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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.6
1,355 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,355 reviews

February 27, 2025

I always enjoy the service I receive. I just did not like that I was waiting and not told it was the wrong part. I didn’t know until I went to the service desk. More

by SWANITA_BURROWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

February 27, 2025

Thank you to Connor Sawyer and Matt Czaplewski with assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back i More

by WLB5
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylen Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Czaplewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

February 26, 2025

Great service! Willing to work with what our needs were, friendly, to the point! Would work with again! Appreciate all they do! This our third car with them! More

by Cmcdowell27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

February 26, 2025

Everyone encountered was very friendly and professional. Love having a Lyft provide a ride home. More

by SCOZZAFAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

February 26, 2025

My appointment was that 7:00 am and right away the door was open on time my experience was good I appreciate it and thanks More

by MARREALL.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

February 25, 2025

Great service always. The team is kind and professional. All of my questions are answered and my car always looks great when I leave More

by MCARANDA5117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tedd, Gaétano “Rio” Dacquisto
Feb 26, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

February 23, 2025

Upon arrival Not one staff member welcomed me in the building very rude and unprofessional if if wasn’t for the Free oil change I will never return More

by Klockett09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Athanasios Almouti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

February 23, 2025

Both Valencia Wallace and Steve Gardner were a pleasure to work with during the buying process. They offered multiple options in choice of the models I was looking for and different purchase options. They More

by MCDOWELL_0410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaétano “Rio” Dacquisto
Feb 23, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad Valencia and Steve were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

February 23, 2025

Great pricing offered. The sale manager Dan is awesome. We got what we wanted in the end. More

by Bing
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jzaban Cvetan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for choosing Russ Darrow Kia of Wauwatosa! Please let Dan and our team know if we can be of any more assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

February 23, 2025

Great service. Connor was nice and helpful. Always a good experience when I come in for a service. More

by mariah_washington93
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Russ Darrow Kia of Wauwatosa responded

Hi Mariah: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

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