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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,643 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,643 reviews
November 21, 2025
I was not happy with my service at Russ Darrow Kia of Wauwatosa yesterday. I went in for an oil change and agreed to the 15,000 mile package for $279 to include filters, wiper blades, etc (also including Wauwatosa yesterday. I went in for an oil change and agreed to the 15,000 mile package for $279 to include filters, wiper blades, etc (also including the oil change and tire rotation.) No estimate was given showing all the extra fees that would be on top of the $279 that ultimately brought my total to $328 (and that was after they took off $30 for my “free oil change”). I waited almost 3 hours for them to get the proper filter. Apparently they didn’t have it in stock, so ordered one from O’Riley. The one that arrive was not correct. Then I was told another one would be coming from Appleton but was almost here. After another hour or so passed and I went back to check what was going on, I was told that was also the wrong filter and they were waiting on a third filter. In the end, I was there almost 5 hours (most of which were just waiting for this filter to arrive) and offered no compensation for my time. And I had to keep seeking out the associate to ask what was going on…she was not coming to me to keep me informed. Poor customer service all around. Your dealership is a 30 minute drive (without traffic) from our house. I will be finding a closer Kia dealership for future work who will hopefully value my business enough to keep me informed and offer me compensation when you can’t get the proper supplies delivered in a timely fashion. More
by peters25
Verified CustomerEmployees Worked With
Annalyne Vang
November 20, 2025
Great job. Great service! Thank you all. Happy customer. Will be back for service again. Great service! Thank you all. Happy customer. Will be back for service again. More
by KVITRANO
Employees Worked With
November 19, 2025
I had a wonderful experience Russ Darrow. Alyssa was very helpful. She went above and beyond to make sure that I got the right automobile for my family. Everything was perfect and I enjoy wor Alyssa was very helpful. She went above and beyond to make sure that I got the right automobile for my family. Everything was perfect and I enjoy working with her. More
by STACIASMITH508
November 19, 2025
Russ Darrow Kia is clean, efficient and professional in their service. Very happy with the sales team and my new, used vehicle! their service. Very happy with the sales team and my new, used vehicle! More
by audrey.kraiss
November 17, 2025
Malvin was very helpful throughout the entire process of looking for and purchasing a vehicle. This was my first car purchase, and he was very informative and helpful in the whole process. I appreciated his looking for and purchasing a vehicle. This was my first car purchase, and he was very informative and helpful in the whole process. I appreciated his timely communication and professional manner. More
by feyellen
Employees Worked With
November 17, 2025
Had a pleasant experience, but would have appreciated more upfront about inferred costs associated with the purchase. more upfront about inferred costs associated with the purchase. More
by danickle
November 16, 2025
I had a great experience, Alyssa was very friendly and helpful. The service was excellent 👌 10/10. Thank you Alyssa for your help helpful. The service was excellent 👌 10/10. Thank you Alyssa for your help More
by Kerenkalala21
Employees Worked With
November 15, 2025
Good customer service. Went to lengths to help me get into a vehicle. Scott took the time to find a vehicle that suited my budget and preference Went to lengths to help me get into a vehicle. Scott took the time to find a vehicle that suited my budget and preference More
by DMACKO25
November 15, 2025
Rigo was attentive, responsive, and so easy to work with! My boyfriend recommended him from a past experience, and I’m glad he did. As a first-time car owner, he made the entire process — from finding a car My boyfriend recommended him from a past experience, and I’m glad he did. As a first-time car owner, he made the entire process — from finding a car to financing — simple and smooth. Thank you, Rigo! Josh with financing was great too! Nice energy! More
by Pyang26
November 14, 2025
Ernesto was mad cool and easy to talk to. I gave him a hard time cause I was over the car buying experience and he just rolled with the punches. Seriously every road block we hit he had a pla I gave him a hard time cause I was over the car buying experience and he just rolled with the punches. Seriously every road block we hit he had a plan a followed through. He even came in on his off day to help the deal along. I appreciate you Neto! More
by Rslaten90
Employees Worked With
