fastest car buying experience I've ever had. Got in and got out with a better than expected car at the right price. More

by anthonyraasch
Recommend Dealer
Yes
Employees Worked With
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Paeske
May 03, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re delighted your K4 purchase moved so quickly and put you in a new Kia at a great price. Scott and our team appreciate you choosing us and hope you’re enjoying every drive. Matt Kiscellus matt.kiscellus@russdarrow.com

May 03, 2026

I always get great service and attention to detail from T and the whole staff at RD Tosa Kia, will definitely be back again! More

by mightymdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Czaplewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s wonderful to know our service team consistently delivers the care you expect. We appreciate your loyalty and look forward to welcoming you back for your next Kia visit. Matt Kiscellus matt.kiscellus@russdarrow.com

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