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Route 22 Toyota

Hillside, NJ

3.3
1,657 Reviews
Call Dealership (973) 952-6610

109 Route 22 West

Hillside, NJ

07205

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1,657 Reviews of Route 22 Toyota

November 06, 2020

Today I had my worst experience ever in oil change I had an appointment for 11:30am and I went to speak to this person his name is mike and he told me that I don’t have an appointment and Iam a walk in cust More

by Nasser
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Ventura
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Nov 09, 2020 -

Route 22 Toyota responded

Nasser, I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at ‪(973)705-9300 extension 232‬. Thank you,  Howard Newman Corporate Customer Relations Manager

November 04, 2020

I was little disappointed in my first visit I will give it one more shot that’s it and then I will find Another Dealler ship for my service More

by Nasser
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kathy Andrade
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Nov 04, 2020 -

Route 22 Toyota responded

Nasser, We are sorry you had a negative experience with us recently. We promise the next time you are in for a service that won't happen again. We hope you give us the chance to turn your experience around.

October 26, 2020

Very respectable and professional staffs. That’s the only services center that I go to when I need anything done to my vehicle. Thank you More

by FRED140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Mejias-Navas, Tom Carrino, Khaled Elsisi, Steven Jefferson , Mike Ventura , Raul Urges, Danny Veli, Kathy Andrade, Cesar Escobar, Ali Elwir
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Oct 28, 2020 -

Route 22 Toyota responded

FRED140, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

October 21, 2020

Overall great experience. Fast and efficient Service. Great customer service would highly recommend to others Bill Woo was beyond pleasant and had such great energy More

by JALESSA.FLEMING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Stevens, Bernard Sporl, Billy Yoo
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Oct 26, 2020 -

Route 22 Toyota responded

Hi Jalessa, Thanks for the kind words and awesome review. We'll be sure to pass the message along to Bill.

October 19, 2020

It was an Amazing experience ,jorge mejias from sales department was very nice and friendly , great price, I am very happy with my new lease! More

by MARIACVCAICEDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Walker, Jorge Mejias-Navas
Report | Print
Oct 21, 2020 -

Route 22 Toyota responded

Maria, Congratulations on your new lease!! Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

October 15, 2020

Great service. I would recommend this Toyota site to friends and family. Plan on going back soon. Car is clean and reliable. Very happy with the service. More

by RUPERTCROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio
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Oct 16, 2020 -

Route 22 Toyota responded

Rupert, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

October 13, 2020

Advisor just ripped me off, he is not willing to help me out, he only want to sell services and let me suffer till now More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Jefferson
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Oct 14, 2020 -

Route 22 Toyota responded

NONE3, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Toyota. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

October 13, 2020

Kathy is kind, friendly,and her customer service is on point.if she tells you that your car will be ready in an hour trust her. More

by BRIDSARP85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Andrade
Report | Print
Oct 13, 2020 -

Route 22 Toyota responded

Thanks for the awesome response. We'll be sure to pass the message along to Kathy!

October 13, 2020

Great Dealership. Allen is great to deal with. Professional and friendly. Treats you like family and provides you with all necessary information throughout the process More

by Bp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Edwards
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Oct 14, 2020 -

Route 22 Toyota responded

Bp, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

October 12, 2020

The waiting area was nice and clean. The coffee machine was out of commission maybe due to the Covid-19 Virus, but the Men's room was well stocked. All the staff seemed polite and professional More

by Franksan1180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Carrino, Steven Jefferson , Mike Ventura , Raul Urges, Danny Veli, Kathy Andrade
Report | Print
Oct 13, 2020 -

Route 22 Toyota responded

Always great to see reviews like this, but would have loved to receive 5 stars all the way! Let us know what we could have done better, so we can improve your next experience with us.

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