Russ Darrow Honda

The team was very helpful and respective of concerns during COVID as we purchased our van. Very easy to work with! Would recommend to others. during COVID as we purchased our van. Very easy to work with! Would recommend to others. More

I HAVE been a customer since 2014 and I have enjoyed their customer service and friendly welcome. They have helped me with the car, when it needed service. They answered all my questions, when I asked. their customer service and friendly welcome. They have helped me with the car, when it needed service. They answered all my questions, when I asked. This is the reason why I have returned and leased cars from them in 2017 and 2020. More

Mike Tuler, our sales specialist was awesome! Paid attention to all the details including social distancing guidelines. Great experience in these uncertain times. Thank you! attention to all the details including social distancing guidelines. Great experience in these uncertain times. Thank you! More

Easy to work with and no pressure. Made sure I was comfortable with the purchase and willing to work in options. Happy to recommend Mike. comfortable with the purchase and willing to work in options. Happy to recommend Mike. More

Michael did a great with the lease process. It was super easy and convenient. The end price out the door is what we talked about all along. I’d recommend Michael. easy and convenient. The end price out the door is what we talked about all along. I’d recommend Michael. More

Mike Tuler is the best car sales person I have been in contact with. He is knowledgeable, considerate, and friendly. I have leased 5 cars with him and will come back for him in the future. contact with. He is knowledgeable, considerate, and friendly. I have leased 5 cars with him and will come back for him in the future. More

All smooth sailing! Highly recommend buying through Russ Darrow Honda. We pretty much arranged everything before I showed up in person so it was totally painless and a fun experience Darrow Honda. We pretty much arranged everything before I showed up in person so it was totally painless and a fun experience More

Ben using Darrow for service for years and rate service staff top in class. 2nd purchase and was treated professionally and respectfully by Leisa M. She made making the purchase for my daughter fun. Tha staff top in class. 2nd purchase and was treated professionally and respectfully by Leisa M. She made making the purchase for my daughter fun. Thanks so much. More

I loved Danita. For me to only be 19 I’m driving in something almost brand new. Not only just that but, I’ve come to Russ Darrow on multiple occasions, trying to get a car and Danita always made sure I something almost brand new. Not only just that but, I’ve come to Russ Darrow on multiple occasions, trying to get a car and Danita always made sure I was on the right path. Then I didn’t have to put money down, which made things even better. The greatest part, she’s really understanding of your needs and wants. She will tell you if something thing isn’t in your budget, but will keep looking until your satisfied❤️ More

This was the worst service experience I ever had and that includes the time the AMC dealer on Green Bay and Hampton told me my 1975 Gremlin was dead! I bought a 2004 Odyssey from a friend for $1500 after includes the time the AMC dealer on Green Bay and Hampton told me my 1975 Gremlin was dead! I bought a 2004 Odyssey from a friend for $1500 after getting a $1500 appraisal from CarMax. I knew the car had been expertly maintained by some of the best mechanics in Racine. I had planned to take it to Wilde for an inspection just to make sure everything was ok. The car only got 10 miles per gallon and had 170,000 miles on it but it had real power and I could go camping for weeks if I just stowed the seats. The guy who taught me most of what I know about cars told me I’d be better off going to Darrow so I took his advice. I ordered a safety inspection to get the lay of the land. Makes sense. Right? The completely earnest junior service tech told me the car was overdue for its 100,000 maintenance. I told him I only had two grand in my checking account so there were limits on what we’d be able accomplish that day. I told him I had time and that I’d camp out and use his WiFi while his mechanic did his thing. I was prepared to wait all day to get a proper assessment of the car”s health and to take care of any urgent maintenance. He came back after a couple hours to share that one of the tie rods needed to be replaced. I ok’d that. He also said the water pump and the fuel pump should be replaced. I OKed that too. He came back after another hour to tell me the service required the left front wheel to be removed and asked me where the lug lock was. I had no idea! I should have left at this point!! I told him to wrap it up for the day and I’d come back another time. Then he brought me the bill. I just bought a $700 tuneup, three wiper blades for $58 each and $500 worth of suspension parts I might have needed. The bill was $2300 and it contained pumps that couldn’t be installed that day. I reminded him that my limit for the day was $2,000 and he was gracious enough to knock a little off the bill but he still wanted $2100 then and there. He wanted even more money for things that were never mentioned on the inspection report. He wanted me to come back the next day for more of the same. I NEVER went back to finish the service. I went back the next day to talk to the service manager and to pick up a $35 mirror that had to be ordered. It was Just the stinkin’ mirror I wanted at this point. The service manager assured me that all of the service was needed and it was not really their place to decide if wipers were more or less important than tie rods. He wasn’t going to adjust the bill. He apologized to me that his service assistant was a little green but that’s just the way it was. I felt like Arlo Guthrie in Alices Restaurant when the judge walks in with the seeing-eye dog and it is clearly a case of American Blind Justice! I had just received the biggest WALL JOB in history. They parked my car out back next to the wall all day and then gave me a bill. A month later I finally went to Wilde, like I should have in the first place. They took the Odyssey as a trade in on a 2008 Honda Pilot. They were asking $10,000 but sold it to me for $6000. It has been my dream car ever since! The universe is very seldom as kind as it has been to me this time around. More