Russ Darrow Honda

Nonscheduled maintenance in need of repair Older vehicle needing maintenance to keep automobile running to factory specifications. I made the decision to keep my car since it has low mileage an Older vehicle needing maintenance to keep automobile running to factory specifications. I made the decision to keep my car since it has low mileage and I want to get more use out of it. With that decision I realize it will need upkeep so that comes with the territory. The service department has done a fantastic job and understands my needs. Thank you to Russ Darrow Honda! More

Great experience buying I had a great experience buying a new car from Russ Darrow Honda. This is the second new car I have purchased with them and both experiences were wond I had a great experience buying a new car from Russ Darrow Honda. This is the second new car I have purchased with them and both experiences were wonderful. I love how personal the staff are and willing to customize the buying process to how you want it. More

Excellent staff Waited for my oil change and was amazed by all the excellent employees. Staff is friendly, diligent and knowledgeable. Keep up the great work Russ Da Waited for my oil change and was amazed by all the excellent employees. Staff is friendly, diligent and knowledgeable. Keep up the great work Russ Darrow Honda team. More

Great service! Got in with no appointment, got out in less than two hours. CVT fluid change, oil change, tire rotation and even a free car wash! Got in with no appointment, got out in less than two hours. CVT fluid change, oil change, tire rotation and even a free car wash! More

Ok with reservations Started out on a sour note, but tried to accommodate me once I was there. Drove 70 miles one way to see specific truck , made an appointment, was told Started out on a sour note, but tried to accommodate me once I was there. Drove 70 miles one way to see specific truck , made an appointment, was told truck would be waiting for me upon arrival, got there and no truck (in warehouse...no way to see it).Ended up buying different model that happened to be sitting there as luck would have it More

Service with a smile I was greeted and asked “how can I help you.” I didn’t have an appointment, and was told with a smile, “that’s alright, we can take care of your oil c I was greeted and asked “how can I help you.” I didn’t have an appointment, and was told with a smile, “that’s alright, we can take care of your oil change.” More

They were very friendly as usual They give very good service and in a timely manner. Always friendly and polite. Always make you comfortable while you wait and have a nice and comfort They give very good service and in a timely manner. Always friendly and polite. Always make you comfortable while you wait and have a nice and comfortable waiting room with complimentary coffee and popcorn. Would highly recommend getting service done here More

Service Advisor communication I was not satisfied with my experience. I made an appointment on august 3rd, 2019 @ 1pm . I showed up at 1255pm. The service advisor by the name of Al I was not satisfied with my experience. I made an appointment on august 3rd, 2019 @ 1pm . I showed up at 1255pm. The service advisor by the name of Alicia Norwood took my car in for service. She did her rounds around my car and took my name, phone number etc. She told me itll take about 2 hours to 3hours max to get the car finished. I came back in around 3:25pm. She did not give me a call NOR let me know that my car was already finished at 3pm. I waited and waited and waited in the waiting area until 5pm, which was closing time. Luckily one the other service Advisor came up and ask if I've been helped. I told her that I've been waiting for almost 3 hours for my car to be finished or at least Alicia to call and let me know. She never did. She saw me waiting in the waiting area but did not have the nerve to let me know that my car was finished at 3pm. She did not do her job correctly. Everyone who came in after me have gotten out before me. I am so upset at her customer service. Alicia Norwoord did not do a great job. I am displeased with her customer service. More

Excellent Great service. Trade in value lower than estimated but very friendly and got me in exactly what i wanted. Explained all features of vehicle and answer Great service. Trade in value lower than estimated but very friendly and got me in exactly what i wanted. Explained all features of vehicle and answered all questions More

Excellent service The sales person Malcolm was very patient with me and my family he answered all the questions and if he didn’t have the answer he would go ask. This w The sales person Malcolm was very patient with me and my family he answered all the questions and if he didn’t have the answer he would go ask. This was my second lease from Russ Darrow Honda and the experience was exceptional service. More