Russ Darrow Kia of Wauwatosa

Jordan Brown and the rest of the Russ Darrow dealership made leasing a new car the easiest experience I’ve ever had doing so! made leasing a new car the easiest experience I’ve ever had doing so! More

The purchase of our RAV4 was simple and easy. Everything after that has been a joke. We had 2 issues that needed to be fixed. The tire air pressure monitor was lit up on the dash. Our sales perso Everything after that has been a joke. We had 2 issues that needed to be fixed. The tire air pressure monitor was lit up on the dash. Our sales person told us she would have it fixed. It could not be repaired the same day, so we would have to take it back. On the way home, we found that the Aux port didn't work. When the service rep called us, we explained the 2 issues. She scheduled a time for us to bring it back in for service and said it would take about an hour and a half to repair. When my wife took it in, she was told they would need to keep it for 24 to 48 hours. We had not planned on leaving the vehicle over the weekend and now had to arrange a ride home for my wife. 2 days passed, no information no updates. My wife called and was told that the tire issue would cost us between $400 and $500 to fix. Service Manager told us that even though our sales person told us it would be fixed, that it had been disclosed on the window sticker. We had no idea what a TPS was, turns out it was for the tires, and we would have to pay. The Aux issue would be covered. They've now had our car for 3 out of the 4 weeks that we've owned it, leaving us a car down for the family. We will never do business with the Darrow Group again. More

Both Scott and James did a great job making sure this vehicle was a good fit for us and our organization. We got what we wanted at the price we wanted. vehicle was a good fit for us and our organization. We got what we wanted at the price we wanted. More

Go look at my google review. There you will see my thoughts written in several paragraphs. There you will see my thoughts written in several paragraphs. More

The customer service provided by Minna and James was outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all o outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all of my concerns. More

Went much quicker than I expected. Very pleased with that. I noticed my clock was way off when I was driving home. Very pleased with that. I noticed my clock was way off when I was driving home. More

Just bought my truck I understand it was a used vehicle but I shouldn't of had to have the brakes installed on them and wasted another half of my day in travel time to bring the truck back down i was givin but I shouldn't of had to have the brakes installed on them and wasted another half of my day in travel time to bring the truck back down i was giving a loaner vehicle which was nice but had to but gas in that because it was on empty and I brought it back on almost 1/2 of tank of fuel Ed in service took care of everything awesome job this was my second mistake with Russ Darrow first time was when I came down to test drive the same vehicle I purchased and I had a appointment to drive it but someone else already had it overnight so on e again another wasted trip so I would say 2 strikes against your company More

Steven is very welcoming and friendly at Russ Darrow Kia. He helped me make a crucial decision on buying my current vehicle — the Kia EV9. He is a smiling face on the sales floor. He is kind, courteous, a He helped me make a crucial decision on buying my current vehicle — the Kia EV9. He is a smiling face on the sales floor. He is kind, courteous, and helpful. We were thankful for him assisting us through a tough choice in vehicles. We are glad we made the choice we did. Thanks Steven More

Scott and crew were great to work with. Buying a car always feels like you're fighting against the dealership but he helped out and made sure I was getting what I wanted. Buying a car always feels like you're fighting against the dealership but he helped out and made sure I was getting what I wanted. More

Whenever I go to the dealership for service everyone is professional and nice.. the services are always friendly. professional and nice.. the services are always friendly. More