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Rich Ford
Albuquerque, NM
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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361 Reviews of Rich Ford
July 17, 2011
I rode to SF with Dr. Helene Valenti,a friend of mine, in her brand new Ford Fusion the same day I bought my 2012 Ford Fusion. I had a 2006 BMW 325i and was considering trading it in for another used 2008 B her brand new Ford Fusion the same day I bought my 2012 Ford Fusion. I had a 2006 BMW 325i and was considering trading it in for another used 2008 BMW with low mileage. I paid less for my brand new Ford Fusion than what I would have paid for a 2008 used BMW. I was highly impressed with the staff, service and professionalism of this dealership. I have never owned a Ford but was instantly impressed and will recommend this dealership to anyone who questions me about my experience at Rich Ford. I am very pleased and satisfied with my purchase at this dealership. I had been looking for a BMW for about 3 months at Sandia BMW and online with a friend of mine who is a private dealer. Nathan was very personable, calm and so courteous in his interaction with me and my friend. Dr. Helene Valenti bought her car with Nathan about 2 months ago. Thank you More
by agnescar
Employees Worked With
Nathan Deterding
July 14, 2011
James is a good salesperson with a good attitude and professional approach. James is management material and would be a good manager and example for Ford Products. professional approach. James is management material and would be a good manager and example for Ford Products. More
by JSMITH&ASSOC.INC
Employees Worked With
James Carvin
July 09, 2011
My family has bought three cars from rich ford in the last three years. Cody Kenney has been the saleman on all three. He has made buying a new car a pleasure verses a hassle. He truly knows all about last three years. Cody Kenney has been the saleman on all three. He has made buying a new car a pleasure verses a hassle. He truly knows all about the products he sells. I will be looking for him when I buy again and recomend him to my friends. More
by mcbrewabq
Employees Worked With
Cody Kenney
July 07, 2011
Cody Kenny was an awsome sales person! He knew everything there was to know about the truck I wanted. I feel he was very honest. He gave me ever detail there is to know about the new truck... good experience there was to know about the truck I wanted. I feel he was very honest. He gave me ever detail there is to know about the new truck... good experience!! Sincerly, Henry Johnson More
by henryjohnson
Employees Worked With
Cody Kenny
June 27, 2011
My husband and I went in to inquire about a used vehicle that we were very interested in. I was excited to purchase my vehicle through this dealership because I know the owner's family very well through var that we were very interested in. I was excited to purchase my vehicle through this dealership because I know the owner's family very well through various school and church functions and they are a great family so I was more than happy to give them my business... Unfortunately, after the test drive, the experience took an awful turn. I feel like our salesman looked at us and saw that we were a young family so decided that he wasn't going to help us out at all. When our credit was ran, there was a mishap with one of our scores and from there on out he pretty much told us that there was nothing we could do. Now, normally I would have been ok with that, however I know that the report was wrong because a week ago I was approved for a brand new car at double the cost of the one we were looking at here. also, there is no way that a credit report would be ran as "N/A" when a person has a line of credit... Not only was he not helpful, the morning after our inquiry, he was very rude and belittling on the phone with my husband and I the next morning. It's too bad because maybe if he would have been a little more helpful or considerate for that matter, we may have had the car that we really want and he would have made a little extra money. The customer service was the worst customer service I've ever had! More
by jnsanchez004
Employees Worked With
Michael Jandran
June 20, 2011
The sales Rep helped us right away, was very knowledgable. Helped us find the car for our specific needs. Was very friendly. Worked with us to get a car within the the price range we were look knowledgable. Helped us find the car for our specific needs. Was very friendly. Worked with us to get a car within the the price range we were looking for. Overall experience was excellent and would gladly return for future purchases. More
by msaurman
Employees Worked With
Vince Deluccio
June 05, 2011
I purchased a new 2011 Ford Edge in June 2011. Their price was very competitive with other southwest regional dealerships (NM, AZ, CO, and TX), and the customer service provided by Nathan (sales rep) wa price was very competitive with other southwest regional dealerships (NM, AZ, CO, and TX), and the customer service provided by Nathan (sales rep) was outstanding. After the sale, Nathan kept in close contact while we waited for the car to arrive at the dealership (it was so new it hadn't yet been delivered from Ford). Once it arrived, Nathan had the car detailed and parked in the middle of the showroom to make sure it didn't get dirty. He spent a long time with my wife and I explaining all of high-tech features of the car, including MyFord Touch. Though I have not used the service department yet, it looks very professional and the "Fast Lane" technician I met was quite friendly and down-to-earth. More
by migliore
Employees Worked With
Nathan Deterding
June 03, 2011
Having been in sales in the past I found that Nathan was very knowledgable about his product and not once did he tell me "I'm not sure, let me find out" which is also a good answer, to admit that you don't very knowledgable about his product and not once did he tell me "I'm not sure, let me find out" which is also a good answer, to admit that you don't know and find out the answer quickly. Nathan knows his product, believes in his product, therefore he was very effective in selling his product to me! There was no pressure when my wife and I said we would go to dinner and talk. Nathan didn't pressure us by asking for contact information before we left. Although Nathan was busy delivering a vehicle to another customer while we were there, he made efforts to walk by us and let us know what his current timeline was. He also stayed late to walk me to my new truck long after I knew he was supposed to be off work. This was a positive expierence due to the high level of customer service and this salespersons knowledge of the product. I will recommend Nathan to my friends and family! More
by carlson2l1m
Employees Worked With
Nathan Deterding
April 25, 2011
Cody was very friendly and courteous. He answered all of our questions and was responsive to our needs....he followed up with us to make sure we got what we needed. We are very happy with our new F-150 and our questions and was responsive to our needs....he followed up with us to make sure we got what we needed. We are very happy with our new F-150 and we would recommend him to friends and other people seeking to purchase a new vehicle. More
by KPickle
Employees Worked With
Cody Kenney
