Russ Darrow Kia of Wauwatosa

Beware! Be wearing chainmail before you get out of your car! Greedy, rude SHARKS await you before you even put your shifter in Park. My wife and I pulled up Be wearing chainmail before you get out of your car! Greedy, rude SHARKS await you before you even put your shifter in Park. My wife and I pulled up to park next to a couple of sales people but I realized in was a handicapped spot so I backed out and moved over a couple of spots... And BOOM! I dude comes RUNNING out of the showroom right up to the front of our car and started waving us in. One of the other salesmen, from where I first pulled in, came RUNNING over to him asking him if he had an appointment with us. He said, "YES"...he did NOT and kept trying to get us to follow him into the building. The other salesman asked us if we had an appointment with him and we repeated NO. THEY STARTED ARGUING ABOUT WHO WAS GOING TO GET THE CUSTOMER. ON AND ON AND ON. We walked by them, went to the front desk and asked for ANY OTHER salesperson other than those two wankers. STRIKE ONE! We had already researched and knew which car we wanted to buy. It was only a matter of if the car was in as good of shape as we thought and BUY IT! Of course their first offer included a bunch of crap that was unnecessary. It was a Kia with a ton of factory warranty left. We only asked for a straight deal except take $499 off of the sticker because we didn't want to pay for the "DNA FINGERPRINT" which could not be removed. They said no. We were okay with that, the car was priced fairly and we accepted. We both have 800+ credit scores. We settled on paying full price with some money down and financing the rest. They say okay. But when we told them that we were putting down $18,000 and financing the rest... The car was $22k+ otd. they took 45 minutes to come back to tell us that they WOULD NOT LET US PUT $18K DOWN AND COULD ONLY PUT DOWN $16K DOWN AND FINANCE MORE THAN WE WANTED. xxx! THEY SAID THAT WOULD MAKE IT "MUTUALLY BENEFICIAL" to both parties. xxx! I would have walked out but this car was to be our daughter's 1st car that should last her through the last 2 years of HS and on past college. So.... Instead of making some money on the financing that we were ready to give them.... They didn't get ANY. NONE, ZILCHO, NADA. No extra warranties. No financing etc. STRIKE 2! But WORST OF ALL is they have a Sportage that I wanted to buy that was right there in the showroom. Dang! They could have 2 sales. Then we go to financing and the man makes a BIG DEAL about which fricken seats my wife and I are going to sit in and makes us change. That was it! Deal over, you rude SOBs. But it was for my daughter. So we finished. I've sold cars. I've sold H-D motorcycles and I've bought plenty of cars and I have NEVER been subject to that stereotypical "used car salesman" situation like they have there at RUSS DARROW KIA. BE PREPARED. WALK AWAY IF YOU FEEL LIKE THIS IS GOING TO HAPPEN TO YOU. They don't care if you leave. They'll just attack the next piece of chum that pulls up into the lot. More

This is the second car I have purchased from this dealership. Best personalities I have ever dealt with. Go out of their way to make sure i am completely happy and are not pushy when you say no. dealership. Best personalities I have ever dealt with. Go out of their way to make sure i am completely happy and are not pushy when you say no. More

This dealership was great… mike who helped me out was a great person to talk to and was quick to the point and helped me get a discount. I also appreciate them offering drinks or even snacks and just showi great person to talk to and was quick to the point and helped me get a discount. I also appreciate them offering drinks or even snacks and just showing there here to help you for your needs in a car More

Valencia was super easy to work with, not pushy at all, and fair in pricing. She made the process easy and we got a car we love! and fair in pricing. She made the process easy and we got a car we love! More

Mike works hard to take care of customers. Mike makes his customers feel special, taken care of and welcome. Mike makes his customers feel special, taken care of and welcome. More

I recently had the pleasure of purchasing a Kia Telluride from Russ Darrow Kia, and I must say that the experience left me thoroughly impressed. From the moment I walked onto the lot to the moment I drove of from Russ Darrow Kia, and I must say that the experience left me thoroughly impressed. From the moment I walked onto the lot to the moment I drove off in my car, every aspect of my interaction with this dealership was exceptional. What truly sets this dealership apart, however, is their impeccable customer service. From the knowledgeable and friendly sales staff, Dino Black, to the finance team that went above and beyond to find me the best possible deal, every person I interacted with was dedicated to ensuring my satisfaction. Dino took the time to listen to my needs and preferences, answering all my questions with patience and expertise. I never felt rushed or pressured, which made the entire process incredibly comfortable. Another aspect worth mentioning is their commitment to transparency. All relevant information about the vehicle I was interested in, including its history and features, was readily available and clearly communicated. This level of honesty and openness is a refreshing departure from the stereotypical car sales experience and goes a long way in building trust with customers. In addition to their outstanding customer service, Russ Darrow Kia offers a seamless and efficient purchasing process. The paperwork was handled with precision, and every step was explained thoroughly. My visit to Russ Darrow Kia was nothing short of exceptional. They have truly set the bar high for what a car dealership experience should be. If you're in the market for a new or used vehicle and want to be treated with respect, integrity, and professionalism, I wholeheartedly recommend giving Russ Darrow Kia a visit. They have earned my trust and respect as a customer, and I will undoubtedly return for any future automotive needs. Thank you Dino and all the other staff involved. More

DINO BLACK, FROM DARROWS WAS ABSOLUTELY AWESOME TO WORK WITH. HE WAS AMAZING IN MAKING US FEEL WELCOME AT THE MAYFAIR RD DARROWS DEALERSHIP! DINO OFFERED US A VERY FAIR PRICE FOR OUR 2018 NISSAN MAXIMA PLA WITH. HE WAS AMAZING IN MAKING US FEEL WELCOME AT THE MAYFAIR RD DARROWS DEALERSHIP! DINO OFFERED US A VERY FAIR PRICE FOR OUR 2018 NISSAN MAXIMA PLATINUM. IT WAS BETTER THAN 7 OTHER DEALERSHIPS WHICH EITHER CONTACTED US OR WE CONTACTED THEM. DINO WAS VERY KNOWLEDGEABLE AND UNDERSTOOD OUR NEEDS. UPON ARRIVING AT THEIR DEALERSHIP, EVERYONE AT THE MAYFAIR RD LOCATION GREETED US, MADE US FEEL WELCOME, TREATED US WITH RESPECTED, LIKE NO OTHER DEALERSHIP WE HAVE EVER EXPERIENCED! WHILE WE WERE AT DARROWS, DINO QUICKLY MADE US FEEL RELAXED AND WE STRUCK A DEAL QUICKLY FOR OUR USED CAR. UPON COMPLETION OF OUR DEAL, DUE TO MY WIFE NOT BEING ABLE TO WALK YET FROM A RECENT HEALTH CONDITION, DINO PERSONALLY ARRANGED FOR US TO GET BACK HOME VIA A UBER RIDE. LIKE I STATED ABOVE, MY WIFE AND MYSELF HAVE NEVER HAD SUCH PROMPT, FRIENDLY, PROFESSIONAL SERVICE IN OUR LIFETIME! I PERSONALLY WANT AT THIS TIME TO THANK DINO BLACK FOR CONVINCING US TO DRIVE TO THIS DARROWS DEALERSHIP AND GETTING OUR DEAL COMPLETED TO OUR SATISFACTION. DINO DEFINITELY WENT OUT OF HIS WAY TO TAKE CARE OF OUR NEEDS AND AS A RESULT, MY WIFE AND MYSELF WOULD HIGHLY RECOMMEND DOING BUSINESS WITH DARROWS AND PLEASE SEEK OUT DINO BLACK, IF YOU WANT RESULTS! THANK YOU DINO BLACK AND DARROWS ON AN AMAZING EXPERIENCE! SINCERELY, KAREN AND DOUG WITCZAK. 👍👍👍 More

Buying from Mike was a fun and easy process. He made me comfortable and i got exactly what i wanted. I will be back in the future. He made me comfortable and i got exactly what i wanted. I will be back in the future. More

Michael and Russ Darrow Kia of Wauwatosa provided the best experience I’ve ever had in purchasing a vehicle. They went above and beyond in every way and met every need that I had. Highly recommend anybod best experience I’ve ever had in purchasing a vehicle. They went above and beyond in every way and met every need that I had. Highly recommend anybody purchasing a vehicle in or around the Milwaukee area visit this place before anywhere else, amazing customer service and treatment here, thank you so much for getting me into the vehicle I truly wanted! More

It was great and has nice car and a lot of great people plus snacks plus snacks More