Route 22 Toyota

I scheduled a recall repair and came in for my appointment, which was a drop off. I was made to wait 15 minutes before I finally asked someone why I was waiting if my repair was a drop off. The w appointment, which was a drop off. I was made to wait 15 minutes before I finally asked someone why I was waiting if my repair was a drop off. The woman processed the information, I signed and left. After arriving home, I got a phone call from the same woman telling me that the parts for the recall are not there. This was after I received 3 different letters telling me the parts WERE available and to make an appointment. The woman who originally made the appointment even asked me why I had waited so long to schedule the repair. I told her that I'd tried twice but no one had responded to my messages. My son had to drive me back to Rt. 22 Toyota again so I could pick up my car. Then the cashier told me my car was in the customer lot across from the front entrance and I spent 10 more minutes trying to find it,, walking the entire length of the lot before trying the lot to the rear of the building where I found my car in 2 seconds. Suffice to say I am not happy. More

Have been a customer for 15+ years.. and they have become the worst dealership!! They told me the service would cost $675, when car was done, it came up $900!!!! I complained and all they gave me was a $50 c the worst dealership!! They told me the service would cost $675, when car was done, it came up $900!!!! I complained and all they gave me was a $50 credit, and later, because i didn't bring it with me, they didn't apply it to my last service. NEVER GOING BACK THERE!!! Women are taken advantage of!!! More

Almost drove away needing break work on my vehicle even though I informed service representative that previous visit recommended replacing break pads on this visit. Only after I reiterated the attention t though I informed service representative that previous visit recommended replacing break pads on this visit. Only after I reiterated the attention to my brakes stating there is pulsating when brakes applied at high speed did the brakes get checked to reveal the need to cut rotor and replace pads. More

Terrible service. They got upset because I wanted to buy the vehicle and gave me a runaround. Will never buy a vehicle there. This was my 4th lease but still wasn’t treated well. the vehicle and gave me a runaround. Will never buy a vehicle there. This was my 4th lease but still wasn’t treated well. More

Amazing guys! They really do care and will make sure you are taken care of. Kathy n Steve are my favorite because I have been attended to several times by these two!! are taken care of. Kathy n Steve are my favorite because I have been attended to several times by these two!! More

Great experience. Fast and convenient, didn’t try to sell me a bunch of stuff I didn’t need. Brought the new car to our house to drop it off! sell me a bunch of stuff I didn’t need. Brought the new car to our house to drop it off! More

These Three guys are EXCEPTIONAL. I am a return customer and will continue to return time and time again. They GET IT DONE! HIGHLY RECOMMEND! and will continue to return time and time again. They GET IT DONE! HIGHLY RECOMMEND! More

Would NEVER step foot into RTE 22 Toyota again.No Would NEVER step foot into RTE 22 Toyota again. No sticker on cars. POOR customer service. Did Not offer to help set up phone or Sirius. Would NEVER step foot into RTE 22 Toyota again. No sticker on cars. POOR customer service. Did Not offer to help set up phone or Sirius. More

Staff are lazy and they will do very little to help you. Their attitude is the worse and whenever you have a question they will send you back a forth to every department. The service SUCKS! Their attitude is the worse and whenever you have a question they will send you back a forth to every department. The service SUCKS! More

Great service. Always come here omar always takes care of my needs and also ahmed did a remarkable job. Not too pushy. Neslon great job. my needs and also ahmed did a remarkable job. Not too pushy. Neslon great job. More