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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.6
1,355 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,355 reviews

February 22, 2025

Great service every time I come in, I appreciate everything so far. Thank you so much More

by NANA19255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

February 22, 2025

She handled everything very well made me feel very Comfortable everything that I asked her she knew what she was talking about More

by MRAWLING1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

February 22, 2025

I've leased my last 3 cars from them and have had great service every time. Valencia is great to work with More

by kelrokramer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

February 22, 2025

Always provides good customer service Can get an appointment when needed in a relatively short time More

by dsazama52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Feb 23, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

February 19, 2025

I was quoted a 1 hour wait, and was stuck for 3 hours without warning. More

by LIAMBARBER97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2025 -

Russ Darrow Kia of Wauwatosa responded

Liam, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

February 19, 2025

We had a fantastic buying experience from start to finish. Our buying process began with texting with Jzaban. He was quick to respond and helpful. The fact that he was not pushy, got us in the door. H More

by POPPY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jzaban Cvetan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grayson Ludovicus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Russ Darrow Kia of Wauwatosa responded

Poppy, Thank you for sharing your experience with us! We're happy to hear it went well working with Jzaban and Bernado. We truly appreciate your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

February 19, 2025

Russ Darrow was an amazing experience in the time of need . Thank you for your help More

by Keke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylen Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kiscellus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Grayson Ludovicus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Czaplewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

February 18, 2025

The dealership is always clean and the people there are friendly. Service is completed in the given timeframe More

by Cindydennis32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Russ Darrow Kia of Wauwatosa responded

Cindy, It's great to hear that Sarena was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

February 18, 2025

Nice waiting area and not long waiting time, very polite and helpful service, I would return for more service done to my vehicle More

by lerouxem89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! Edward and our team sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

February 17, 2025

Michael Duda is extremely knowledgeable about the Kia EV9, he was instrumental in figuring everything out for us and even helped us decide on our home charging installation. More

by Bwest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaétano “Rio” Dacquisto
Feb 17, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you, Michael, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

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