Russ Darrow Kia of Wauwatosa

Valinca Washington was a great help getting me the car I need on short notice thank you for your help it was greatly appreciated. S need on short notice thank you for your help it was greatly appreciated. S More

Doug was amazing. I couldn't have asked for a better salesman. He listened to my concerns and I was able to drive away in a vehicle straight off the showroom floor. It was awesome!! There was no pres salesman. He listened to my concerns and I was able to drive away in a vehicle straight off the showroom floor. It was awesome!! There was no pressure from the salesman and I was treated like a VIP. It felt so good. I definitely won't be a stranger. Please let's also not forget Cambria. She was such a gem. Thorough but a gem nevertheless. Good job Russ Darrow. More

Even with masks, my first greeting from Cambryelle Getter was warm and genuine and I immediately felt take care of. After a 3-4 minute wait, Adam Horeth came over and apologized for my assigned rep being una was warm and genuine and I immediately felt take care of. After a 3-4 minute wait, Adam Horeth came over and apologized for my assigned rep being unavailable. Without skipping a beat, Adam started working with me to listen to what I was looking for. This is now my 2nd leased vehicle through Russ Darrow Tosa and I couldn’t imagine going through this process with anyone else. With COVID raging and so many uncertainties, any large financial decision is harder and more anxiety ridden than ever. James Christy the sales manger will tell you family is a large part of their work culture and it really shows. There is a big difference between someone pretending to work for you, and someone who is genuinely wanting to work WITH you. That perspective of wanting to work with a customer is what sets their service apart from all others. I cannot recommend this dealership enough if you are in the market for a new Kia. More

I was able to drive away in my dream car via answered prayer and the help of a great team at kia. Steve, Jerome and Rio thank you for your great accommodations and customer service with integrity . prayer and the help of a great team at kia. Steve, Jerome and Rio thank you for your great accommodations and customer service with integrity . More

Ian was great, and personable. I had no idea what my car needed and he helped me without screwing me over. I’ll definitely be back needed and he helped me without screwing me over. I’ll definitely be back More

Perfect!!!!!!! Again !!!!!! Mike Duda was great again second vehicle purchased from him. Lamont Games was exceptional as well. Prepared and very time efficient. Cant say enough this time around of the second vehicle purchased from him. Lamont Games was exceptional as well. Prepared and very time efficient. Cant say enough this time around of the efficiency of the finance department. All three of these people helped me a lot, and had me in and out. Also helped me.out with some claims I needed taken care of. Highly recommend these guys as a team and Gambryelle as well. More

Everything was fine as usual, but just wondering why there was an extra 3% charge for using a credit card to pay. No extra charge to use a debit card, so that's how I ended up paying the bill. Not reall there was an extra 3% charge for using a credit card to pay. No extra charge to use a debit card, so that's how I ended up paying the bill. Not really a problem, but that never happened there before. More

It took an hour and ten minutes for a oil change and tire rotation. The car was cleaner than when I brought it in. The main issue for me was that I made sure to tell the service writer to tell the mechan rotation. The car was cleaner than when I brought it in. The main issue for me was that I made sure to tell the service writer to tell the mechanic to not change ANY of the car's settings. He put it in the notes and highlighted them. When the car was done he assured me that none of the settings were changed. Setting number 1 that was changed- the seat- I couldn't get in the car because the seat was moved up and the tilt was moved upright. Setting 2- the auto headlights- they were turned off. Setting 3- the radio- it was turned off. I know these might seem like minor things but they add up to irritation. Especially when I expressly noted it ahead of time to give them the opportunity to make me happy. Instead, like every time I have come here for service, some of the settings were changed. I also understand that the seat might have to be moved to safely drive it for someone shorter. But at least put it back close to where it was. It's so simple. More

Awesome customer service. Pleasant environment. I only shop with Kia Wauwatosa. I have and will recommend Wauwatosa Kia. I do not think I will purchase a vehicle from any other place. shop with Kia Wauwatosa. I have and will recommend Wauwatosa Kia. I do not think I will purchase a vehicle from any other place. More

This service Dept works really hard to make sure you get quality work done at a fair price...Kudos to them for making Life a lil easier during this CoVid Epidemic. quality work done at a fair price...Kudos to them for making Life a lil easier during this CoVid Epidemic. More