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Rick McGill's Airport Toyota

Alcoa, TN

4.8
1,144 Reviews

3145 Alcoa Hwy

Alcoa, TN

37701

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1,144 Reviews of Rick McGill's Airport Toyota

June 19, 2020

Very helpful and professional in their service Service was great and when checking in for my maintenance the lady at the service desk was very helpful in my decisions as far as what services I woul More

by jrd1224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get any employee names during this trip
June 18, 2020

Purchased a used Tacoma Jeremy Web was the sales person that I worked with to buy the Tacoma. There was no pressure and the whole experience was nice. He coupled my phone to More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Web
June 08, 2020

service department They picked up my car and brought it back to me during these awful times and I greatly appreciate it. I will always buy from Rick McGill. More

by ginsang49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry
June 05, 2020

Very Please with the Service and the People I was very pleased with my experience when I called the Parts Department for a set of manuals for my recently acquired 2016 Toyota Tacoma. Although a More

by Mike H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon (Service Rep.), Kevin (Service Technician), Will (Parts Department) and another very nice man who sold me a case for the manuals.
June 04, 2020

I have always been pleased with all my experiences at Rick McGill's. I think this was our fifth Toyota,all five in a row at Rick's. I have no complaints. My niece assisted me with this purchase and we fe More

by Lulus car
Recommend Dealer
Yes
Employees Worked With
Nick Creamer
June 04, 2020

Very pleasant experience. Knowledgeable salesman. Helpful sales manager. Good selection to choose from. Explained service details in depth. Showroom was very comfortable. Finance person had answers to all ou More

by leonamote
Recommend Dealer
Yes
Employees Worked With
Chris Dykes. sales manager. Finance
May 31, 2020

They were very curtious, helpful, and patient while I was deciding on a car. The dealership was also clean. My salesman answered all of my questions. More

by hundleyb
Recommend Dealer
Yes
Employees Worked With
Darryl
May 29, 2020

Worst customer service experience I have ever dealt with. They are only concerned with the sale. Hope that you never need something after signing papers. More

by progrock2013
Recommend Dealer
No
Employees Worked With
Robbie
May 20, 2020

brakes said work would take 2 1/2 hours, work done correctly in under 2 hours, really pleased with the service, and the performance after service was finishe More

by davidcb46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
May 18, 2020

Tire Pressure sensors Very responsive to my needs. Got me in and fixed in a reasonable time. There was some issues with my sensors that made the job more difficult, but I w More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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