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Russ Darrow Honda - Service Center

Milwaukee, WI

4.5
748 Reviews

748 Reviews of Russ Darrow Honda - Service Center

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February 18, 2025

Rachel is always a pleasure to work with and I’m glad that I’m able to work with her each time I come to Honda. I have had trouble with this dealership in the past making sure that my car was serviced pr More

by MarinaM
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Russ Darrow Honda responded

Thank you for your review and kind words for Rachel! We appreciate your business and hope you will give us another opportunity to serve you. George Matthews george.matthews@russdarrow.com

February 18, 2025

Everything was wonderful. Not sure who Andrew is, my interaction was with Yazen. He was wonderful power usual. More

by LATOSHAMOTON
Recommend Dealer
Yes
Employees Worked With
Yazen Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

February 18, 2025

Very good friendly service, clean waiting area along with hot drinks and snacks, waiting time wasn't as long as they said it would be. More

by Mabletable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

February 17, 2025

Payed $1000 in services and didn’t include my car wash. Usually get car washed More

by AMGENTERPRISEMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Berger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

February 17, 2025

Fast and convenient service provider for HRv that had recall and needed service. The end. More

by maksquared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Russ Darrow Honda responded

We are very happy to hear Christopher provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 17, 2025

Very pleased with the whole experience, great job, very informative.i like the idea of the video. More

by TRBLAGRAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Jonathan, Aleiah, and our team know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

February 16, 2025

Tiffany B. was extremely helpful, and flexible when getting me in for an oil change appointment, and other maintenance checkups with only a single day’s notice. More

by JAVON551100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
Feb 17, 2025 -

Russ Darrow Honda responded

Javon, We are very happy to hear Tiffany provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 16, 2025

Tiffany and Mike were amazing! Mike got all my fuel pump parts ordered, and set me up with Tiffany to schedule service and a rental. I ended up forgetting my son’s booster seat in More

by joseph.r.frost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Delgado, Tiffany Breuer
Feb 17, 2025 -

Russ Darrow Honda responded

Joseph, Thanks for sharing about your experience with Russ Darrow Honda. Tiffany, Mike, and our team appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 16, 2025

Not happy this service because you or Honda dealer you guys over charge for replacing batteries More

by nonenone0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aleiah Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

February 16, 2025

They did nothing for my car and charged me $117 for nothing. Literally call me and said they couldn't do anything because all the code was erase. They could have told me that without charging me. More

by mgradywi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Stein
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

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