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Marquavis Maddox

Overview Reviews (13) Inventory (276)

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Marquavis Maddox

Sales Consultant

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.2

13 Reviews

Overview Reviews (13) Inventory (276)

Dealership Experience

1 yr

4.2

13 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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13 Reviews of Marquavis Maddox

June 22, 2026

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Employee Rating

The closing process was too slow. I drove in expecting to pay and drive out, not sit around for over 2 hours I drove in expecting to pay and drive out, not sit around for over 2 hours More

by Uwjohnltc

Verified Customer

Recommend Dealer

Other Employees Tagged: Marquavis Maddox

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Jun 26, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

June 17, 2026

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Employee Rating

Terrible customer service. Did not show me the vehicle features or anything. Left us waiting for hours. Vehicle already needs repairs. Made a promise I could get it fixed local Did not show me the vehicle features or anything. Left us waiting for hours. Vehicle already needs repairs. Made a promise I could get it fixed local to where I live and did not coordinate the repairs. Did not explain anything. Did not provide me with the inspection report. Unprofessional. No communication. Awful experience. More

by KENDRAHIETPAS

Verified Customer

Recommend Dealer

Other Employees Tagged: Marquavis Maddox

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Jun 21, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

June 11, 2026

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Employee Rating

Access to other Russ Darrow dealers cars is poor at best. Closing is poor even with a cash payment Closing is poor even with a cash payment More

by DANIELSCHINNER96

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Other Employees Tagged: Scott Paeske

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Jun 17, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, Daniel, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

May 22, 2026

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Employee Rating

Friendly, quick and easy experience! Marquavis and the dealership were a pleasure to work with! Marquavis and the dealership were a pleasure to work with! More

by ellisha.donath

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marquavis Maddox

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May 22, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s fantastic to hear that Marquavis and our team made your experience friendly and seamless. Thank you for highlighting the quick and easy process. We appreciate your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

May 10, 2026

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Employee Rating

It was a very smooth process. Marquavis and Bernardo made it a great day! Happy with my purchase experience. Marquavis and Bernardo made it a great day! Happy with my purchase experience. More

by GDGRF65

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marquavis Maddox

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May 11, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re delighted to hear your new Kia Niro purchase went so smoothly. We’re glad Marquavis helped make your day great. Congratulations on your Niro and please let us know if we can assist you further. Matt Kiscellus matt.kiscellus@russdarrow.com

May 10, 2026

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Employee Rating

Dealership is a clown show. Messy, disorganized. Bait and switch sales tactics. Gave me an empty flash drive instead of signed documents. No one answers the phone. Would never g Messy, disorganized. Bait and switch sales tactics. Gave me an empty flash drive instead of signed documents. No one answers the phone. Would never go back. More

by HNOEL78

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Rigo Sanchez

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May 14, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

May 07, 2026

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Employee Rating

Great customer service. They put me in a car that is perfect for my family and I They put me in a car that is perfect for my family and I More

by X.mccoy32

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marquavis Maddox

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May 07, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re pleased Marquavis found a Kia Telluride that suits you and your family. Thank you for choosing Kia and enjoy every drive in your new Telluride. Matt Kiscellus matt.kiscellus@russdarrow.com

April 05, 2026

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Employee Rating

It was actually pretty good. No pressure to buy, good service. I guess just a few little things fyi. The detailers didn't take the little orange stickers/spots off the rims or an No pressure to buy, good service. I guess just a few little things fyi. The detailers didn't take the little orange stickers/spots off the rims or any of the plastic off the seat belts. Just a pain getting all the stuff off. Other than that everything was good More

by boris1254p

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marquavis Maddox

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Apr 05, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s great to know our team provided a stress-free buying experience and solid service with your new Kia Telluride. We apologize for the extra work caused by the stickers on the rims and the protective plastic left on the seat belts. We’ll share your comments with Marquavis and the detailing team to improve our process. Matt Kiscellus matt.kiscellus@russdarrow.com

March 31, 2026

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Employee Rating

They made my purchase easy and smooth Marq was very quick, great to work with. quick, great to work with. More

by NICOLEVOTER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marquavis Maddox

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Mar 31, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing a used Kia Sorento. Marquavis was happy to assist and we’re glad the process felt easy and smooth. Enjoy your new Sorento! Matt Kiscellus matt.kiscellus@russdarrow.com

February 16, 2026

Dealership Rating

Employee Rating

All good except for finance dept forgot to add taxes initially which therefore increased the amount of note. I accepted the sale in spite of it but was a but disappointed. The sales person was great all initially which therefore increased the amount of note. I accepted the sale in spite of it but was a but disappointed. The sales person was great all around. More

by PROPHETMACK5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marquavis Maddox

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Feb 17, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

Feb 16, 2026 -

PROPHETMACK5 responded

Marquavis was very helpful assisting me in getting what I wanted

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