Rich Ford
Albuquerque, NM
Filter Reviews by Keyword
By Type
362 Reviews of Rich Ford
Ok although my advisor was off on Saturday and he led me to believe I would have my car on Sat causing 2 day extra car rental. If I would have known Improbably wouldn’t have rented the car. to believe I would have my car on Sat causing 2 day extra car rental. If I would have known Improbably wouldn’t have rented the car. More
I have a F250 with 9,000 miles and having transmission issues (surging, hard shifting, no power when trying to accelerate). All of these are happening intermittently. First I was told that they could not issues (surging, hard shifting, no power when trying to accelerate). All of these are happening intermittently. First I was told that they could not duplicate the problem (isn't that always what happens when you take a vehicle in?) The I was told that Ford put out a memo stating that "customers perceive an issue with the 10 speed transmission but it is really not an issue, it's normal" I was able to find two lawsuits filed regarding these exact concerns so I know that it is not "normal." I have driven Fords since 1981, and I can honestly say this is the last Ford product I will own. More
Great Service I recently purchased a brand new Ford F350. From start to finish I had great costumer service from the Rich Ford Sales team, I worked with Justin Bowl I recently purchased a brand new Ford F350. From start to finish I had great costumer service from the Rich Ford Sales team, I worked with Justin Bowling and he got us the best deal for us. More
Buying a truck went well This was the first time to Rich Ford and everyone was friendly and pleasant to work with. We were offered water and asked if we were been helped. This was the first time to Rich Ford and everyone was friendly and pleasant to work with. We were offered water and asked if we were been helped. More
Thought the price was a little bit high this time, I was quoted one price, which I thought was high. Then they charged even a higher price, then what I was quoted. But they did adjust it after I question it quoted one price, which I thought was high. Then they charged even a higher price, then what I was quoted. But they did adjust it after I question it. But I shouldn't have had to have question it.!! I don't know why this won't let me out until I pick a service person I dealt with. But I did not deal with any of these. So I'm just going to pick one so I can get out of here and get it submitted!! More
I came to the same shop where I purchased my truck. Had great buying experience as well with service. Had check engine light popped on so I went into for check. Had it serviced under warranty requiring m great buying experience as well with service. Had check engine light popped on so I went into for check. Had it serviced under warranty requiring me to leave vehicle overnight and asked the service guy to do oil change at the same time. Got call that truck is ready. Turns out they never did the oil change on it. Returned back and the service manager apologized and gave me complimentary oil change on the spot. Appreciate their treatment to us the customers. More
Aaron had somewhere to go that night we were trying to pull out a $60k vehicle off your lot. He mentioned, at one point, that he should've been 'off two hours ago'. There's a good chance that we don't c pull out a $60k vehicle off your lot. He mentioned, at one point, that he should've been 'off two hours ago'. There's a good chance that we don't come back to Rich Ford for that F-250 SuperDuty. We like the truck though, that's the main thing. Could've gone to Power or Chalmers and been happy with the same vehicle. Our review probably will not make the 'what others say', but oh well. More
Regular vehicle service Excellent service and customer friendly. Have always used this center for all of my services. Will recommend this center to all of my friends. Thanks. Excellent service and customer friendly. Have always used this center for all of my services. Will recommend this center to all of my friends. Thanks. More
New truck Purchase Bought 2019 F-150 2 wheel drive it is good thanks, The service is always great and very efficient and there is never take long. Bought 2019 F-150 2 wheel drive it is good thanks, The service is always great and very efficient and there is never take long. More