Russ Darrow Kia of Wauwatosa

Went much quicker than I expected. Very pleased with that. I noticed my clock was way off when I was driving home. Very pleased with that. I noticed my clock was way off when I was driving home. More

The customer service provided by Minna and James was outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all o outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all of my concerns. More

Just bought my truck I understand it was a used vehicle but I shouldn't of had to have the brakes installed on them and wasted another half of my day in travel time to bring the truck back down i was givin but I shouldn't of had to have the brakes installed on them and wasted another half of my day in travel time to bring the truck back down i was giving a loaner vehicle which was nice but had to but gas in that because it was on empty and I brought it back on almost 1/2 of tank of fuel Ed in service took care of everything awesome job this was my second mistake with Russ Darrow first time was when I came down to test drive the same vehicle I purchased and I had a appointment to drive it but someone else already had it overnight so on e again another wasted trip so I would say 2 strikes against your company More

Steven is very welcoming and friendly at Russ Darrow Kia. He helped me make a crucial decision on buying my current vehicle — the Kia EV9. He is a smiling face on the sales floor. He is kind, courteous, a He helped me make a crucial decision on buying my current vehicle — the Kia EV9. He is a smiling face on the sales floor. He is kind, courteous, and helpful. We were thankful for him assisting us through a tough choice in vehicles. We are glad we made the choice we did. Thanks Steven More

Scott and crew were great to work with. Buying a car always feels like you're fighting against the dealership but he helped out and made sure I was getting what I wanted. Buying a car always feels like you're fighting against the dealership but he helped out and made sure I was getting what I wanted. More

Whenever I go to the dealership for service everyone is professional and nice.. the services are always friendly. professional and nice.. the services are always friendly. More

They're pretty good at getting the job done 👍, Michael and Steve got me good information when I told them what I was looking for and Steve got me good information when I told them what I was looking for More

Both Scott and Bernie were super accommodating and helpful in supporting us on our journey as we bought our first car! We loved working with them and would recommend them to everyone. helpful in supporting us on our journey as we bought our first car! We loved working with them and would recommend them to everyone. More

It has been very easy to schedule service for my vehicles through Russ Darrow. My vehicles have been serviced within the times promised. through Russ Darrow. My vehicles have been serviced within the times promised. More

Over all the customer service was great. I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up m I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up my car, it was not washed. I brought my car in for another issue on March 3rd, that required the dealership to keep it over night, which I was fine with, but my car was dirtier than it was when I brought it in, and with this service (that I paid for) I was asked when I dropped the car off if I’d like a complementary car wash, and said yes. More