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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,312 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,312 reviews
September 30, 2021
This dealership HAD been great for 5 years. Something is “off” now. Way off! Appointment times mean nothing. I made an appointment for an oil change and check engine sound several weeks ahead of time. Three “off” now. Way off! Appointment times mean nothing. I made an appointment for an oil change and check engine sound several weeks ahead of time. Three days after my appointment, the car was first looked at. The service agent did not ever call to update us on the progress. The explanations for the car not being serviced varied. It was a full month before I got my car back. Russ Darrow Dealership, in spite of their ads and phone recordings, refused to provide a loaner or assist with car rental expenses. The service manager refused to take or return our call. Instead we were again directed to call Kia directly. We had already done that. More
by Lorrie
Employees Worked With
Other Employees :
Service manager, don’t know name, refused to accept or return our call.
September 29, 2021
Every person I dealt with was helpful, listened to what I wanted and needed. And gave me a great price and a great vehicle. wanted and needed. And gave me a great price and a great vehicle. More
by Kerry
September 26, 2021
Jermaine was professional and courteous. My oil change and tire rotation was done in under an hour. They take good care of you at Russ Darrow Kia in Wauwatosa. and tire rotation was done in under an hour. They take good care of you at Russ Darrow Kia in Wauwatosa. More
by Nyy11355
Employees Worked With
Jermaine
September 20, 2021
I am really thankful for the assistance that I received this past weekend. I was there for one thing but also got other questions answered as well. Overall this location has ALWAYS made me feel good about this past weekend. I was there for one thing but also got other questions answered as well. Overall this location has ALWAYS made me feel good about the people I end up working with when I am there and it always gives me confidence. I would like to shout out all of the people who helped me when I was there. I never have had a bad experience with this location. More
by WLB5
Employees Worked With
Service Department
September 16, 2021
Communication was atrocious. After bringing in my car when it had broken down on the highway, I was told it would be a few days before they could look at it. After 6 whole days, I had to call them to ask when it had broken down on the highway, I was told it would be a few days before they could look at it. After 6 whole days, I had to call them to ask if there was any update, and was then told I would receive a call tomorrow. I never got a call, so I called again, and was told I’d get an update the NEXT day. This happened 3 days in a row, and I was the one who called them every single time. Even after they had found the problem with my car, I had to pry and complain until the service manager gave me an update. I was without a car for 2 full weeks and was never offered a loaner car or any sort of assistance whatsoever. More
by Trevor
Employees Worked With
Sarena Hansen
September 15, 2021
Everyone we dealt with was super friendly! (salesman, finance, GM). Austin called and texted whenever he said he would - was super helpful! finance, GM). Austin called and texted whenever he said he would - was super helpful! More
by becky.ritger
September 11, 2021
Great sales and service staff to work with that communicates needs to the customer and stay within scheduled service appointment on desired days of maintenance communicates needs to the customer and stay within scheduled service appointment on desired days of maintenance More
by Ann
Employees Worked With
Service , Douglas Johnson
September 10, 2021
Mike is very nice, helpful and listens to what you want and doesn't push you buy a vehicle that you are not satisfied with. and doesn't push you buy a vehicle that you are not satisfied with. More
by Oprahfeefee
Employees Worked With
Other Employees :
Jalen Smith , Kevin Minley
