Rick Hendrick Toyota of Fayetteville

Terrible Experience! First I regret I have to even give them one star. Went in knowing exactly what we wanted--told it would be in within two weeks, but we had to agree t First I regret I have to even give them one star. Went in knowing exactly what we wanted--told it would be in within two weeks, but we had to agree to get a car with options we weren't planning on since it was already on the vehicle. Over two weeks later called salesman and left 2 messages--no return call. 5 days later--called Sales Manager--asked him what the status was on the car, he said he would call back--no return call. 4 days later left a message for the General Sales Manager; requesting information and asking if they want to do business with us--no return call. Left another message with our salesman--finally he called back--said our car wasn't built and they didn't have a date. Asked what happened to the car they said was built--no answer--just kept interrupting. 4 days later called General Sales Manager to express the frustration of no information and no one returning calls. Asked for "good faith" money back--he agreed without hesitation. He never apologized or offered to "make it right". So very disappointed in how we were treated before the purchase--can only imagine what it would have been after the purchase. I would NOT recommend Rick Hendrick Toyota of Fayetteville to anyone. If you want a dealership that communicates and values the customer--this is not the place. There are other options in the area. More

Very poor service after the sell. I bought 2 new vehicles at one time 4weeks ago.The past 2 weeks my wife has tried to get someone to get the titles and tags.She called yesterday and t I bought 2 new vehicles at one time 4weeks ago.The past 2 weeks my wife has tried to get someone to get the titles and tags.She called yesterday and talked to a sales manager named Daniel R.He was short with her and sarcastic.I got home and called and talked to Shay J. He told me that I would have tags deliveref to me today.Needless to say I got home and no tags again.I called but no return call back.Now I have a New 2016Toyota Tacoma that I cant drive for two or more weeks because the dealership messed up the paperwork.This is the last time I will buy a vehicle from this dealership.If I could I would return it a go buy a Ford so that I would have a way to ride and not just something to decorate the yard with. Thanks James Scarboro More

like MOST car dealers just out for your money Bought this Silverado and in 41 days the tire pressure light came on.Service department keep the truck all day call me and said it will cost $205 and Bought this Silverado and in 41 days the tire pressure light came on.Service department keep the truck all day call me and said it will cost $205 and to pick it up next day around 12. I've been in business over 20 years, learned a lot over the years but one thing I don't tolerate in my company is the way my employees treat my customers. I guess after teaching bible so many years and living in such a broken world it's getting harder to find good in people. More

most are awesome, a few not so Lets start with the sales agent Randy Velasquez. He was awesome.he claimed he is a newbie in the field but he assissted us like a pro.He picked up the Lets start with the sales agent Randy Velasquez. He was awesome.he claimed he is a newbie in the field but he assissted us like a pro.He picked up the car accdg to our preferences.so good job. Then we have Shawn who tried to work on the numbers so that we can get the car we looked at the price we can afford. After long hours of discussing it with somebody else, all we needed was a Shawn to close the deal. so Kudos to that Shawn. Then we have James Hilton the finance person. He explained everything to us and all the parts that his job requires him to. He was cool. If not for these three guys, i would give my review a 1 star. They were accomodating,very good customer relations. But i cant give a 5 star bec of a guy named Shay or Shane. We drove the car we picked late the night before and drove it back 1st hour the next day because its not the car we need. we realized it was too small for our 2 kids, etc. To cut the long story short, he told us "the deal is done, the car is sold, he cant give back our old car and if we want to discuss further with him we have to set another appnt. " It ended up me, leaving a voice mail to the Head manager and to Rick Hendrick himself. After 6 hrs, we got our car back. im not really sure if its bec of the voicemails i left to the heads or what. When James, finance person, came he asked oir sales person to give our car back. I would still recommend people to go to toyota fayetteville. Just dont deal with Shay/Shane. More

Great improvement Our 2013 Toyota Highlander Limited was towed to Rick Hendrick's Toyota due to not being able to start. While the vehicle was at the dealership, Chris Our 2013 Toyota Highlander Limited was towed to Rick Hendrick's Toyota due to not being able to start. While the vehicle was at the dealership, Chris the service advisor, kept my wife informed by phone throughout the whole process. During previously visits in the past when she stayed at the dealership, communication on vehicle service status was non-existence. We're thankful the problem was due to a faulty battery (cover by the warranty) but the customer service provided by Chris was a great improvement from past experiences with this dealership. Nathan & Mary Wilson More

Customer Service Ms. Madtes provided exceptional customer service. Her knowledge of the service requirements and the time it would take to complete the task was spot o Ms. Madtes provided exceptional customer service. Her knowledge of the service requirements and the time it would take to complete the task was spot on. This was the second time she has checked one of my vehicles in and each time I've been extremely satisfied with her approach to my question and the customer service provided. More

Review of Service Department at Rick Hendrick Toyota The reason I gave an ok to customer service and friendliness was: When I arrived no one aknowledged me as a customer (no greeting). An individual call The reason I gave an ok to customer service and friendliness was: When I arrived no one aknowledged me as a customer (no greeting). An individual calls me to his desk and again no greeting. This individual asks me which is my car and then tells me to go back and stand by the wall as it bothered him to take care of me. Luckily there was another gentlement accross from him that treated me with dignity and respect. This one deserves an excellent rating. The service was performed quickly and with no issues. All and all they need to take these employees that customer service is important, because it is what decides if customers will return. Eric J. Rosario More

Service Outstanding service was performed on my vehicle in a timely and professional manner.Truly satisfied customer. Would highly recommend this dealership t Outstanding service was performed on my vehicle in a timely and professional manner.Truly satisfied customer. Would highly recommend this dealership to all my friends. More

Maintenance on my 2009 Toyota Corolla Was helped immediately on a walk in basis and car was ready that afternoon even though there were significant issues with my car 2009 Toyota Corolla. Was helped immediately on a walk in basis and car was ready that afternoon even though there were significant issues with my car 2009 Toyota Corolla. Had to replace water pump, drive belt and anti-freeze. Car was ready when expected and costs were comparable to what I thought they would be. More

My husband is at the service department right now waiting 2 hours for an oil change that we had an appt. for. Apparently one of the service techs called in so there is only 1 guy on lube. The staffing of the 2 hours for an oil change that we had an appt. for. Apparently one of the service techs called in so there is only 1 guy on lube. The staffing of the shop is not the customers problem. Call and ask to reschedule appts. if you don't have the staff available. We had a bad experience with them previously and I'm not sure why we went back. We experienced a similar situation as others have mentioned with the Service Rep being out to lunch and no one able to help since they don't have your paper work. Once I did get another Rep to help me I had to ask 3 times where my car was and I finally walked out to the lot to find it sitting there with the keys in it (mind you I had my newborn child with me who was crying at this point). They need to figure out a different system. Their current system is a complete joke and we will never be returning to this dealership. We'll make out purchases elsewhere and service our vehicles elsewhere as well. More