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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.6
1,305 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,305 reviews

March 25, 2025

Michael and Valencia were very good. Professional and knowledgeable. Manager, Matt, was also very helpful and kind. Everything else was average. It was obvious the dealership was busy & More

by MELISSA.VALENSTEIN
Recommend Dealer
No
Employees Worked With
Michael Duda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Duda
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Mar 29, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Melissa, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

March 23, 2025

Thay did not have oil filter. 3+ hour oil change is ridiculous. 2week scheduled time More

by Cwray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name given
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Mar 28, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

March 22, 2025

Courteous staff, very attentive. Fair negotiating My wife and I were overall pleased with the experience More

by DYLAN.APPLIN
Recommend Dealer
Yes
Employees Worked With
Minna Spivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Minna Spivey
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March 21, 2025

Very hospitable and will help you with whatever you need. Fast and timely. Can count on him to get what’s needed done. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 16, 2025

It was a very decent experience. They got me right an I have absolutely no complaints More

by powerstony90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Tony, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

March 16, 2025

Minna was a great salesperson! Not pushy and really did all she could for us. Very personable and helpful More

by A_CLEVELAND10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grayson Ludovicus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Freiheit
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Minna Spivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bode
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for choosing Russ Darrow Kia of Wauwatosa! Please let us know if we can be of any more assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

March 16, 2025

Minna was very helpful. She was attentive and personable. I walked away very pleased with her and the way I was treated. More

by VEKA_2007
Recommend Dealer
Yes
Employees Worked With
Minna Spivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Minna Spivey
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Mar 17, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. We will share this great review with Minna. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

March 16, 2025

Sherman was pleasant to work with. Overall the experience was fine. The dealership could have used more private cubicles as we had to conduct business in the middle of a noisy showroom More

by STEVE_NELSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherman Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you, Steve, for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We will share your suggestion with our team. Matt Kiscellus matt.kiscellus@russdarrow.com

March 15, 2025

I liked the fact Serena shared a video of what was being done on my car. The work was done efficiently in a reasonable amount of time. More

by NOONE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

March 15, 2025

The best I have worked with. I have not purchased a new car for a long time but certainly have not always had the great experience I had at Russ Darrow In the past. More

by Ken Knippel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sazare Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Ken, and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

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