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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,573 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,573 reviews
Verified Customer
September 27, 2025
The end and out service was great ? ??? I enjoyed it ?? Everything was good ??? I enjoyed it ?? Everything was good More
by MARREALL.EVANS
September 26, 2025
Very disrespectful only one person in the service department who cared told me they would call when should be two or three day still waiting three weeks later called the service manager sat on hold 4 department who cared told me they would call when should be two or three day still waiting three weeks later called the service manager sat on hold 40 minutes called back looking to talk to the GM without saying a work transfer me to someone voice mail I buy my last two car brand new from this dealership and this is how you treat me More
by NOONE2
September 24, 2025
Sales representative had me waiting 5 hours and still my issue was not addressed..she had to confirm with me several times ..what the problem was and if it wasn't for me explaining to her ... I would still issue was not addressed..she had to confirm with me several times ..what the problem was and if it wasn't for me explaining to her ... I would still be there More
by Trumandodd1
Employees Worked With
New employee named Ana
September 24, 2025
Made an appointment for a recall notification for Monday along with some other minor service. Was told I would need to leave the vehicle for a day because that is what they require when diagnosing a rattle along with some other minor service. Was told I would need to leave the vehicle for a day because that is what they require when diagnosing a rattle. It was identified but told that they would have to order the recall notification part and it would be a few days. Why make an appointment if you don't have the parts? More
by mlsvgls
Employees Worked With
September 22, 2025
Very helpful And attentive to our needs The effort to go the extra mile is appreciative the extra mile is appreciative More
by Larrybrown2534
September 22, 2025
Rigo was an easy person to talk to and made the process quick and easy. Will recommend and use in the future! quick and easy. Will recommend and use in the future! More
by Vroldanjr
Employees Worked With
September 21, 2025
The staff in the service center really show they care about their customers. They provide great, reliable service. about their customers. They provide great, reliable service. More
by KELLYMAE610
