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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,890 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,890 reviews
July 15, 2026
The staff at Russ Darrow treated me with respect & kindness. My vehicle was returned washed & vacuumed. Connor made sure he sat with me and went through the mult-point inspection. kindness. My vehicle was returned washed & vacuumed. Connor made sure he sat with me and went through the mult-point inspection. More
by Mama Lynn
Verified CustomerEmployees Worked With
Connor Sawyer
July 12, 2026
We had an amazing experience with this dealership! We drove almost two hours to buy our vehicle, and it was absolutely worth the trip. From the beginning, everyone was friendly, personable, and easy t We drove almost two hours to buy our vehicle, and it was absolutely worth the trip. From the beginning, everyone was friendly, personable, and easy to work with. They were great to negotiate with—fair, honest, and never made us feel pressured or uncomfortable. They took the time to answer all of our questions, making sure we felt confident every step of the way. We left feeling comfortable, respected, and completely satisfied with our purchase. If you’re considering making the drive, do it—you won’t regret it! We highly recommend this dealership and would gladly buy from them again. - Maya & Dylan D. More
by DYLANDREPHAL
Employees Worked With
July 06, 2026
Easy drop off. Relatively quick service. Seems that everything was performed correctly. Zero pressure to preform additional unnecessary services. Relatively quick service. Seems that everything was performed correctly. Zero pressure to preform additional unnecessary services. More
by Snyderac1
Employees Worked With
Connor
July 03, 2026
There was miscommunication with the call center that made my appointment and he went above and beyond to resolve it for me. He had excellent and proactive communication. my appointment and he went above and beyond to resolve it for me. He had excellent and proactive communication. More
by davidortner
Employees Worked With
Guy with the Greek sounding name
July 01, 2026
The service was good the person that checked me on was professional and courteous. I would continue to recommend Russ Darrow Kia professional and courteous. I would continue to recommend Russ Darrow Kia More
by scherylc1
Employees Worked With
July 01, 2026
I brought my car in for work and it went good. Not even 2 weeks after I got my car back I burned through the brake pads and needed more work done on my car. I had 3 outside mechanics look at it an Not even 2 weeks after I got my car back I burned through the brake pads and needed more work done on my car. I had 3 outside mechanics look at it and all said that there was no way it was not due to the work I had done at Kia and they all quoted me a price to fix it that was half of what you would’ve charged me. I also have a video of one of your mechanics checking my brakes and saying they looked good. I was verbally told that I didn’t need to worry about them. Once the work on the breaks needed to be done I was told the exact opposite. No one apologized or looked into if it was connected to their work. The second I brought that up, I was treated very rudely. Screwed me out of time and money. More
by Apaigehoffman
Employees Worked With
July 01, 2026
Came in for 5000 mile checkup and oil change. Work was done quite quickly. I also asked for a new battery for my key fob and that was taken care of. Serena also helped me hook up my new iPhone to Work was done quite quickly. I also asked for a new battery for my key fob and that was taken care of. Serena also helped me hook up my new iPhone to my car as I couldn't figure it out myself. She also showed me the button control for the side mirrors that I didn't know about. More
by camaxey
Employees Worked With
Serena
