Roesch Ford

Michael Ober helped me with my purchase of a used Transit van. Michael was professional and very accommodating, going out of his was to make sure I had the exact van I wanted, and even staying late on Labor van. Michael was professional and very accommodating, going out of his was to make sure I had the exact van I wanted, and even staying late on Labor day weekend to finish the sale same day. At no point did he exert any pressure on me. He made it very clear that his goal was to make sure I was happy and satisfied with my purchase decision. Thanks Mike, Ray, and the rest of the Roesch Ford team. I don't think I've ever said this after buying a car, but it was a pleasure doing business with you. More

Skylar was very honest and great to work with. He was very knowledgeable about the car and welcoming! He really worked with us and advocated for us to get the best price possible. My family bought He was very knowledgeable about the car and welcoming! He really worked with us and advocated for us to get the best price possible. My family bought the ford maverick hybrid and we are very excited :) More

I purchased my 2024 Bronco Wildtrak at Roesch Ford. Once the car arrived (01/23/2024) Justen Payne (sales) allowed me until 01/27 to pick it up. I was assured multiple times that the car was inspect Once the car arrived (01/23/2024) Justen Payne (sales) allowed me until 01/27 to pick it up. I was assured multiple times that the car was inspected by the team and ready to go. When I arrived to see the car, we immediately realized none of the dealer-installed options were on. The dealership had 4 days to complete this work. Why was this overlooked? I then proceeded to have back and forth conversation with Justen where I repeatedly stated that I would absolutely not pay more for these options (which he was suggesting I may have to) than what was on my original invoice. This exchange lasted for a minimum of an hour before a manager named Ray Reynolds spoke to me and said, no problem we have the parts on site and can install them. Note, when I ordered the car, I was told the price was locked in as part of the Ford Price Protection Program. I was provided an "IOU" for this work and a service date on 02/02. I want to mention that Sam Mellenthin, Finance Manager, was able to match the price on an extended warranty without hassle and was friendly and personable. I dropped my car off as scheduled to get the remainder of my dealer-installed options placed on 02/02. The appointment on my paperwork was for 0830. By about 1330 I'd not heard back, so I called. I waited on hold for approximately 15 minutes before I spoke to a gentleman who told me my car was just being started and someone would call me when it was completed. Around 1630, I received a call from Justen stating that my bumper had been dropped and was dented. I waited 10 months for the car, the dealership had 4 days to install the options but chose not to, I had to inconvenience myself to bring it back to the dealership, and now 5 days into having this new car, Roesch Ford damaged it. Justen let me know they were ordering a new bumper, and the replacement would be taken care of free of charge (a basic expectation). I was told I would get a rental car if needed, which I declined. I then stated I would pick up my car, and they would call me when the bumper was ready to be replaced. I was sad about the event, but accidents happen, and it would be addressed. Around 1730, Brandon Coriell, Service Manager, called me with Justen "next to him." He recounted the incident to the bumper, apologized and "wanted to be honest" (again, basic expectation), stated he'd ordered another one which would arrive in 3-5 days, and someone would contact me as soon as the part arrived to arrange installation. I then picked up my car and arranged to spend more money on an additional paint and interior protection service with Justen. I asked for an "IOU" for the bumper replacement, and both Justen and Brandon refused to give me one. Justen had no issues giving this to me when I initially purchased the vehicle. Basic expectation, again, and an example of a breach of trust. I then had no other option but to leave with my car. I waited longer than the quoted 3-5 days to hear back about the installation of my new bumper. On day 11, (02/13), I emailed Justen and expressed my disappointment in the lack of communication, management of expectations, and attempt at service recovery. He then called me, and when I asked when the bumper arrived, he stated it had been at least 3 days prior. Note, I was not only bringing the car back for the bumper replacement, but I was also trying to spend more money at Roesch by having the interior and ceramic exterior treatments. I arranged to drop my car off on 02/15 to Brandon. I reiterated the poor communication to him and lack of service recovery. He then made a comment about credit for a future service with no other details. I picked up the car on 02/16. The bumper was replaced as promised and other services completed. Brandon apologized again and provided me with a credit for my first oil change and tire rotation. I would not have been offered anything if I didn't ask. Overall, poor experience for price point. More

I made an appointment to replace a plastic trim … I chose 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new 10 days in advance for that. Meanwhile (3-4 days) I discovered a hanging part under my car, I went to Roesch Ford again and I told them about the new issue… they said: no problem we’ll fix that on the appointment date next week, we replace the screws, the part isn’t broken. Wow, appointment day!!! They offered me a valet service to pick up the car and bring it back to me after fixing it. I was circumspect about it but, I said okay, let’s see how it works. After 3 hours I got my car back without being fixed…. Why, because they are so stupid and careless… I should be there to show them exactly the reason why I made the appointment 10 days before. They screwed back a plastic pack under the car ( this extra issue was claimed by me on the phone and in person AFTER I made the appointment. So, they fixed the ,,extra”problem in 5 minutes and they forgot about the main reason why I brought the car in the shop.Again, why? Because everyone from there does whatever wants, no rules, no system, no professional. It’s like a bunch of people moving around and pretending to be professionals. More

The Financial Department and the Service Department are so wonderful. I basically bought my car from Rory sight unseen. Never test drove it. I had a small problem with the side view mirror. I called Rory so wonderful. I basically bought my car from Rory sight unseen. Never test drove it. I had a small problem with the side view mirror. I called Rory and NEVER bothered to call me back. The Service Department took care of me. I'm still glad I got my car from Roesch and love my car. Sales needs to learn to call their new customers back. Rory needs to learn to call customers back. More

Justen Payne was an excellent salesman! He was very thorough, professional and answered my questions honestly. Excellent service! He was very thorough, professional and answered my questions honestly. Excellent service! More

Justen Payne was a pleasure to work with. He was very knowledgeable, polite and a joy to work with. I appreciate all the help he did with finding me the perfect car ! Thanks Justen! He was very knowledgeable, polite and a joy to work with. I appreciate all the help he did with finding me the perfect car ! Thanks Justen! More

I called in needed advice talked to Rory he was a big help. Call him if looking for a car. help. Call him if looking for a car. More

The salesmen were very professional and knowledgeable. While I did not buy a car from them they were helpful every step of my car buying process. While I did not buy a car from them they were helpful every step of my car buying process. More

They Team helped me build and schedule my Mach E with no issues. Also they keep me updated on the build when necessary. issues. Also they keep me updated on the build when necessary. More