Elmhurst Ford

Worst car buying experience ever. I highly recommend staying AWAY from this place. Never again will I be going back. I highly recommend staying AWAY from this place. Never again will I be going back. More

Juan Huertas was my salesman. I felt comfortable and not rushed in finding my perfect truck. Thanks Elmhurst Ford I’m one happy lady. I felt comfortable and not rushed in finding my perfect truck. Thanks Elmhurst Ford I’m one happy lady. More

Purchased a 2025 F-150 remotely from Elmhurst Ford in April 2026. The truck arrived with a completely broken driver's side mirror — shattered housing with LED components exposed — and multiple areas of u April 2026. The truck arrived with a completely broken driver's side mirror — shattered housing with LED components exposed — and multiple areas of undisclosed pre-existing paint damage across the hood, fender, door panel, and B-pillar. All damage was documented in carrier inspection photos timestamped at Elmhurst Ford's lot before the truck left their possession. The sales team later admitted their team had ordered a replacement mirror before the sale but sold the truck before it arrived without disclosing this to me. They also acknowledged the paint damage was not properly disclosed. On May 6, 2026 — three weeks after delivery on April 15, 2026 — Elmhurst Ford added a 'pre-delivery inspection' record to the vehicle's Carfax history listing 'mirror(s) checked' among services performed. This entry was posted after the dealership had already been notified of the mirror damage claim and after a repair had been scheduled. The odometer on this Carfax entry (14,647 miles) is lower than the odometer on my buyer's order at signing (14,660 miles), making the claimed pre-delivery date impossible. This entry appears designed to create a false record of the vehicle's condition at the time of sale. Resolving the mirror required formal written demands, photo evidence, and persistent follow-up from over 1,200 miles away before they agreed to cover the repair at a local Ford dealership. Further compounding the issue, Elmhurst Ford initially agreed to pay the repair facility directly, then reversed course and required me to pay the repair bill out of pocket and wait for a reimbursement check — adding additional financial burden and delay to a situation entirely of the dealership's making. The mirror was ultimately repaired at Elmhurst's expense — the right outcome — but it never should have come to this. Document everything if you deal with this dealership. More

Awesome sales team Alex is a good guy. Hassle free purchase.of our new explorer. We will highly recommend friends and family. Hassle free purchase.of our new explorer. We will highly recommend friends and family. More

Eddy was great, very attentive and helpful. over all Elmhurst has been the easiest car buying experience . over all Elmhurst has been the easiest car buying experience . More

Elmhurst Ford is awesome Total respect and the staff is ready to serve you and request 🙂🙂 ready to serve you and request 🙂🙂 More

Absolutely one of the worst dealership experiences I’ve ever had. The manager, Rich, was incredibly unprofessional—dismissive, rude, and clearly not interested in helping solve anything. Instead of taking ever had. The manager, Rich, was incredibly unprofessional—dismissive, rude, and clearly not interested in helping solve anything. Instead of taking responsibility, he talked over me and acted like customer concerns were a joke. There was zero effort to actually fix the problem. No accountability, no real solutions—just attitude and excuses. This is not how a serious business should treat people. And let’s be real about Ford vehicles, especially the Ford Focus are trash and piece of junk, the transmission issues even on low mileage cars are well-known for a reason. Expensive to repair, unreliable, and likely to fail again. You end up paying the price twice. If you value your time, money, and peace of mind, Remember this comment and stay far away from this place and this trash brand too bad the didn’t go bankrupt few years ago. There are plenty of dealerships and reliable brands out there that actually respect their customers—this isn’t one of them. Invest a little more and buy piece of mind for the long run. More

Bad communication , waiting whole week just to get answers , could help me on the phone , left 2 additional voicemails and since no response from the rep , decided to take the truck to Kings Transmiss answers , could help me on the phone , left 2 additional voicemails and since no response from the rep , decided to take the truck to Kings Transmission. 3 days later the truck was fixed . Next time , I would recommend better communication and customer service More