Russ Darrow Honda

Lease Service I have dealt with Russ Darrow Honda for many years and their service is excellent. will give a special shout out to Natascia Elliot who is the ultim I have dealt with Russ Darrow Honda for many years and their service is excellent. will give a special shout out to Natascia Elliot who is the ultimate in professionalism and helped me with my recent lease.. I will be leaving WI and I might just have to come back some day for my next vehicle. R Sontag More

Stay Away! I was given a written quote on a new CR-V by salesman Jonathan Patrick. I confirmed the quote three times by email as the "drive off the lot" price i I was given a written quote on a new CR-V by salesman Jonathan Patrick. I confirmed the quote three times by email as the "drive off the lot" price inclusive of everything. Each time Mr. Patrick assured me that the quote he provided was accurate and firm. The day before I was to purchase the vehicle, I received an email saying that his manager, Brian, wanted to speak with me. Brian stated he would not honor the quoted and confirmed price. He said it was too low. He told me he would call me back with his best price. That was two weeks ago and I am still waiting. Stay far away from Russ Darrow Honda; they cannot be trusted. More

Best sales experience - from a distance We had troubles with our local Honda dealership giving us the "run around" on locating a 2016 2WD Honda HR-V (admittedly difficult to find in this reg We had troubles with our local Honda dealership giving us the "run around" on locating a 2016 2WD Honda HR-V (admittedly difficult to find in this region, i.e., new model, 2WD). We found what we wanted at Russ Darrow Honda's website and contacted Jennifer Hodges about the possibility of reserving and purchasing the vehicle, despite living over 200 miles away. We quickly got to a price that was very competitive via Lesia Matthis, the sales person. But, we were not planning on being in Milwaukee--we had a variety of things going on that prevented us from traveling there. So, we asked if delivery was an option. YES IT WAS! Sight unseen and without a trip to the physical dealership, we were able to sign paperwork via Jake in the business office via express mail and phone. We did plate transfers and the entire purchase this way. Then, Russ Darrow Honda delivered the vehicle TO OUR DOOR in excellent condition, driven by two professionals that were on-time and friendly. Our excellent treatment at Russ Darrow Honda is the epitome of what good customer service everyone should receive when buying a car. We were very pleased; in fact, this was the easiest, most honest, hassle free new car purchase we have ever made. Thank you everyone at Russ Darrow Honda. More

Smooth and Easy This was the best staff I have worked with during a car buying process! Not pushy or generic. They really came through to work with my needs and car This was the best staff I have worked with during a car buying process! Not pushy or generic. They really came through to work with my needs and car buying specifics. I have purchased several Hondas from this dealership with a decent level of service.....this time, they were better than average. I am thankful I was able to do business under this group of people. Their sales rep Lesia was stellar to work with!!! More

thank you russ darrow This was one of the most pleasant experiences we have had.  They were very accommodating and answered all questions. I am extremely happy with my exp This was one of the most pleasant experiences we have had.  They were very accommodating and answered all questions. I am extremely happy with my experience at Russ Darrow Our Salesperson was very helpful and knowledgeable about the car. More

New Car!! Yay After 2 weeks of car shopping, I can honestly say that my experience at Russ Darrow Honda was leaps and bounds above the rest. Trent Schuette my sale After 2 weeks of car shopping, I can honestly say that my experience at Russ Darrow Honda was leaps and bounds above the rest. Trent Schuette my sales representative, managed to find the perfect balance between exceptional responsiveness without aggressive/invasive Q&A. When I had a question he was there, as well as others on the team as needed, but while I was contemplating my decision I was not being hounded. And a side note for the women out there who, like me, are buying a car yourself without anyone else involved in the shopping-this is the best experience you will have! None of those invasive inconsequential unnecessary questions that are common while shopping ( you know what I am talking about). I also have to send snaps to Scott Falter who handled all the paperwork. There is a LOT involved in buying a car but he set the perfect pace and we got done in time for me to enjoy my new ride. Thanks Russ Darrow! More

Horrible customer care Spent 4 hours reviewing vehicle and paperwork for the vehicle and was about to buy with cash/check when finance guy handling paperwork said you know Spent 4 hours reviewing vehicle and paperwork for the vehicle and was about to buy with cash/check when finance guy handling paperwork said you know the vechicle is not legal to drive in wisconsin- right? No, i did not know that. Idecided to have my mechanic look at it at 9:00 am the next morning. The mechanic told me the issues and the needed parts. We told the guy it would take 2 hours to get the cash and come back. We called when we were at the bank to ask how to make rhe check. The finance guy said hurry there are others looking, then transfered ti sales guy and we tild him we were leaving the bank 20 min estimation we should have estimated 40 but the sales guy saud no problem the other guy has financing and you have cash. We drove straight there went to finance guy he said sales guy had paperwork do we went up to sales. Then the sales person and the manage both approached us and said the just sold it to another guy with cash. They had oked the deal just 20 min before Seriously!!! When i said are you kidding we have been working on this deal since last night and all morning! He said " it is just business". Well it was my time and energy and what i thought was a deal with a trust worthy dealer. Boy was i wrong! Of course they wanted more of my time but only had "crap" to show me or higher priced vehicles. After being treated like that im taking my cash elsewhere because to them it is just business and hopefully they wont get sny snd will consider changing their ways More

The service is very fast This is the second car that I have leased from Russ Darrow They were very accommodating and answered all questions. I Absolutely love my car!! Thank This is the second car that I have leased from Russ Darrow They were very accommodating and answered all questions. I Absolutely love my car!! Thank you Russ Darrow The sales staff took their time to go through everything with us More

russ darrow is a aawsome dealership This is my second time buying a car It was such a pleasure dealing with all the members at the dealership. I got the car I wanted. The whole experien This is my second time buying a car It was such a pleasure dealing with all the members at the dealership. I got the car I wanted. The whole experience was pleasant and professional. More

Kudos to Russ Darrow staff We were extremely satisfied with a helpful staff at this dealership. We rate them a "10" for spending time with us and making sure we were completely We were extremely satisfied with a helpful staff at this dealership. We rate them a "10" for spending time with us and making sure we were completely satisfied with our newly leased auto. We will be sure to inform others to seek this dealership when ready to deal on an auto. Thank you for taking care of us. More