Russ Darrow Kia of Wauwatosa

Helpful service desk representative, job complete when promised, provided shuttle ride back and fourth, communicated well during job promised, provided shuttle ride back and fourth, communicated well during job More

Get you in and out in a timely manner. Very knowledgeable and informative when it comes to what is best for you and your automobile. Very knowledgeable and informative when it comes to what is best for you and your automobile. More

Great customer service and I appreciate he listens to my concerns without judgement. He also assures me that the work was evaluated and completed if needed. concerns without judgement. He also assures me that the work was evaluated and completed if needed. More

Everyone was very nice and professional and my car was done in a timely manner! done in a timely manner! More

I’m not too thrilled with having to bring my wife’s car in for KIA recalls. However, I really enjoyed my experience at Russ Darrow in Wauwatosa. The service advisor kept me informed of the progress being m in for KIA recalls. However, I really enjoyed my experience at Russ Darrow in Wauwatosa. The service advisor kept me informed of the progress being made in real time. They had some interesting and excellent coffee as well as snacks to ease the pain of waiting. I also had a very nice chat with the older gentleman who gave me the car when it was finished. I highly rate the service and congenial personnel. . More

I received the best service you can possibly get thanks so much for your service so much for your service More

I had the pleasure of receiving exceptional customer service from Athanasios. He was professional, attentive, and went above and beyond to ensure all my needs were met. His friendly and approachable dem service from Athanasios. He was professional, attentive, and went above and beyond to ensure all my needs were met. His friendly and approachable demeanor made the entire experience seamless. I truly appreciate his dedication and will definitely return thanks to his outstanding service! More

Service department is always friendly and very professional. I like how they keep me updated as work is taking place on my car. I always recommend Kia of Wauwatosa to my friends. professional. I like how they keep me updated as work is taking place on my car. I always recommend Kia of Wauwatosa to my friends. More

Good people! ! Very knowledgeable & friendly. Athanasios explained everything, made sure I didn't leave with questions. A very good experience. ! Very knowledgeable & friendly. Athanasios explained everything, made sure I didn't leave with questions. A very good experience. More

Good morning good morning when I was there I was talking to her she was changing around words that I was saying to her even when I went for dings in my car and one of the things was by the door she said som to her she was changing around words that I was saying to her even when I went for dings in my car and one of the things was by the door she said someone had a crowbar that was trying to break into my car so I took it somewhere else and it was not that a crowbar somebody would have tore my car up and then she said someone in my neighborhood must not like me cuz I'm getting and I told her I did not say that she was saying words in my mouth she needs to take public relations to listen to people not put words in your mouth but I love your service I love the car and I love coming there and I still feel like it's family but she needs and some of the other workers there need to be more people friendly I'm no harm in tenant majority of the people the new people are there are females and they're not understanding and walk around like they're running things they do not speak and when I got dropped off my car and the lady that's supposed to open the door waited until I walked around to get into Uber then she opens the front door shame shame shame service there from the some of the workers there is guess what make you not come there but I enjoy there I still tell people to buy a car from Russ Darrow I enjoy that location and the people there they still make me feel like family but the new group of people that you have there they need to be regrouped and retrained especially the one that work with me thank you very much More