Paul Johnson

Purchased a 2025 F-150 remotely from Elmhurst Ford in April 2026. The truck arrived with a completely broken driver's side mirror — shattered housing with LED components exposed — and multiple areas of u April 2026. The truck arrived with a completely broken driver's side mirror — shattered housing with LED components exposed — and multiple areas of undisclosed pre-existing paint damage across the hood, fender, door panel, and B-pillar. All damage was documented in carrier inspection photos timestamped at Elmhurst Ford's lot before the truck left their possession. The sales team later admitted their team had ordered a replacement mirror before the sale but sold the truck before it arrived without disclosing this to me. They also acknowledged the paint damage was not properly disclosed. On May 6, 2026 — three weeks after delivery on April 15, 2026 — Elmhurst Ford added a 'pre-delivery inspection' record to the vehicle's Carfax history listing 'mirror(s) checked' among services performed. This entry was posted after the dealership had already been notified of the mirror damage claim and after a repair had been scheduled. The odometer on this Carfax entry (14,647 miles) is lower than the odometer on my buyer's order at signing (14,660 miles), making the claimed pre-delivery date impossible. This entry appears designed to create a false record of the vehicle's condition at the time of sale. Resolving the mirror required formal written demands, photo evidence, and persistent follow-up from over 1,200 miles away before they agreed to cover the repair at a local Ford dealership. Further compounding the issue, Elmhurst Ford initially agreed to pay the repair facility directly, then reversed course and required me to pay the repair bill out of pocket and wait for a reimbursement check — adding additional financial burden and delay to a situation entirely of the dealership's making. The mirror was ultimately repaired at Elmhurst's expense — the right outcome — but it never should have come to this. Document everything if you deal with this dealership. More

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Ignacy was amazing- patient, kind, supportive. He listened to what I was asking for and helped me choose the perfect car for me! The entire team, Frank, Paul and Sam, the managers and finance, wor He listened to what I was asking for and helped me choose the perfect car for me! The entire team, Frank, Paul and Sam, the managers and finance, worked to get me a price with which I was comfortable. I went in looking for a used vehicle and walked out with an even better deal on a new car. This team has earned my loyalty - staying late to ensure I was happy. Definitely stop here if you’re looking for a new or used car because this team will absolutely earn your trust and business More

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Ignacy helped me trade up and stayed late to make it work. Above and beyond! Thanks to the whole team. work. Above and beyond! Thanks to the whole team. More

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Ignacy, was very helpful when I decided to come in and purchase a new car and made the process seamless. purchase a new car and made the process seamless. More

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They were awesome they helped me with my trade and got me all set up. all set up. More

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I walked into this dealership feeling a bit hesitant after a disappointing experience with another Ford location, but I am so grateful I gave them a chance—it completely changed my perspective. From after a disappointing experience with another Ford location, but I am so grateful I gave them a chance—it completely changed my perspective. From the moment we arrived, Serhat made the experience exceptional. He was kind, patient, and never pushy, taking the time to walk us through every detail and ensuring we truly understood everything. His dedication and genuine approach made all the difference—not to mention this was his first sale! Frank, the manager, went above and beyond by personally showing us exactly how the numbers worked. I truly appreciated the transparency—no hidden fees, no surprises—just honesty. It gave us so much confidence in our decision. Ignacy was also incredible throughout the process. He assisted with the paperwork seamlessly and was so thoughtful, even buying a snack for our toddler. He answered all of our questions with such care, and if he didn’t know something right away, he made sure to find the answer before we left. Paul and Collin, our financial representatives, were absolutely wonderful to work with. They took amazing care of us, patiently walking us through all of the numbers and making sure we felt comfortable and confident every step of the way. Throughout the entire experience, Frank continued to check in to make sure we were comfortable and well taken care of, which meant so much to us. I’m incredibly thankful for the entire team and the experience they provided. If you’re considering buying a vehicle, I highly recommend this dealership—you’ll be in great hands. We will absolutely be back in the future. More

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The whole experience was good from start to finish. We received pleasant, courteous and professional service throughout the entire process and would definitely recommend your dealership! We received pleasant, courteous and professional service throughout the entire process and would definitely recommend your dealership! More

by rkirstein0 Verified Customer Verified Customer

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Since dealer was a distance from my house I did most of the contact online. Quick response and approval. Once I arrived at the dealer, the deal was completed on about an hour, plus time fit them to detail the contact online. Quick response and approval. Once I arrived at the dealer, the deal was completed on about an hour, plus time fit them to detail the car. Could not be easier or happier. More

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It was a very great first experience and Ryan was very direct and honest. We will definitely consider coming back to purchase another one. direct and honest. We will definitely consider coming back to purchase another one. More

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My family and I just purchased our dream family car from Roesch Ford yesterday and the process was amazing ! The staff was very helpful and friendly , they even had a bouncy house for my kids. We were in an Roesch Ford yesterday and the process was amazing ! The staff was very helpful and friendly , they even had a bouncy house for my kids. We were in and out under and hour and driving our car home as soon as possible. More

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