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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,888 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,888 Reviews of Robert Brogden Buick GMC - Service Center
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October 31, 2024
Had a unique situation where my windshield pump was not working. Brian called me and indicated that they found a mouse in the windshield washer reservoir. He said that it typically would not be covered u working. Brian called me and indicated that they found a mouse in the windshield washer reservoir. He said that it typically would not be covered under warranty but he involved his manager and they called their GMC representative. I have all my service work done at Brogden. Brian called me back in a very short time, told me that they had discussed the mouse situation with the GMC representative and agreed that this was not any fault of mine and that it would be covered under warranty with no cost to me. I am very appreciative of both Brian and the service manager for siding with me as the customer in this very unique situation. Thank you Brian! More
by randy.tostenson
Verified CustomerEmployees Worked With
October 30, 2024
Did a good job. My wait time was minimal. Thanks for making my visit successful My wait time was minimal. Thanks for making my visit successful More
by OPA5214
October 30, 2024
Brian LAND was rude and talked OVER me even before i brought my vehicle in. I WAS a client that USED to LOVE this dealership until my phone call with him yesterday! As soon as i told him i was recording brought my vehicle in. I WAS a client that USED to LOVE this dealership until my phone call with him yesterday! As soon as i told him i was recording the call, because of how rude he was being by telling me my warranty was no good BEFORE he even knew what the problem was, he turned into a child and wouldn't say anything. EVERY single person there has always been TOP NOTCH, but this idiot just showed his true colors! Its amazing how BOLD people get "over the phone" but in person they wouldn't risk it. Brian, I hope your behavior was because it was late in the day and you just needed a nap! Cancel my scheduled appt for tomorrow...the company you work for is GREAT, but you are TRASH!! More
by KANSASGIRL38
October 29, 2024
Brian did a great job explaining every thing and finding my extended warranty from another dealership. my extended warranty from another dealership. More
by short32
Employees Worked With
October 27, 2024
Thank you for Brogden’s great service! Brian thank you for taking care of me and thank to the person who changed my oil, rotated my tires, and the maintenance check! Brian thank you for taking care of me and thank to the person who changed my oil, rotated my tires, and the maintenance check! More
by PAMROUSSELO
October 26, 2024
Extremely fast service and all around great experience. Would definitely recommend to family and friends. Would definitely recommend to family and friends. More
by garrettstites
Employees Worked With
October 25, 2024
I was able to have my refund taken care of . Appreciate all the help from the service dept Appreciate all the help from the service dept More
by teresamoore12818
October 21, 2024
Fast and thorough service and fair price. They want me to write more words to submit this, so here's more words. They want me to write more words to submit this, so here's more words. More
by jacksondavidc
Employees Worked With
October 20, 2024
Great customer service yet again. Much appreciated and took care of my vehicle and dealing with my warranty company Much appreciated and took care of my vehicle and dealing with my warranty company More
by ewfinch22
Employees Worked With
October 19, 2024
Everybody, especially Brian, was extremely helpful getting me in and out in a reasonable time!! Robert Brogden’s service department is top notch!! Thanks Brian! getting me in and out in a reasonable time!! Robert Brogden’s service department is top notch!! Thanks Brian! More
by sherrera3
Employees Worked With
