Russ Darrow Kia of Wauwatosa

Terrible experience! We went in after finding the vehicle we wanted on the website. Asked for Mike Duda, as he was referred to us, and he was paged. We waited quite some We went in after finding the vehicle we wanted on the website. Asked for Mike Duda, as he was referred to us, and he was paged. We waited quite some time when another salesman (didn't catch his name) asked if we needed help. We said yes, we didn't want to wait, and that very nice gentleman started the process. We gave him the model number, then next thing you know another man comes up, and it's Mike Duda. He was the opposite of the other salesman. Rude, pushy, talked over us, then walked off to work with another customer. When he finally came back with the lowest trade-in offer we'd yet to see, as well as the highest lease payments we'd been quoted (plus, Russ Darrow added all sorts of extras to the vehicle and did not advertise this, so the price was $9k over advertised), he began yammering how he was the top salesman in the state and a very busy man. Funny how the top salesman in the state was unaware of the lease specials advertised on Kia's own website. More

Everyone here was great to me. No xx. Even helped me with an issue 6 mo after purchase. Thanks to Jzaban, Mark and Lamont. Will be back No xx. Even helped me with an issue 6 mo after purchase. Thanks to Jzaban, Mark and Lamont. Will be back More

I had a very positive experience with Jzaban. He was knowledgeable, answered all my questions, responded respectfully to my concerns and was readily available to keep things progressing. I highly He was knowledgeable, answered all my questions, responded respectfully to my concerns and was readily available to keep things progressing. I highly recommend him! The frustration I had with the dealership was the dealer add-ons they automatically add to the vehicles, whether you want them or not. This nearly stopped me from purchasing from them, however Jzaban worked with management and myself to arrive at a compromise I could live with. More

Mike made me feel so welcome and comfortable! Very helpful! For some reason I feel like we are friends ! Keep being great ! And Josh is really the “magic man”! He got me together , so warming Very helpful! For some reason I feel like we are friends ! Keep being great ! And Josh is really the “magic man”! He got me together , so warming and sweet! This was really an enjoyable experience! More

Amazing service by Rio and Brent! Thank you so much! Russ Darrow Kia Wauwatosa 😌 you rock! Thank you so much! Russ Darrow Kia Wauwatosa 😌 you rock! More

Valencia and the team at Russ Darrow Kia Wauwatosa are thoughtful and kind in all interactions. Thank you for helping me find the perfect vehicle. thoughtful and kind in all interactions. Thank you for helping me find the perfect vehicle. More

GREAT CUSTOMER SERVICE, PRESSURE-FREE EXPERIENCE, AWESOME RESULTS! Mike and James were the perfect team to help us find our dream car! They were energetic and knowledgeable about their product and AWESOME RESULTS! Mike and James were the perfect team to help us find our dream car! They were energetic and knowledgeable about their product and at the same time very eager to learn our unique wants and needs. We knew this would be an intense process but these guys eased that stress with laughs and understanding. I never felt pressured or that my feelings were not validated. We were in multiple times for stress-free test drives and when we didn't fall in love with the ones on-site, they made it their mission to find the one our whole family would love! The additional team members, who worked on the final details of cleaning and teaching us the new technology on this gorgeous new car, were top quality as well! We are incredibly happy with our decision! More

Everyone I dealt with at the dealership was very friendly and helpful. The buying process was easy. and helpful. The buying process was easy. More

My beloved Kia Forte was gdetting old. I purchased it at the same dealership. I needed a replacement and based onmy good experience previously. Trevor was very knowledgeable and patient I purchased it at the same dealership. I needed a replacement and based onmy good experience previously. Trevor was very knowledgeable and patient with my husband and I. He showed us the Fortes we are interested inand knew the vehicles inside out. Most of all Trevor was very respectful and considered. He is a very good listener and courteous. Thank you, Trevor, for an awesome experience More

@ RUSS DARROW KIA OF WAUWATOSA WHEN YOU ARRIVE YOU KNOW YOU’RE WELCOMED WHEN YOU LEAVE YOU KNOW YOU’VE BEEN SERVED 🙏🏾🎯💯💙 YOU’RE WELCOMED WHEN YOU LEAVE YOU KNOW YOU’VE BEEN SERVED 🙏🏾🎯💯💙 More