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Route 22 Toyota

Hillside, NJ

3.3
1,657 Reviews

109 Route 22 West

Hillside, NJ

07205

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1,657 Reviews of Route 22 Toyota

October 08, 2020

I took my 2020 Toyota for a service and to fix my remote start which I have been taking to fixed it probably like 5 times and still doesn’t work properly. I took my car one time to autoland they told me tha More

by Marina Sepulveda
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kathy Andrade
Oct 09, 2020 -

Route 22 Toyota responded

Marina, I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at ‪(973)705-9300 extension 232‬. Thank you,  Howard Newman Corporate Customer Relations Manager

October 08, 2020

Mike, the service manager that took care of me was nothing short of amazing. He’s definitely a great representation of your company. . While I did not expect to have to pay $600+ for a key, Mike e More

by Deborah Funderburk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ventura
Oct 09, 2020 -

Route 22 Toyota responded

Deborah, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

October 08, 2020

Everyone that I dealt with was excellent very professional knowledgeable and pleasant to deal with. Have bought many cars before this is the best experience I have ever had at a car dealership More

by Elliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cancela, Jorge Mejias-Navas, Danny Veli, Max Kifayeh
Oct 09, 2020 -

Route 22 Toyota responded

Elliott, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

October 08, 2020

Went to other places and nothing like this one. Thank you for your excellent service!! Will recommend this place for sure. This will be my place to go for now on. More

by MILEIDYFIGUIERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Madera, Omar Awawdeh , Tom Carrino, Tennecia Lucien, Steven Jefferson , Raul Urges, Danny Veli, Kathy Andrade, CC Patel , Dylon Nicholas
Oct 09, 2020 -

Route 22 Toyota responded

Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

October 08, 2020

John Veli was very rude and showed disregard for my time. He didn’t call me as promised and he kept my car over the weekend though he promised me it will be ready by Saturday when I dropped it off Friday mor More

by JoyO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Veli, Tom Carrino
Oct 09, 2020 -

Route 22 Toyota responded

JoyO, I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at ‪(973)705-9300 extension 232‬. Thank you,  Howard Newman Corporate Customer Relations Manager

October 08, 2020

Reason is labor work is expensive sorry for my say whatever Mike ( Micheal) good job like respect, smooth talk nice , patient with me (deaf ) he is friendly and I like his way positive attitude also More

by Chubbygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ventura
Oct 09, 2020 -

Route 22 Toyota responded

Chubbygirl, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

October 08, 2020

Very good service Made an appointment to get the airbag recall fixed I was there for an hour and a half they tell me they didn’t have any in stock so they’re gonna call me when they do so why give me an ap More

by GUILLERMOACEVEDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Veli
Oct 09, 2020 -

Route 22 Toyota responded

Guillermo, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

October 08, 2020

Take too much time, to just do an oil change, and also the prices are very expansive. Almost 100 for just an oil and filter change. More

by BRISMAN2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John veli
Oct 09, 2020 -

Route 22 Toyota responded

BRISMAN2012, I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at ‪(973)705-9300 extension 232‬. Thank you,  Howard Newman Corporate Customer Relations Manager

October 08, 2020

I scheduled a recall repair and came in for my appointment, which was a drop off. I was made to wait 15 minutes before I finally asked someone why I was waiting if my repair was a drop off. The w More

by SAVITF
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kathy Andrade, CC Patel
Oct 09, 2020 -

Route 22 Toyota responded

SAVITF, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Toyota. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

October 08, 2020

Have been a customer for 15+ years.. and they have become the worst dealership!! They told me the service would cost $675, when car was done, it came up $900!!!! I complained and all they gave me was a $50 c More

by Laurie331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Carrino, Mike Ventura , Raul Urges, Danny Veli
Oct 09, 2020 -

Route 22 Toyota responded

Laurie331, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Toyota. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

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