Rich Ford

Our sales man was great but we had problems with our financing and did not get the rate we were told we were going to get we had to go to the dealership 2 times to deal with these issues and another tim financing and did not get the rate we were told we were going to get we had to go to the dealership 2 times to deal with these issues and another time to get a second drive off sticker because the financial person we were working with said he would e mail it to me and did not. Every time I had an issue I called Nathan and even if he was busy he would show up at the dealership and made those 3 extra visits much easier. Thank You Donna Brown. More

I rode to SF with Dr. Helene Valenti,a friend of mine, in her brand new Ford Fusion the same day I bought my 2012 Ford Fusion. I had a 2006 BMW 325i and was considering trading it in for another used 2008 B her brand new Ford Fusion the same day I bought my 2012 Ford Fusion. I had a 2006 BMW 325i and was considering trading it in for another used 2008 BMW with low mileage. I paid less for my brand new Ford Fusion than what I would have paid for a 2008 used BMW. I was highly impressed with the staff, service and professionalism of this dealership. I have never owned a Ford but was instantly impressed and will recommend this dealership to anyone who questions me about my experience at Rich Ford. I am very pleased and satisfied with my purchase at this dealership. I had been looking for a BMW for about 3 months at Sandia BMW and online with a friend of mine who is a private dealer. Nathan was very personable, calm and so courteous in his interaction with me and my friend. Dr. Helene Valenti bought her car with Nathan about 2 months ago. Thank you More

James is a good salesperson with a good attitude and professional approach. James is management material and would be a good manager and example for Ford Products. professional approach. James is management material and would be a good manager and example for Ford Products. More

My family has bought three cars from rich ford in the last three years. Cody Kenney has been the saleman on all three. He has made buying a new car a pleasure verses a hassle. He truly knows all about last three years. Cody Kenney has been the saleman on all three. He has made buying a new car a pleasure verses a hassle. He truly knows all about the products he sells. I will be looking for him when I buy again and recomend him to my friends. More

Cody Kenny was an awsome sales person! He knew everything there was to know about the truck I wanted. I feel he was very honest. He gave me ever detail there is to know about the new truck... good experience there was to know about the truck I wanted. I feel he was very honest. He gave me ever detail there is to know about the new truck... good experience!! Sincerly, Henry Johnson More

The sales Rep helped us right away, was very knowledgable. Helped us find the car for our specific needs. Was very friendly. Worked with us to get a car within the the price range we were look knowledgable. Helped us find the car for our specific needs. Was very friendly. Worked with us to get a car within the the price range we were looking for. Overall experience was excellent and would gladly return for future purchases. More

Ralp DeLaO set up a test driving experience allowing us to take the vehicle out. That SOLD us!! Then we felt he gave us a great price. to take the vehicle out. That SOLD us!! Then we felt he gave us a great price. More

I purchased a new 2011 Ford Edge in June 2011. Their price was very competitive with other southwest regional dealerships (NM, AZ, CO, and TX), and the customer service provided by Nathan (sales rep) wa price was very competitive with other southwest regional dealerships (NM, AZ, CO, and TX), and the customer service provided by Nathan (sales rep) was outstanding. After the sale, Nathan kept in close contact while we waited for the car to arrive at the dealership (it was so new it hadn't yet been delivered from Ford). Once it arrived, Nathan had the car detailed and parked in the middle of the showroom to make sure it didn't get dirty. He spent a long time with my wife and I explaining all of high-tech features of the car, including MyFord Touch. Though I have not used the service department yet, it looks very professional and the "Fast Lane" technician I met was quite friendly and down-to-earth. More

Having been in sales in the past I found that Nathan was very knowledgable about his product and not once did he tell me "I'm not sure, let me find out" which is also a good answer, to admit that you don't very knowledgable about his product and not once did he tell me "I'm not sure, let me find out" which is also a good answer, to admit that you don't know and find out the answer quickly. Nathan knows his product, believes in his product, therefore he was very effective in selling his product to me! There was no pressure when my wife and I said we would go to dinner and talk. Nathan didn't pressure us by asking for contact information before we left. Although Nathan was busy delivering a vehicle to another customer while we were there, he made efforts to walk by us and let us know what his current timeline was. He also stayed late to walk me to my new truck long after I knew he was supposed to be off work. This was a positive expierence due to the high level of customer service and this salespersons knowledge of the product. I will recommend Nathan to my friends and family! More