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Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
1,990 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,990 reviews

January 24, 2025

Very prompt and professional the entire time. This location could take me when my main one couldn’t. More

by samuelrhymer23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
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Jan 26, 2025 -

Russ Darrow Honda responded

Samuel, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 24, 2025

We were very impressed with the overall service department process and maintenance video we received. More

by CBHACKERT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 24, 2025

I was at Russ Darrow for two hours! All they did was diagnose the problem! It wasn’t fixed! I was charged $117.81! More

by COLTFANJERRY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Berger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
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Jan 29, 2025 -

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

January 23, 2025

Courtesy service with honest opinion what needed to be changed, waiting time was as expected. The waiting room was nice and clean with snack and drink, would be nice with some soda. More

by Noysaycocie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 23, 2025

Chris was excellent. He explained everything thoroughly and patiently. He answered our questions and did what he said he was going to do. Very, very pleased with working More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us, Bob. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

January 23, 2025

Good experience. Easy access. Well informed. Clean surroundings. Friendly atmosphere. Would recommend this to a friend More

by JML07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yazen Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

January 23, 2025

Tiffany was great! She made me feel like she was doing everything possible to fix the situation with my car and as quickly as possible. You have a true customer servi More

by kgilhams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
Report | Print
Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for your review and kind words for Tiffany and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 23, 2025

Very fast service. It took less time than I was expecting. I was able to get in for an appointment very soon More

by VICTORIATRAPMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team, Victoria. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

January 23, 2025

Quick, upfront service. Clean waiting room. Love the video summaries from the technician. would recommend to others. Price is market standard for a premium oil change. More

by jsbachop1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

January 23, 2025

They had my car done when said and also let my keep it overnight Very pleasant to work with More

by KEVINKELBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Russ Darrow Honda responded

Thanks, Kevin, for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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