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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.3
1,937 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,937 reviews

October 27, 2026

I made an appointment and when I arrived they said it would take one hour. They eventually said it was done after an hour and 45 mins and did not say anything about why it had been delayed. More

by eliseroudebush
Recommend Dealer
Yes
Employees Worked With
service
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Oct 28, 2026 -

Russ Darrow Kia of Wauwatosa responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Matt Kiscellus matt.kiscellus@russdarrow.com

October 27, 2026

Kenney and everyone was great. They made the process extremely easy and worked quickly when I was in a time crunch. Fair financing and friendly service. More

by Kelcough
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenney Crump
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Oct 27, 2026 -

Russ Darrow Kia of Wauwatosa responded

Kenney and our team were happy to help with your new Kia Telluride purchase when time was tight. We're glad the process felt effortless and you enjoyed the welcoming service. Matt Kiscellus matt.kiscellus@russdarrow.com

October 25, 2026

Ryan made it painless. Zero pressure, very easy to work with. It was a great experience More

by Chris
Recommend Dealer
Yes
Employees Worked With
Ryan Schroeder
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Oct 25, 2026 -

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

October 25, 2026

Courteous people. This was the 15,000 mile service. The waiting room and entire dealership was clean and neat. More

by JUDYJUNGEN
Recommend Dealer
Yes
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Oct 25, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com

October 24, 2026

Fair, reliable and got the job done quickly. I was able to feel safe and drive my car again quickly. More

by wickerkk
Recommend Dealer
Yes
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Oct 25, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

October 23, 2026

I went in for the software update but did not know you would also check air filters, lights and tires. You were very thorough. More

by tergerson
Recommend Dealer
Yes
Employees Worked With
Serena
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Oct 23, 2026 -

Russ Darrow Kia of Wauwatosa responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Kiscellus matt.kiscellus@russdarrow.com

October 22, 2026

My car now has a second scratch. Idk what they transported but neither I nor my wife transport anything in the back More

by Desean06
Recommend Dealer
No
Employees Worked With
My car now has a second scratch. Idk what they transported but neither I nor my wife transport anything in the back
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Oct 25, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com

October 20, 2026

Great customer service as usual! T always takes time to talk with me and makes sure that I am getting excellent service! More

by MeaganRutkowski
Recommend Dealer
Yes
Employees Worked With
T
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Oct 20, 2026 -

Russ Darrow Kia of Wauwatosa responded

Knowing that our service team took the time to speak with you and delivered excellent care for your Kia Telluride is rewarding. Your kind words and five-star rating mean a great deal to us. Matt Kiscellus matt.kiscellus@russdarrow.com

October 16, 2026

I was early to my appointment and the woman who was working at the service desk was very friendly about it. They got me in early. They got me out in less time than they said it would take. I'm the woma More

by Kristinemariehughes
Recommend Dealer
Yes
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Oct 16, 2026 -

Russ Darrow Kia of Wauwatosa responded

Hearing that our service desk representative was so welcoming and that you were back on the road sooner than expected means a lot to our service team. We’re pleased we could fit you in early and complete the service on your Kia Telluride in less time than anticipated. Matt Kiscellus matt.kiscellus@russdarrow.com

October 16, 2026

Friendly and prompt Took the time to help me find the right vehicle for my family More

by Goryanh
Recommend Dealer
Yes
Employees Worked With
Michael Scott
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Oct 16, 2026 -

Russ Darrow Kia of Wauwatosa responded

Your note about our team’s welcoming and swift support highlights how we aim to guide families. It was a pleasure helping you find the right Kia Carnival, and your feedback means a lot to our team. Matt Kiscellus matt.kiscellus@russdarrow.com

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