Rich Ford

We were very pleased with customer service we received From David Chavez. He was very friendly and wasn't your typical "car salesman". If he didn't have the answer, he got it right away. He stayed late wi From David Chavez. He was very friendly and wasn't your typical "car salesman". If he didn't have the answer, he got it right away. He stayed late with us to make sure we got a new car. It wasn't the original one I wanted, but he made sure we got a good deal on a car that would be safe for my family and I. More

Had a good experince at rich ford sales people very Had a good experince at rich ford sales people very friendly I ordered my car so was pretty easy great dealship,tahnks for all your help Had a good experince at rich ford sales people very friendly I ordered my car so was pretty easy great dealship,tahnks for all your help More

I had the worst experience at rich ford not only they gave me horrible customer service, after I decided to buy a truck I traded my car in and they lied to my face they said cause it had a bad car FAX th gave me horrible customer service, after I decided to buy a truck I traded my car in and they lied to my face they said cause it had a bad car FAX they would only give me a certain amount cause they couldn't sell it on there lot and they would take it to auction but after i got the new truck I saw the car for sale on the lot for double what they gave me! So that was just the start of my horrendous experience. I had to take my truck back up to the dealership 4 separate times to get things fixed on it within 10 days using alot of gas to get back and forth that they never reimbursed me for. The last time i had to go up there was because I had to change a tire on the truck one of the tires they said were new (that was a lie) anyway when I went to change the tire I had no jack or anything else to change it. So I called them they said to come up and they would give me a new jack and setup plus they would fill my tank up, so I got up there waited a hour to get my jack than they took my truck to fill the tank up and when they got back the salesperson was like sorry I could only put a couple gallons of gas in! Overall I WILL NEVER EVER EVER EVER EVER SHOP OR RECOMMENDED RICH FORD ANYONE EVER AGAIN More

Went to purchase a vehicle using the Ford Company Disabled Veterans"X"Plan. Was strongly pushed away from that program and hustled into a used truck that I did not want. Cancelled the "deal" with adv Disabled Veterans"X"Plan. Was strongly pushed away from that program and hustled into a used truck that I did not want. Cancelled the "deal" with advice of a very knowledgable Ford product buyer. Finance guy got very upset that I didn't want the used truck. Got a new sales rep,Al Padilla, things changed dramatically for the better. Got a new Finance guy, things got better. Ended up with a very nice used 2010 Focus at a much lower down, lower monthly etc. Later I needed to speak to finance re my loan. Left several calls, none returned. Tried the After Sales tech,"Becky",phone tag, never did get ahold of her. Left msg for President Dennis Snyder, no return calls. Only guy to call back was Al. There was no after sales vehicle indoctrination or training or familiarization. No after sales follow up or "satisfaction" call. No customer satisfaction survey sent. Once the deal was signed and they had their money, I was out the door and out of mind. Zero dealership interest in customer satisfaction. The customer is a contract and nothing more. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A NEW/USED FORD PRODUCT. More

Thank you Darin for all your hard work in getting us the best deal possible. Our experience was great and will definitely consider buying from you again. best deal possible. Our experience was great and will definitely consider buying from you again. More

Nathan Deterding went above and beyond expectations in knowledge, service, support, attitude, and hard work! He even stayed late one night, just to help us hook up our trailer, and on another occasion to knowledge, service, support, attitude, and hard work! He even stayed late one night, just to help us hook up our trailer, and on another occasion took 2 hours on a Saturday to help us test drive on 9-mile hauling our trailer. He is honest, responsible and intelligent. More

I was on vacation in Albuquerque when I passed the dealership and saw a trucK I had to see. I was not planning on purchasing a vehicle just wanted price info. Marc was spanish speaking and very helpfu dealership and saw a trucK I had to see. I was not planning on purchasing a vehicle just wanted price info. Marc was spanish speaking and very helpful. I was able to trade in my vehicle and leave that same day driving my new Red Truck!I am so thankful for the Rich Ford staff for helping with my out of state purchase. Would recommend Mr. Almager to anyone for his helpful service, and respectful work ethic! More

Nathan did an outstanding job. I came all the way from Austin Texas to buy my truck and would definitely go back to New Mexico for my next truck . Nathan was courteous, diligent, very detailed, and prom Austin Texas to buy my truck and would definitely go back to New Mexico for my next truck . Nathan was courteous, diligent, very detailed, and prompt. I would definitely tell my friends to head to Rich Ford and ask for Nathan. Thanks again Nathan More

Had a mechanical problem with my old Ranger truck, so had it hauled in for service. Due to the excessive mileage and the cost involved to fix it, decided to take a look at new trucks. Tony in the service d it hauled in for service. Due to the excessive mileage and the cost involved to fix it, decided to take a look at new trucks. Tony in the service department was excellent, very helpful, and directed us to Nathan Deterding to look at new trucks. We found Nathan to be delightful to work with, very knowledgable, and very helpful throughout the grueling process. Since my mother is a Ford retiree, we purchased the truck on the Z plan and again, Nathan was extremely helpful throughout the process. He is an asset to Rich Ford and I would gladly recommend my friends and co-workers to contact him with any new vehicle purchases. We will certainly make Rich Ford our dealership of choice for any future purchases. The only part we didn't enjoy was the time we were closed in an office and pressured with all the extra purchases we could make concerning extended warranties, etc. The lady was very nice, we just think a vehicle should be made to last and extended warranties should not be necessary, therefore we never buy them. We could have shaved a half hour or more of our time by simply being asked if we were interested in listening to the extras or not. More

Nathan was very professional, courteous, and knowlegeable. I was not pressured at all by him during my experience with the purchase of my 2012 Ford Escape. He went out of his way to make sure knowlegeable. I was not pressured at all by him during my experience with the purchase of my 2012 Ford Escape. He went out of his way to make sure that my deal with was to my satisifaction. He even stayed through the evening until my deal had been completely closed. I would recommend him to anyone looking for a reputable salesperson at a reputable dealership. More