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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,983 Reviews

1,983 Reviews of Robert Brogden Buick GMC - Service Center

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March 23, 2025

Very nice and helpful staff. They did whatever it took to figure out what was wrong with my car. More

by ALLISON.BIRNBAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Robert Brogden Buick GMC responded

Thank you, Allison, for your wonderful feedback! We at Robert Brogden's Olathe Buick GMC appreciate your kind words about our staff and are thrilled to hear that they were able to assist you in figuring out the issue with your car. Your satisfaction is our priority, and we look forward to seeing you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 23, 2025

Tricia went over and beyond for customer service, to keeping me informed to reminding me about my gm points! More

by SU.GRAY2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Hecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that our team, especially Tricia, provided you with outstanding customer service and kept you informed about your GM points. At Robert Brogden's Olathe Buick GMC, we strive to exceed our customers' expectations. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 22, 2025

Great people. Great service. I had a 7:40 appointment and was out by 8:05. They couldn’t have been more helpful. More

by justin.wardle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Matt was awesome! He kept me in the loop on timing, warranty info, and pickup instructions. He did not pressure me for things I did not want and explained things in a More

by sandy.schexnayder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

Robert Brogden Buick GMC responded

Thank you so much, Sandy, for your wonderful review! We are thrilled to hear that you had an excellent experience at Robert Brogden's Olathe Buick GMC. It's great to know that Matt provided you with clear communication and a professional approach. We appreciate your kind words about our team and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 22, 2025

Very professional, not pushy. I would recommend this business to all who is looking to buy new or use. Thanks Brogdens GMC More

by ewms7524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tricia Hecker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We appreciate your kind words about our professionalism and approach at Robert Brogden's Olathe Buick GMC. We're thrilled to hear that you would recommend us to others looking to buy. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 22, 2025

Very professional, not pushy. I would recommend this business to all who is looking to buy new or use. Thanks Brogdens GMC More

by ewms7524
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Mayberry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tricia Hecker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We're glad to hear you had a positive experience at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us, and we appreciate your support. If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again! Sincerely, The Robert Brogden Buick GMC Team

March 17, 2025

They didn't try to protect my truck from being broken into and had it just sitting there More

by elitecontractor66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max
Mar 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the security of your truck while at Robert Brogden's Olathe Buick GMC. We take the protection of our customers' vehicles seriously and appreciate your feedback. Please feel free to reach out to us directly so we can address your concerns further. Your satisfaction is important to us. Sincerely, The Robert Brogden Buick GMC Team

March 16, 2025

Expensive but service excellent Matt was great above and beyond service and help would recommend More

by JERRYPUTNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Jerry! We truly appreciate your kind words about our service and Matt's dedication to going above and beyond. At Robert Brogden's Olathe Buick GMC, we strive to provide exceptional support to all our customers. We look forward to assisting you again in the future and encourage you to share your experience with others! Sincerely, The Robert Brogden Buick GMC Team

March 16, 2025

Thank you, Cedric for taking care of myself and my vehicle in the most professional and polite manner that you could. I live an hour away, but I did purchase my vehicle new here when I pick my vehicle More

by GREATPLAINSLAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind review! We truly appreciate your feedback and are glad to hear that Cedric provided you with professional and polite service at Robert Brogden's Olathe Buick GMC. It's always our goal to make your experience as convenient as possible, and we're happy we could assist with your wife's vehicle as well. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 15, 2025

Todd has always been helpful. Always have to wait an extended period to receive help because they’re are on the phone. Never a quick process to pick up vehicle. This most recent t More

by j_walter59
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the wait times and the issues with the keys during your visit to Robert Brogden's Olathe Buick GMC. We understand how important a quick and smooth process is for our customers. If you have any further concerns, please feel free to reach out to us directly. Your satisfaction is important to us, and we value the opportunity to improve our services. Sincerely, The Robert Brogden Buick GMC Team