Russ Darrow Kia of Wauwatosa

I had a great experience at Russ Darrow Kia. They took care of everything quickly and efficiently. I have bought 2 cars from Mike previously and it is always a pleasure working with him. They took care of everything quickly and efficiently. I have bought 2 cars from Mike previously and it is always a pleasure working with him. More

Listen Brianna, was a God send we loved her energy through the whole process. She got us right and Steve Garner’s magic hands in the whole thing work out this is our 4th vehicle with them. Absolutely through the whole process. She got us right and Steve Garner’s magic hands in the whole thing work out this is our 4th vehicle with them. Absolutely love the people here at Kia Wauwatosa ~Pastor Moore~ More

Went in for a recall for my forte, my car was broken into while on the lot. Had insurance pay them to repair the damages. Got the car back and the check engine light comes on for evap leak. I bought a new ga while on the lot. Had insurance pay them to repair the damages. Got the car back and the check engine light comes on for evap leak. I bought a new gas cap and still not fixed. Found they damaged the gas hose doing the recall. Had to pressure them to make it right. Ended up having to put it on myself. While under the car found that they didn't connect other gas lines to charcoal box or connect parking brake cable. Stay away from the service department. I hope I won't have to come back for a 3rd time for something else not being done correctly. UPDATE: I was told that the reason why the cable wasn't attached to the spring loaded parking brake was because "a clip missing". I don't appreciate being lied to instead of taking accountability. I fear for anyone who comes here that doesn't know exactly what they are talking about, because they have no issue lying straight to your face. More

10/10 Great customer service experience. They were very personable and great to work with! They were very personable and great to work with! More

Brianna was very knowledgeable in the car facts and very easy and pleasant to work with. Already referred her over to family and a friend. I will always buy my cars at Russ Darrow. easy and pleasant to work with. Already referred her over to family and a friend. I will always buy my cars at Russ Darrow. More

From the time we walked through the door until the time we left, everyone was very friendly and welcoming! They gave us the best deal possible on our new car and our trade in. Very happy with Russ Darrow K we left, everyone was very friendly and welcoming! They gave us the best deal possible on our new car and our trade in. Very happy with Russ Darrow Kia! I love my new Carnival!! More

Austin was EXTREMELY helpful (and patient) in my search for a reliable, afordable car. He listened to my needs and the needs of our family, especially our budget. Austin met us at the Waukesha Russ Darrow for a reliable, afordable car. He listened to my needs and the needs of our family, especially our budget. Austin met us at the Waukesha Russ Darrow to test drive the cars I was interested in. Both dealerships were clean and well staffed. We worked with Charlie in finace at the Waukesha location. He was great as well. More

Efficient, quick, caring, full service. Very satisfied with all the staff’s knowledge and help especially Brianna!! Very satisfied with all the staff’s knowledge and help especially Brianna!! More

I like t because he explained to you that you understand and tell you what's wrong with your car . understand and tell you what's wrong with your car . More

May not be a fair evaluation being we were only at the dealership twice. Once to test drive and once to sign econtract. dealership twice. Once to test drive and once to sign econtract. More