Russ Darrow Honda

Malcolm was very professional and patient as we worked through a couple purchasing snags. I did feel a little pressured by the warranty salesperson though. through a couple purchasing snags. I did feel a little pressured by the warranty salesperson though. More

FALSE ADVERTISING AND DISHONEST SALESMEN. So I see a preowned 2015 Mercedes SUV through Car Gurus that Russ Darrow Honda has on the lot. I speak to the salesman who told me they got the car in So I see a preowned 2015 Mercedes SUV through Car Gurus that Russ Darrow Honda has on the lot. I speak to the salesman who told me they got the car in trade - wife wanted a smaller car. Salesman Rowley leads me to believe they would accept a lower than posted offer if I come in person. I get there with my wife all excited to buy the car at an expected price and he brings the sales manager who treats us like dirt. Not only will they not accept any price less than what was posted, but the three free oil changes that come with "any used purchase" do not apply to this vehicle becasue this vehicle requitres ful synthetic motor oil. It was a complete lie, a sham just to get us into the showroom. THIS IS CLEARLY FALSE ADVERTISING BOTH IN THE ONLINE AND TV ADS AND EVEN ON THEIR ON HOLD PHONE ADS. So we leave disgusted. Salesman next calls me multiple times with offers of "one free detailing per year for life" - or we wil l also throw in at least one free sythetic oil change - MORE LIES. After going back and forth for a week AND IN PERSON THREE TIMES THINKING WE WOULD GET THE SALESMAN PROMISED AD ONS THAT WERE THEN NOT APPROVED BY THE SALES MANAGER!!! We finally ended up buying the car at the full posted price with a handwritten note from the sales manager saying we could have TWO detailings that expire in two years. Who knows if that handwritten note will ever be honored. The sales manger signatire is not even legible. Its liek the sales manger did everything he could to keep us from buying this car and the salesman was lying to us just to get us back in the showroom to talk. HORRIBLE EXPERIENCE - DISHONEST PROMISES. And when we get the car home we find a huge scratch that we didn't see previously - good luck with at. NEVER AGAIN RUSS DARROW HONDA. FALSE ADVERTISING AND DISHONEST SALESMEN. More

My experience was great. They were very professional and helpful. Derrick is extremely friendly and made the car buying experience go very smooth for me. They matched the price that I wanted. helpful. Derrick is extremely friendly and made the car buying experience go very smooth for me. They matched the price that I wanted. More

Excellent all around purchase experience despite unforeseen issue with trade-in. Everyone we dealt with was great. Kind, competent, comfortable atmosphere. Person completing paperwork was excellent unforeseen issue with trade-in. Everyone we dealt with was great. Kind, competent, comfortable atmosphere. Person completing paperwork was excellent as well. (Did not see her name in lineup below, but wanted to acknowledge her as well. More

Wordy advertising was misleading. Low balled my trade in. In the end was able to make a respectable deal and got what I wanted. Might use again if I ever get another Honda. In the end was able to make a respectable deal and got what I wanted. Might use again if I ever get another Honda. More

Our service advisor, Jay Malkowski, was the best service advisor we ever experienced at any auto dealership. Our service needs were his priority, he promptly kept us advised on service status, and advised u advisor we ever experienced at any auto dealership. Our service needs were his priority, he promptly kept us advised on service status, and advised us to wait on issues found on our vehicle which did not require immediate attention at this time. It was apparent to us that the Russ Darrow Service Department’s priorities were not about making the highest profit possible upon our vehicle repair needs, but providing the best customer experience possible. We were very satisfied with our experience and will take our Honda Accord to Russ Darrow for our future service needs. More

Marquis R. And Wyomi J. Are the best people in Russ Darrow I worked with them previously and had a great experience and that’s why I came back. I love them so much they know how to treat people and the Darrow I worked with them previously and had a great experience and that’s why I came back. I love them so much they know how to treat people and they understand your issues. They also take time out to give you the best advice on how to solve your problems. Thanks again guys you have a lifetime customer. More

She was nice to me and a good help to she put me and my family in a beautiful car was we are happy family thank y’all family in a beautiful car was we are happy family thank y’all More

This is my 4th lease from Russ Darrow and I have been satisfied with their service. I really appreciate free car washes. I'm also happy about notifications for oil changes. satisfied with their service. I really appreciate free car washes. I'm also happy about notifications for oil changes. More

Smooth, efficient no-nonsense buying process, thank you George and Lesia for your time, accommodation and patience throughout and helping me find a great car at a fair price. George and Lesia for your time, accommodation and patience throughout and helping me find a great car at a fair price. More