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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,282 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,282 reviews
March 11, 2025
Jordan Brown and the rest of the Russ Darrow dealership made leasing a new car the easiest experience I’ve ever had doing so! made leasing a new car the easiest experience I’ve ever had doing so! More
by Brian
Verified Customer
March 11, 2025
Always friendly and care about your concerns with it comes to the vehicle. They try their best to rectify any issues or problems if something isnt satisfactory. They truly work at trying to satisfy th comes to the vehicle. They try their best to rectify any issues or problems if something isnt satisfactory. They truly work at trying to satisfy the customer. Going the extra mile should be their motto!! More
by APETITOS
Employees Worked With
March 11, 2025
The purchase of our RAV4 was simple and easy. Everything after that has been a joke. We had 2 issues that needed to be fixed. The tire air pressure monitor was lit up on the dash. Our sales perso Everything after that has been a joke. We had 2 issues that needed to be fixed. The tire air pressure monitor was lit up on the dash. Our sales person told us she would have it fixed. It could not be repaired the same day, so we would have to take it back. On the way home, we found that the Aux port didn't work. When the service rep called us, we explained the 2 issues. She scheduled a time for us to bring it back in for service and said it would take about an hour and a half to repair. When my wife took it in, she was told they would need to keep it for 24 to 48 hours. We had not planned on leaving the vehicle over the weekend and now had to arrange a ride home for my wife. 2 days passed, no information no updates. My wife called and was told that the tire issue would cost us between $400 and $500 to fix. Service Manager told us that even though our sales person told us it would be fixed, that it had been disclosed on the window sticker. We had no idea what a TPS was, turns out it was for the tires, and we would have to pay. The Aux issue would be covered. They've now had our car for 3 out of the 4 weeks that we've owned it, leaving us a car down for the family. We will never do business with the Darrow Group again. More
by DINO720EMM
Employees Worked With
March 11, 2025
Very good service! The Representatives very knowledgeable and helpful I want a new car. Thanks. The Representatives very knowledgeable and helpful I want a new car. Thanks. More
by tammiemichelle
March 11, 2025
every time i got my windshield cracks more and i got it back with all my panels not even put on all the way and you can tel there hands where dirty while they did it because it was all over my roof back with all my panels not even put on all the way and you can tel there hands where dirty while they did it because it was all over my roof More
by COLMEDO4002
Employees Worked With
March 11, 2025
The whole place is very clean and neat. All of the employees are nice and helpful. All of the employees are nice and helpful. More
by hmlunchladi
March 10, 2025
Go look at my google review. There you will see my thoughts written in several paragraphs. There you will see my thoughts written in several paragraphs. More
by CNGOSS
Employees Worked With
March 10, 2025
Both Scott and James did a great job making sure this vehicle was a good fit for us and our organization. We got what we wanted at the price we wanted. vehicle was a good fit for us and our organization. We got what we wanted at the price we wanted. More
by IMFRIE
March 08, 2025
Went much quicker than I expected. Very pleased with that. I noticed my clock was way off when I was driving home. Very pleased with that. I noticed my clock was way off when I was driving home. More
by mchertzberg
Employees Worked With
March 08, 2025
The customer service provided by Minna and James was outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all o outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all of my concerns. More
by Amanda
Employees Worked With
