Rick McGill's Airport Toyota

Proactive customer service What started out as a bad experience turned out to be a good experience. While at the cashier attempting to pay for an oil change (which took over 2 h What started out as a bad experience turned out to be a good experience. While at the cashier attempting to pay for an oil change (which took over 2 hours) the service manager came out, without me asking for him, apologized for the delay and paid my bill. I will be back for future service. Also, the cashier was fabulous! More

Good service They were able to get it done sooner than what they initially told us. They honored our discount coupon that we have received from another local Toyot They were able to get it done sooner than what they initially told us. They honored our discount coupon that we have received from another local Toyota dealership More

2019 Avalon purchase The type of vehicle I was interested in was not available when I first visited the lot. I received a call that one had arrived if I was interested. Fr The type of vehicle I was interested in was not available when I first visited the lot. I received a call that one had arrived if I was interested. From the time I arrived until the time I left with my purchase, I was taken care of in a nice, professional manner. More

20000.0 service As always great great service!Very fast and cordial.Great coffee ?? i might add..Very nice facility.Always good to see and talk to Mr Creamer..Thanks As always great great service!Very fast and cordial.Great coffee ?? i might add..Very nice facility.Always good to see and talk to Mr Creamer..Thanks guys More

Great Service The staff was very friendly. They serviced my car in a timely manner and I was on my way back to work in a very short time. I will definitely be back The staff was very friendly. They serviced my car in a timely manner and I was on my way back to work in a very short time. I will definitely be back in the future. More

Purchase of new car Steve Marsh my sales rep very helpful and thorough in explaining new details of my Sienna. Always knew dealership was willing to deal on sale. This Steve Marsh my sales rep very helpful and thorough in explaining new details of my Sienna. Always knew dealership was willing to deal on sale. This is my third Toyota from Rick MsGill's. More

Very pleased with my purchase The staff was very friendly and knowledgeable. Treated me like I was an old friend. I was limited on time to spare. They worked hard and fast to meet The staff was very friendly and knowledgeable. Treated me like I was an old friend. I was limited on time to spare. They worked hard and fast to meet my time requirements. Answered any questions I had which were few since the salesman Jeremy Webb explained everything about my vehicle clearly and in detail. I will definitely be back in the future. More

My brand new RAV4 An oncoming car was taking his half down the middle, forcing me to the far right side of road. My brand new car's passenger mirror clipped a mailbox, An oncoming car was taking his half down the middle, forcing me to the far right side of road. My brand new car's passenger mirror clipped a mailbox, breaking the inner glass. Your service department was great, didn't try to push off more services or parts required for repair. They ordered the replacement glass & installed as soon as it came in. They even covered the small scrape on outside of mirror mount that came into contact with the mailbox. I was well pleased with everything, including everyone's friendliness. More

"Excellent service" Everyone is friendly and helpful. Shannon is kind and professional. The service was done timely. The location is good because it is on my way to wo Everyone is friendly and helpful. Shannon is kind and professional. The service was done timely. The location is good because it is on my way to work. Thank you for your service. More

Excellent Everyone was friendly and helpful when purchasing my new 2018 Toyota Corolla XSE. I am new to TN and was do fortunate to have been able to buy my new Everyone was friendly and helpful when purchasing my new 2018 Toyota Corolla XSE. I am new to TN and was do fortunate to have been able to buy my new car at this dealership. I also love that I can get the free oil changes or any other maintenance at the same place I purchased my new car. More