Route 22 Toyota

Works to keep the customer happy and will work to keep you satisfied. This is my second car purchase from them and I have never returned to a dealership twice, so that says a lot. Milton was soft spok you satisfied. This is my second car purchase from them and I have never returned to a dealership twice, so that says a lot. Milton was soft spoken and not pushy at all. Our financing was pre-approved through our own credit union and they didn't push their financing on us at all. I had a question/issue after our purchase and Barry quickly resolved it for us. More

Thank You" Diego that I worked with at this facility during my purchase. My Sales Rep Diego Pinos, Sales Manager amed, . They did a great job to help us reach our goals and as quickly as possib facility during my purchase. My Sales Rep Diego Pinos, Sales Manager amed, . They did a great job to help us reach our goals and as quickly as possible. They all worked so hard for us; It was refreshing. I really appreciate that I was able to do some of the work by phone. My time is valuable and purchasing a vehicle is a timely adventure. I have others to buy so the speedier the process, the better. I had been to other competitors' lots that afternoon including various used car lots, and I have to say that this was the only facility that I felt comfortable. It was the first time that afternoon that we didn't feel like "shark bait." Spending and exorbitant amount of money is nerve racking to begin with, but it's a easier when you feel comfortable and in good hands while you're doing so. There is a level of knowledge, respect and class that this facility and crew have, and I like that. Diego made sure we were comfortable throughout the entire process. He provided me a cubical/office to work in while we waited for finance. When it came time to leave with our vehicle, he did the most thorough inspection of the car both visually and mechanically. We left knowing how to operate every feature the vehicle had. That was long but very much appreciated today. We feel fortunate that he was standing outside when we pulled into your lot that afternoon, and I still receive calls from Diego checking up on us and our new addition to our garage. The Service Department is amazing, but I have always known the excellence that that department delivers. When I bought my 2009 4-Runner, many years ago, I have consistently made the 100 mile round trip to have the maintenance done at this facility, even the oil changes. I know I can count on what the work they deliver and the staff is wonderful. A big thumbs up to the staff at Diego, and when I buy another Toyota I will definitely come back to this facility to do so. However, I really hope to have the same line-up More

Shawn Bash is a great car sailsmen I jus recieved back a responce from the review I sent this morning but the first time I sent it I did not get a responce so I wanted To make sure that Shawn was recednic responce from the review I sent this morning but the first time I sent it I did not get a responce so I wanted To make sure that Shawn was recedniced for his friendlyness & for jus trying his Best to put us in a great car plus one that we can afford both of our visits the 2nd Visit he called us to come in & I wanted it to be known that he is great thank you Mike & Alexis More

Had a problem with returning deposit money. Received a prompt call from them and the money was returned. Very happy with the follow-up from top management. Will highly recommend them Mukesh Soma prompt call from them and the money was returned. Very happy with the follow-up from top management. Will highly recommend them Mukesh Somani More

Below are my experience I went to them with the Below are my experience I went to them with the issue that my rear right wheel was making noise. It has been only 2 weeks since I bought the car Below are my experience I went to them with the issue that my rear right wheel was making noise. It has been only 2 weeks since I bought the car from your used car department in Route 22 toyota. I have been hearing contradicting diagnosis from them everyday and finally they have asked me to pay $600 for getting the brakes corrected. Please see below for a day by day log of what happened 25 Aug 2012 I brought pre-certified Used camry 2010 with 29k mile with all the package for 20,901$, In a one and half week cont.. DAY 1: 10th sep 2012: i started realizing that i'm getting some mild noise in the rear right wheel, DAY 2 11th sep 2012 : I informed Jose mesa about the problem, he asked me to take it route 22 service center. i couldn't go there since service was closed. DAY 3 12 th sep 2012:(i left my car in the service station). Morning : I took my car to nearest service center to check the vehicle ( sansonestoyota). They said it was under dealer warranty and that they cannot check the vehicle. They said I had to pay 55$ to get it checked by them Evening 5:45 I meet Gerard (customer service adviser) from Route 22 Toyota. After the mechanic investigation, they told me that "There is an issue with the Caliper. Caliper is not releasing rotor, even if i release the caliber now,when we press brake it will come back to normal postion" and also they showed how it is damaged to car rotor. i have seen big scratches around in the rotor, also over heated and caliper is not releasing properly. ( i didn't get a drop since it was 6 pm , i had to requested my friend to pick me up to drive over 18 miles) and Gerard told me that he gonna check with sale manager/ warranty people to check who gonna pay for the damage. DAY 4 13th Sep 2012: I got a call from Gerard customer service adviser and he told me that problem was with Rotors, and he suggested that I might have driven the car with partial emergency brake which might have caused this problem. He said it was a probable reason.He also said i needed to pay $599 to fix this issue. I asked him to check with sale manager. Gerard said he cannot work with sale manager. I was trying to reach Sale manager at route 22 toyota over a phone( more 5 to 10 time i called customer service, and i had to wait till the call goes to voice mail, i left my voice twice), i didn't get any response from them. I call Toyota Corporation and I explained about the situation, " they said you will not get problem even if you drive your car in emergency break system in this shot span of time and they escalated to Customer relationship manger Barry Rosner, they will send document for Baryy Notice, i can contact them after 1 hour( case no : 120-913 1998). DAY 5 14 Sep 2012: Morning We met Barry Rosner, he said he cannot help me since Geoff Lapka comes only by 2 o clock. He got him over the phone. Geoff was very rude to me while talking and i said i haven’t driven my car with emergency break, " HE GAVE ME 2 OPTIONS, 1. COME BACK AFTER 2 CLOCK, WE CAN TALK ABOUT IT OR 2. GO HOME I WILL NOT LOOK IN TO IT" I SAID I'M NOT HAPPY WITH THE WAY HOW YOU RESPONDED AND ANY WAY I'LL COME BACK AFTER 2 PM. DAY 5 evening : I met Geoff Lapka i asked if it happened because of emergency brakes, iT should affect 2 rear rotors not only one(right)rear wheel. HE SAID IT WILL AFFECT ONLY ONE RIGHT SIDE REAR WHEEL. he kept on repeating the same word that you I had driven your car with partial brake.Finally he said, he going to check with service team again tomorrow since by then they already closed. I'M TOTALLY NOT HAPPY WITH THE WAY THEY HAVE RESPONDED TO ME IN THIS SHORT SPAN OF TIME AND I HAD TO TRAVEL 18 MILE everyday to talk with service and sale manager . I'M TOTALLY UPSET, I COULDN'T CONCENTRATE ON MY WORK. I am spending money to go back forth for office and house everyday. I ACCEPTED TO GO FOR CERTIFIED CAR WITH ALL THE PROTECTION PACKAGE( CERTIFICATION, EXTENDED CERTIFICATION, MILLENNIUM PACKAGE) SINCE I DID NOT WANT TO GET SURPRISE PROBLEM. WITH IN A SHORT SPAN OF TIME IF I GOT SUCH PROBLEM, HOW CAN I RELY ON THIS car, HOW I CAN MAKE SURE THIS CAR WILL NOT CREATE ANY PROBLEM IN FUTURE. I AM STARTING TO GET MY OWN DOUBTS ABOUT THE QUALITY OF THIS CAR. My question: 1. How caliper stuck problem suddenly changed to rotor problem on the second day. 2. How toyota has different emergency brake concept ( it will affect only one rear wheel). 3. What is point in getting certified cars ( i got toyota certified warranty and also extended warranty. Both are same i already paid for the both ). 4. Will rotor affect in the short span of time. 5. Why this are ready to give a pick and drop when they want to sell a car but not after the purchase if there is any fault. 6. i'm not sure how those partial brake can apply in the camry. 7. Not sure how can rely vehicle again( how can make this vehicle will not create any problem again) 4 day 15th Sep 2012: Geoff Lapka called me and said both rotors has problem. Both rotors had spoiled. but i heard sound from only one side of rear wheel. Car was in the service station, i'm not sure what they done to create problem to hide them from the mistake. on 09/12 Gerard said - There is an issue with the Caliper. Caliper is not releasing rotor, even if i release the caliber now,when we press brake it will come back to normal postion On 09/14 geoff lapka said - emergency wheel will affect only one side wheel on 09/15 - geoff said - emergency brake will affect both side wheels I'm not sure why they are giving contradicting information everyday and every time. I'm thinking they are want to cover some major issues by blaming me. How do I recommend my colleague/friend for this dealers. My Uncle is working in honda plant. But since i love camry i chose to go toyota. Because this dealership i don't want to get any toyota car in future. Finally I paid 474$ to repair my car. I'm completely not happy with customer service. More

We made a deal for 2012 Rav4. We had given a $500.00 deposit and they did not had the color we wanted on site so they went and got the my color choice from another dealer. When we arrived to pick up the deposit and they did not had the color we wanted on site so they went and got the my color choice from another dealer. When we arrived to pick up the car and finish the deal unfortunately i had a change of mind and did not like the car. They were kind and refunded me a full deposit of $500.00 Sincerely, Yatin&Seema Shastri More