Rick Hendrick Toyota of Fayetteville

Great improvement Our 2013 Toyota Highlander Limited was towed to Rick Hendrick's Toyota due to not being able to start. While the vehicle was at the dealership, Chris Our 2013 Toyota Highlander Limited was towed to Rick Hendrick's Toyota due to not being able to start. While the vehicle was at the dealership, Chris the service advisor, kept my wife informed by phone throughout the whole process. During previously visits in the past when she stayed at the dealership, communication on vehicle service status was non-existence. We're thankful the problem was due to a faulty battery (cover by the warranty) but the customer service provided by Chris was a great improvement from past experiences with this dealership. Nathan & Mary Wilson More

Customer Service Ms. Madtes provided exceptional customer service. Her knowledge of the service requirements and the time it would take to complete the task was spot o Ms. Madtes provided exceptional customer service. Her knowledge of the service requirements and the time it would take to complete the task was spot on. This was the second time she has checked one of my vehicles in and each time I've been extremely satisfied with her approach to my question and the customer service provided. More

Review of Service Department at Rick Hendrick Toyota The reason I gave an ok to customer service and friendliness was: When I arrived no one aknowledged me as a customer (no greeting). An individual call The reason I gave an ok to customer service and friendliness was: When I arrived no one aknowledged me as a customer (no greeting). An individual calls me to his desk and again no greeting. This individual asks me which is my car and then tells me to go back and stand by the wall as it bothered him to take care of me. Luckily there was another gentlement accross from him that treated me with dignity and respect. This one deserves an excellent rating. The service was performed quickly and with no issues. All and all they need to take these employees that customer service is important, because it is what decides if customers will return. Eric J. Rosario More

Service Outstanding service was performed on my vehicle in a timely and professional manner.Truly satisfied customer. Would highly recommend this dealership t Outstanding service was performed on my vehicle in a timely and professional manner.Truly satisfied customer. Would highly recommend this dealership to all my friends. More

Maintenance on my 2009 Toyota Corolla Was helped immediately on a walk in basis and car was ready that afternoon even though there were significant issues with my car 2009 Toyota Corolla. Was helped immediately on a walk in basis and car was ready that afternoon even though there were significant issues with my car 2009 Toyota Corolla. Had to replace water pump, drive belt and anti-freeze. Car was ready when expected and costs were comparable to what I thought they would be. More

My husband is at the service department right now waiting 2 hours for an oil change that we had an appt. for. Apparently one of the service techs called in so there is only 1 guy on lube. The staffing of the 2 hours for an oil change that we had an appt. for. Apparently one of the service techs called in so there is only 1 guy on lube. The staffing of the shop is not the customers problem. Call and ask to reschedule appts. if you don't have the staff available. We had a bad experience with them previously and I'm not sure why we went back. We experienced a similar situation as others have mentioned with the Service Rep being out to lunch and no one able to help since they don't have your paper work. Once I did get another Rep to help me I had to ask 3 times where my car was and I finally walked out to the lot to find it sitting there with the keys in it (mind you I had my newborn child with me who was crying at this point). They need to figure out a different system. Their current system is a complete joke and we will never be returning to this dealership. We'll make out purchases elsewhere and service our vehicles elsewhere as well. More

If I could grade this place with ZERO stars, I would. TERRIBLE SERVICE! I brought my car in for a Factory Required Service (25,000 mile) on Wednesday, March 19th at 1:10 pm. My Service Adviser was Tiff TERRIBLE SERVICE! I brought my car in for a Factory Required Service (25,000 mile) on Wednesday, March 19th at 1:10 pm. My Service Adviser was Tiffany Brown. I let her know that I was a 'waiter', and I will be in the waiting area while my car was being serviced. After over TWO hours of waiting, I went into the Service Area and asked another Service Adviser regarding my vehicle. He advised me that Tiffany Brown was 'at lunch', so he looked up my vehicle and stated, "It has been invoiced". He then scrambled around looking for Tiffany, then she walked in with her fast food and drink in hand and asked me, "Are you still here?" I told her that I have been waiting for over TWO hours for a tire rotation, and she answered, "I thought you were already done, so I went to lunch." What kind of customer service is this? A 'Toyota Service Adviser' decides her 'lunch' is more important than her customer? Is that company policy? If it is, then it must be changed, because this is ridiculous! I waited over TWO hours for a tire rotation, because my 'Service Adviser' (Tiffany Brown) ASSUMED that I was taken care of, so she just went ahead on her lunch break. All she had to do was stick her head in the waiting area to see that I was still there! Is that too much to ask for? What a joke of a 'Service Adviser', especially for Toyota, which is a brand that is supposedly KNOWN for great customer service (and the prices are much higher because of it). Where do you hire these people? And, what kind of 'customer service' training do they receive? If I had to ASSUME, like Tiffany Brown did, I would say your advisers receive little to NO customer service training, which is reflected on my TWO hour tire rotation ordeal! What a joke. I have received better service at Wal-Mart (which is where I plan to go from now on, instead of wasting my time with Toyota 'Service Advisers'). By the way, my ?invoice? time is marked 2:08 pm on my paper. When I went to the Service Counter to inquire on my vehicle, it was 3:15 pm. I arrived at 1:10 pm, you do the math. This is not the first time I have been 'forgotten' about at this place. Thank you for your time. More

My Name is Sylvester Hunt I want to say I am very Thankful for the Friendliness and Knowledge of the Salesperson Ted Tasker . you done an Excellent Job. you hope my wife to understand Everything She Thankful for the Friendliness and Knowledge of the Salesperson Ted Tasker . you done an Excellent Job. you hope my wife to understand Everything She Needs to Know about Our 4Runner Toyota That We Purchase alot Better. you went above and beyond to make sure I was a Satisfied Customer. Thanks Sylvester hunt More

Excellent dealership, understood my needs during my purchased. I felt no pressure and everyone was very patient despite the various choices to choose from. My salesperson was awesome and at the end o purchased. I felt no pressure and everyone was very patient despite the various choices to choose from. My salesperson was awesome and at the end of the day I was fully satisfied with my purchase without remorse. More

I bought my Toyota Tacoma in Dry Ridge Kentucky and have the Toyota Care plan. However, I am in the military so I do not unfortunately have the privilege of receiving my regular servicing from them. I was r the Toyota Care plan. However, I am in the military so I do not unfortunately have the privilege of receiving my regular servicing from them. I was recently home on vacation in Kentucky and went to Dry Ridge Toyota and was shown exactly what service I should have been getting all along. And I will no longer be going to Rick Hendrick Toyota, and will drive as far as I have to before I go there ever again. When my Tacoma was serviced at Dry Ridge Toyota, they repaired the tire that I had a nail in. Rick Hendrick Toyota said that they would not repair the tire without charge because the nail was too close to the side wall. I also had other problems with my truck. The back drums were screeching when I would press the breaks and I heard a ticking in the front. I was told the ticking could be a loose hubcap by foreman, Scott. Which in my opinion was an insult to my intelligence. I was told Rick Hendrick would get in contact with me when the parts came in, and that it would be about a week. Two weeks went by and I had to call them, and my parts were never ordered. They were finally ordered after that with the help of one of the service representatives (Can't remember his name). Rick Hendrick did replace the back brake system, but it took forever because the parts were never put on order originally when I had the truck checked out. When I went to Kentucky just two weeks ago I was informed by Dry Ridge Toyota (Mark Eldrige) that my rotors and drive shaft were also warped and should have been discovered by proper checks that should have been taking place under my plan that I have. Mark was able to replace my rotors, my drive shaft, and repair my tire, along with doing a proper alignment on my truck, WITHIN FOUR DAYS! I have been thoroughly unimpressed with Rick Hendrick Toyota and will not be getting any more services done there, ever. I will also share my experience with anyone I know that owns a Toyota, and highly encourage them to travel farther from Fayetteville and seek better service. More