
Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I bought my new car 2 Years ago. The process low low pressure. Everyone there has a friendly personality, and genuinely works with you to get you the best deal for your money. I've h The process low low pressure. Everyone there has a friendly personality, and genuinely works with you to get you the best deal for your money. I've had it in a couple of times for routine maintenance, and they've done exactly what was expected. No high pressure for additional work. More
I have purchased and serviced this vehicle thru Russ Darrow .sometimes the prices seem high Darrow .sometimes the prices seem high More
I initially worked with Jordan, who was very kind and bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't want to be there. If he earned a commission on the sale, I sincerely hope it was minimal. We also dealt with Dan, who seemed more focused on pushing the sale than actually listening to our concerns. Before purchasing the vehicle, we specifically raised concerns with Kenny, Dan, and an older manager (whose name we unfortunately didn’t get) about potential issues with the control arms and/or ball joints. The manager assured us that a technician would "check it out" before finalizing the sale. When we returned, the car did sound better, which gave us the impression it had been serviced. However, just a few miles after purchase, the clunking noise came back. We immediately contacted the dealership, but neither Kenny nor Dan returned our calls. We had purchased a warranty, but the issue wasn’t covered. When service was finally scheduled, the dealership placed the blame on my friend, despite the fact that we had flagged this concern prior to buying the vehicle. Now, the car is in the shop for repairs — two ball joints, one control arm, and new suspension springs — and my friend is stuck paying out of pocket for labor, which is well over $400. The dealership offered to cover the parts only, claiming they had already deemed the car “drivable,” and are now calling this offer a “good Samaritan” gesture. The car itself (not a Kia) looked nice, but the experience with this dealership has completely ruined the Russ Darrow brand for me. Between the lack of follow-through, poor communication, and zero accountability, I would never recommend purchasing from a Russ Darrow dealership again, and I certainly won’t be returning. More
Been bringing my car here since I bought it 10 years ago. They are trustworthy and efficient. They are trustworthy and efficient. More
I had a great experience at the dealership thanks to Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genui Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genuinely attentive. Sarena clearly explained everything that needed to be done, kept me updated throughout the process, and made sure all my concerns were addressed. My car came back in top shape, and I felt confident knowing it had been in good hands. Sarena made the entire experience smooth and stress-free More
Connor was very courteous and my car was done in the time frame he quoted me. They also washed it which is a nice added extra 😁 frame he quoted me. They also washed it which is a nice added extra 😁 More
Being from the industry my goal was to make this process easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my experience that much more enjoyable. Valencia explained my paperwork thoroughly and was very patient with me with my pending gap documents. 10 out of 10 experience. More
Was show multiple cars way over budget only to eventually settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED one that day. More
Went in for a recall and they got the job done very quickly. They supplied a ride home and back, which was rather nice. My only complaint is that it would’ve been great if they washed the car. quickly. They supplied a ride home and back, which was rather nice. My only complaint is that it would’ve been great if they washed the car. More
Dishonest and deceptive. Quoted a price and you then always up charge for everything because you “made a mistake and forgot”. I will never come back to your dealership I Quoted a price and you then always up charge for everything because you “made a mistake and forgot”. I will never come back to your dealership I know for a fact how much you up charge for parts. I was quoted $900 for a flex hose once in the last six months and got it replaced for $280 at an honest dealership I’m sure you did the same on my recent repairs More