
Rick McGill's Airport Toyota
Alcoa, TN
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1,144 Reviews of Rick McGill's Airport Toyota
A no pressure dealership I went in not having any idea what I wanted. Gavin Schauffler let me look at several cars and answered all my questions. He was very pleasant and n I went in not having any idea what I wanted. Gavin Schauffler let me look at several cars and answered all my questions. He was very pleasant and not at all pushy , which is a big plus for me! Mr. Tim, the financial directer that I dealt with was also very pleasant and helpful with suggestions. Over all, even though car lots are not my favorite places, the experience was very relaxing and refreshing. I'm not sure what I expected, but was pleasantly surprised! More
Routine oil change . Discovery of a few problems was very helpful in keeping my vehicle in tip top condition. My service advisor could not have been more helpful in explai Discovery of a few problems was very helpful in keeping my vehicle in tip top condition. My service advisor could not have been more helpful in explaining everything to me. More
Excellent Service Bought a brand new 4Runner from Gavin and loved the whole experience. It was quick, easy, and all the staff was great! I couldn't ask for a better exp Bought a brand new 4Runner from Gavin and loved the whole experience. It was quick, easy, and all the staff was great! I couldn't ask for a better experience! More
WORKED MY CAR IN AND EXCELLENT COMMUNICATIONS Rick McGill's Airport Toyota has serviced my car since 2006. They keep my baby in tip top condition. Appreciate the communication regarding the servi Rick McGill's Airport Toyota has serviced my car since 2006. They keep my baby in tip top condition. Appreciate the communication regarding the service needed on my car. More
As always, your service department was great. I had a regular oil change and had a recall issue taken care of. I was able to get some work done while I was waiting on my car. I’ve never been disappointed regular oil change and had a recall issue taken care of. I was able to get some work done while I was waiting on my car. I’ve never been disappointed by the great men and women there. Thank you! More
Second Visit Even though the problem was not totally fixed the first round, this second time should have don't the trick. Robbyn was such a great help in solving t Even though the problem was not totally fixed the first round, this second time should have don't the trick. Robbyn was such a great help in solving the A/C problem, and I think she went out of her way to make this second trip a success. Thanks More
Efficient, professional, friendly service with great communication and no attempts to sell additional services. We plan to continue to take our vehicle to this service department. communication and no attempts to sell additional services. We plan to continue to take our vehicle to this service department. More
20K Service Tami did a great job checking me in for my 20K service. She briefed me on what was to be done and notified me when it was ready. At the out brief sh Tami did a great job checking me in for my 20K service. She briefed me on what was to be done and notified me when it was ready. At the out brief she covered the services performed and gave me recommendations for each system covered. I appreciate the entire service teams approach to my service. The respected by time and were very professional throughout. WR/ Scott More
Great People From my arrival until I departed, my service advisor, Robbyn Hicks, kept me informed of the status of my vehicle. I have never had a bad experience at From my arrival until I departed, my service advisor, Robbyn Hicks, kept me informed of the status of my vehicle. I have never had a bad experience at Rick McGill's Toyota. Everyone is always very pleasant and helpful. He has a Great Crew there, and I always recommend the dealership to every one that I talk to. Toyota is a Great brand, I will own nothing but. Thank You, Jim Lozier More
Robbyn, in the service department, was a wonderful help with both of our cars: '01 Toyota Highlander & '09 Toyota Venza. She kept us informed and was very professional. She is such an asset to have as a se with both of our cars: '01 Toyota Highlander & '09 Toyota Venza. She kept us informed and was very professional. She is such an asset to have as a service representative. More