Rick Hendrick Toyota of Fayetteville

Adrian Macias at Hendricks Toyota-- Great Job The Team at Rich Hendricks Toyota did a great job helping me buy a Tacoma. Adrian Macias was a great help from the test drive, up thru completing the The Team at Rich Hendricks Toyota did a great job helping me buy a Tacoma. Adrian Macias was a great help from the test drive, up thru completing the sale. Floor manager Dylan Moore also help me feel at ease. This was my first time buying a car, so both these men were patient and answered many questions for me, I would absolutely recommend this dealership and Mr. Macias as a professional sales person backed by a strong team. Thank you! More

Nice folks!! I first worked with Ms Murphy via emails, calls & texts. She listened to what I needed,wanted and expected. I explained to her that I hate car shoppin I first worked with Ms Murphy via emails, calls & texts. She listened to what I needed,wanted and expected. I explained to her that I hate car shopping and spending all day in a dealership and that I wanted all the basics taken car of before I came to minimize my wait time. Her accommodations were awesome. Upon arrival, she greeted me with a hug and introduced me to Mr Santiago. He immediately got my trade in taken care of and had me test driving the car I wanted in no time. He was informative and extremely nice. He made my experience pleasant and I would recommend him to anyone. They guy doing the final paperwork wasn't as friendly & upbeat like the other employees I met but he got me in and out quick. My favorite person was Mr Larry!!!! He was the guy that looked through the book with me, sat in the car and explained every little detail. He was soooooo sweet and I think he leaves a positive influence on everyone he meets!!!!!!!! Thanks, Mr Larry, Ms Murphy and Mr Santiago. .......yaw rock!!!! More

Great Darwuin was great he did not stop until I got the car I wanted I would recommend him to all my friends thanks for my first brand new 2016 Toyota Coro Darwuin was great he did not stop until I got the car I wanted I would recommend him to all my friends thanks for my first brand new 2016 Toyota Corolla More

Nice experience They worked so hard so that the customer (I) left the dealer with a smile on my face and totally satisfied. A special thanks to the salesperson Darwin They worked so hard so that the customer (I) left the dealer with a smile on my face and totally satisfied. A special thanks to the salesperson Darwin. He takes his job seriously. More

exellent They gave me a good price. And good deal on the service They help me wit my Financing I'm just loving my new Toyota ...... ........... .. They gave me a good price. And good deal on the service They help me wit my Financing I'm just loving my new Toyota ...... ........... ......... More

Excellence at Best Today I went into he Toyota dealership reluctantly. However, upon my arrival I was greeted with a smile and great patience by Darwin. He helped me thr Today I went into he Toyota dealership reluctantly. However, upon my arrival I was greeted with a smile and great patience by Darwin. He helped me through the entire process. His main goal was to make sure I was satisfied with my new purchase. He exemplified great knowledge, professionalism and a warm smile that made this experience short and. Thanks to Darwin at Rick Hendrix I have the car I want. More

Love it Being in a military town it is always questionable if these dealerships are trying to run one over on you. Although I feel Fayetteville Hendrick Toyot Being in a military town it is always questionable if these dealerships are trying to run one over on you. Although I feel Fayetteville Hendrick Toyota over prices some of their vehicles they are always the only ones to find me and negotiate a reasonable price even when I had horrible credit. I feel they deal with great lenders and honestly they're the only ones who always get me an answer. I just traded in my Ford for a 2016 Toyota Corolla with salesman Darwuain Zelaya. Him and the finance manager exceeded my expectations and we're very patient when it came to me making a decision. They also advise me in the best option. Although I am paying the same payments as before they got me into a brand new vehicle. Thank you guys More

Very rude! I went to the dealership for test drive. Salesman(Darwuin Umana) was very rude. I tried to stay calm. When I showed him my license and gave him a c I went to the dealership for test drive. Salesman(Darwuin Umana) was very rude. I tried to stay calm. When I showed him my license and gave him a copy of my license, he told me that he must take my license and make a copy himself. That is a lie. I walked out. I am never going back to that place again. When I buy a car, I pay dealership fees for their service. I will not pay to be treated like an idiot. More

Stay away! They don't even deserve one star. My husband and I traded in our 2011 Corolla and leased a brand new Toyota Tacoma. However, we weren't aware that we They don't even deserve one star. My husband and I traded in our 2011 Corolla and leased a brand new Toyota Tacoma. However, we weren't aware that we were dealing with crooked salesmen. We agreed to a payment and they ran the contract with a higher amount. We called the next morning to get the issue fixed and was informed that the financial manager was out of of the office. We called back every day for 5 days and no one returned our phone call. We went to the dealership and they informed us it was out of their hands. They sent the contract up the next day (even though we called and was informed the guy wasn't even at work). Now we are stuck with a payment we cannot afford. Most unprofessional, crooked place I've ever been to in my life. I don't know how people can operate like this and I'll never purchase another vehicle from this dealership! Beware, you will get screwed! More

Beware of crooked dealership (facts provided) MARCH 3 2016 UPDATE: Maybe I spoke too soon. It looks like Rick Hendrick Toyota Scion has NOT paid for the installation yet, even though they told bo MARCH 3 2016 UPDATE: Maybe I spoke too soon. It looks like Rick Hendrick Toyota Scion has NOT paid for the installation yet, even though they told both myself and the dealerships manager and service manager that they would. So while my problem is taken care of, the local dealership is out nearly $800 so far because RHTS refuses to reither 1) return calls or 2) discuss it when contacted. The person in particular, Tony Webb, 910-868-5071, Used Car director, is avoiding contact at all cost. If my story isn't a warning about how truly dishonest these guys can be, I don't know what else is. It's one thing when they lie to a customer, but now their lying to other dealerships AND customers. These guys straight up don't care. PLEASE CHECK THEIR NUMEROUS BAD REVIEWS ON GOOGLE..... FEB 5 2016 UPDATE: They had screwed me over and they made it right. It took a while, but RHTS did right and said they would pay for my Nav system and key fob to be installed/fixed at my local dealership (since I live several states away from them). I appreciate them working through this process with me. ORIGINAL POST: Purchased a 2015 Mazda cx5 on 23 December. The vehicle isn't the problem. That issues less with the sales dept and their questionable techniques. I was told that I'd be able to get the second key to the vehicle, but it was not set out by whoever the appropriate party was. Throughout the time filling out the paperwork I reminded then to make sure that and any other little things were taken care of as it was already after 9 pm (their closing time) on cmas eve EVE (December 23rd) meaning they were closed the next day and I was leaving the area (permanently) on cmas. I was repeatedly told it was taken care of, the keys were set out. In the end they weren't. While on the test drive with Ty (sales person) and my wife, I asked, "Does this cars navigation work?" after trying to use it while driving. She responded, "Yes, but not while you're driving. It's a safety feature and won't allow you to make changes unless you're stopped," and went on to talk about how it was in her vehicle. As such, I was very much surprised when I got into the vehicle to drive home and the navigation function didn't work. The vehicle is missing a key component that Mazda requires for the nav feature. I was asked during the sales process if I had been promised anything to which I responded, "no, other than the second key and that the vehicle functions as stated." I've been working these issues for nearly a month now, especially since the dealership was supposed to contact me over a week ago and I've heard nothing. That's how we got here. Avoid three guys, as you can't trust them based off my experience. More