
Rick McGill's Airport Toyota
Alcoa, TN
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1,144 Reviews of Rick McGill's Airport Toyota
Excellent routine service and A/C diagnostics Handled promptly and received excellent communication concerning air conditioning problem. Evaporator coil failure diagnosed and given detailed estim Handled promptly and received excellent communication concerning air conditioning problem. Evaporator coil failure diagnosed and given detailed estimate for correction. Very high price quoted for evaporator coil replacement bu given explanation that price was based on degree of difficulty to replace. More
Awesome service The service manager as well as tech that performed the work, were dedicated to solving the issue. It was apparent that my satisfaction was most impo The service manager as well as tech that performed the work, were dedicated to solving the issue. It was apparent that my satisfaction was most important and they would have done everything in their power to make my vehicle right. I'm very appreciative of how much they cared!! Most impressive! More
Nice experience What you would expect form a great service center. They were prompt at intake bay and my car was taken back immediately. There is plenty of room to What you would expect form a great service center. They were prompt at intake bay and my car was taken back immediately. There is plenty of room to sit and relax or to walk around if you choose. Vehicle returned in great shape with the inspection sheet filled out. More
First Service My car was due for it's first service. I called and made arrangements. They picked up my card, serviced it and brought it back to me. Easy Peasy! My car was due for it's first service. I called and made arrangements. They picked up my card, serviced it and brought it back to me. Easy Peasy! More
Quick and friendly. The Toyota team was friendly as always and serviced my car quickly. I appreciate having that Keurig coffee maker for the wait. Thanks to the staff a The Toyota team was friendly as always and serviced my car quickly. I appreciate having that Keurig coffee maker for the wait. Thanks to the staff and to Rick McGill's. More
Successful Visut I took my car in to have a regular 5,000 mile service. As always, the staff was courteous and knowledgeable. Got me in and out in an efficient manner I took my car in to have a regular 5,000 mile service. As always, the staff was courteous and knowledgeable. Got me in and out in an efficient manner. More
Outstanding Service Airport Toyota's service is outstanding. They are courteous and knowledgeable and I was never ripped off with unnecessary repairs. They have great s Airport Toyota's service is outstanding. They are courteous and knowledgeable and I was never ripped off with unnecessary repairs. They have great service reps. More
Great Service My car was taken in immediately upon arrival. The service rep was kind and instructive in her account of what would be happening to my car. She expl My car was taken in immediately upon arrival. The service rep was kind and instructive in her account of what would be happening to my car. She explained it would be up to an hour wait for the 6 month service but the car was done in less time. I have always received excellent service. The facility is clean and very inviting. The waiting room offers coffee, water, and snacks. Enjoy my visits. More
Troouble With tires I have had a bad experience with getting my leased RAV 4 tires corrected. Your service Mgr. was the only one that even seemed to care. The tires went I have had a bad experience with getting my leased RAV 4 tires corrected. Your service Mgr. was the only one that even seemed to care. The tires went bad in less than a year and was told I would have to contact the tire co. I did and they sent me to a local dealer that said the wear on the tires was caused by the front end being out of line. I mentioned this to the service dept. and was told nothing was wrong. I took a trip to AL. and was having problem with the tires so I went to a Toyota dealer there and again was told the front end was out of line. I am sorely disappointed in the way the service Dept. has handled this from the very start and the dealer for having such cheap tire on a new car. Any car costing 28.000 or more should have quality tires I think. More
oil change and tire rotation The next morning I noticed a clanking noise...nut on back passenger side wheel was spinning between wheel and hubcap. This is the first negative expe The next morning I noticed a clanking noise...nut on back passenger side wheel was spinning between wheel and hubcap. This is the first negative experience I have had with the service department. Always treated so kindly. More