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Rich Ford

Albuquerque, NM

2.5
362 Reviews

8601 Lomas Blvd NE

Albuquerque, NM

87112

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362 Reviews of Rich Ford

August 19, 2020

Ok although my advisor was off on Saturday and he led me to believe I would have my car on Sat causing 2 day extra car rental. If I would have known Improbably wouldn’t have rented the car. More

by Janet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas
August 17, 2020

I have a F250 with 9,000 miles and having transmission issues (surging, hard shifting, no power when trying to accelerate). All of these are happening intermittently. First I was told that they could not More

by lduree
Recommend Dealer
No
Employees Worked With
Lucas
Aug 17, 2020 -

Rich Ford responded

Iduree, respectfully we sincerely appreciate your issue. But despite being legal issues pending, as often is the case, there are literally thousands of responses from the Ford database that supports our service departments response. We'll happily continue to observe your vehicle in the hope of finding something that is documentable, but unless Ford issues an official correction anything we do will NOT be covered under warranty. Let me be clear, this response is from Ford directly and has nothing to do with our hope to service your vehicle. Obviously, we'd love to work on your truck and rectify even a "perceived" issue. But, our department is not at liberty to dive into an issue which the manufacturer has looked into and recommends no fix. I'm sure this response does not make the issue any less important to you, but we're only the messenger. I would recommend however that if you're interested in pursuing further avenues of remedy, you contact me directly at Webmaster@Rich-Ford.com and I can point you toward the Ford representative with whom you may relay your problem. Until then, I hope you will reconsider your rating of a company which has long served Albuquerque and it's customers with the highest level of service and devotion.

August 15, 2020

I have trusted the service department in taking care of my vehicle because they never fail. Keep up the good work! Will always count on you. More

by explorer13koto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Collins
August 07, 2020

Great Service I recently purchased a brand new Ford F350. From start to finish I had great costumer service from the Rich Ford Sales team, I worked with Justin Bowl More

by dsherman340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Bowling
July 16, 2020

Buying a truck went well This was the first time to Rich Ford and everyone was friendly and pleasant to work with. We were offered water and asked if we were been helped. More

by r37646
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Trujillo
July 14, 2020

Thought the price was a little bit high this time, I was quoted one price, which I thought was high. Then they charged even a higher price, then what I was quoted. But they did adjust it after I question it More

by Air Vantage, inc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC Lucero
June 26, 2020

I came to the same shop where I purchased my truck. Had great buying experience as well with service. Had check engine light popped on so I went into for check. Had it serviced under warranty requiring m More

by Nmsdnetadmin
Recommend Dealer
Yes
Employees Worked With
JC Lucero
June 20, 2020

Aaron had somewhere to go that night we were trying to pull out a $60k vehicle off your lot. He mentioned, at one point, that he should've been 'off two hours ago'. There's a good chance that we don't c More

by everett
Recommend Dealer
No
Employees Worked With
Aaron
June 19, 2020

Regular vehicle service Excellent service and customer friendly. Have always used this center for all of my services. Will recommend this center to all of my friends. Thanks. More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Switzer
June 01, 2020

New truck Purchase Bought 2019 F-150 2 wheel drive it is good thanks, The service is always great and very efficient and there is never take long. More

by Scottnoah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Worked with Gary Chilcoat and one of his reps they we both great
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