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Reliable Nissan - Service Center

Albuquerque, NM

4.1
746 Reviews

746 Reviews of Reliable Nissan - Service Center

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January 10, 2025

Dealership is always attentive and helps take care of my vehicle. I feel comfortable dropping off vehicle, because dealership ensures I get a ride home and back. More

by etdavila
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Reliable Nissan responded

Thank you! We’re thrilled to hear you feel comfortable with our service. Ensuring our customers are taken care of is our top priority. We appreciate your kind words and look forward to continuing to meet your vehicle needs!

January 09, 2025

Told me they would call in reference to their survey and I would win a free oil change. They never called. More

by krsr1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Reliable Nissan responded

Thanks for your feedback! We're sorry to hear about the missed call regarding the survey. We appreciate your patience and will work to improve our communication. Your experience matters to us, and we hope to provide you with better service in the future!

January 05, 2025

My experience with my female service person was particularly good. I don't have her name. More

by FRANCINE_2010
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female Service person
Jan 07, 2025 -

Reliable Nissan responded

Thanks for sharing your experience, Francine! We're thrilled to hear you had a great interaction with our team. We’ll make sure to highlight the importance of our staff's contributions. Your feedback helps us keep improving. We hope to see you again soon!

January 03, 2025

They provide prompt and courteous service. Ramon kept me informed of the progress of my vehicle. More

by MMICKELSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Reliable Nissan responded

Thanks! We’re thrilled to hear you had a great experience with our team. Keeping you informed is a priority for us, and we appreciate your recognition of Ramon's efforts. Your feedback motivates us to keep delivering excellent service!

January 03, 2025

The used car director followed through with what he promised and repaired our door lock for no charge. This was impressive. I was given an Uber ride home each time and I appreciate what was done. More

by LBALLANTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Reliable Nissan responded

Thank you for your positive feedback! We're thrilled to hear that our used car director exceeded your expectations and that you appreciated the complimentary Uber rides. Your satisfaction is important to us, and we look forward to serving you again!

January 03, 2025

One of the best, if not the best, experiences I’ve had at a dealership! Nick was friendly, kept me updated. The parts guy Anthony was friendly and polite. Ayden the salesman was kind and professional, and ev More

by CALEBLEE1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony, Ayden
Jan 06, 2025 -

Reliable Nissan responded

Thank you! We're thrilled to hear about your exceptional experience with our team. It's great to know that Nick, Anthony, and Ayden made a positive impact. We appreciate your kind words and support. Looking forward to serving you again, whether for maintenance or your next vehicle!

January 02, 2025

Horrible experience it's issue after issue I wouldn't recommend getting my vehicle serviced here ever again you guys are causing issues to my vehicle after being serviced. More

by DOMSANCHEZ26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Reliable Nissan responded

Providing quality service is a top priority for us, and it's disheartening to hear that your experience did not meet your expectations. We’d like the opportunity to make this right. Please feel free to contact Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss your concerns further.

Jan 03, 2025 -

DOMSANCHEZ26 responded

I paid for a coolant fluid flush two months ago and I took my vehicle to a local auto shop in town they told me my vehicle was empty on coolant fluid and wasn’t properly flushed there was air bubbles left in the coolant an was never refilled. I will be filling on you guy’s in court to get my money back

January 01, 2025

Great service , great people, , fast and efficient, very helpful 💜 But there is a sign on the building which I feel needs to bone down. It says USED CARS. More

by SILVERSKYLAR13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team. We appreciate your suggestion about the sign and will definitely take it into consideration. Your input helps us improve!

January 01, 2025

The Service manager David did an outstanding job of setting my vehicle up for service, reviewing over the recommended service packages with me. I wasn't sure if my air filter needed replacement so they More

by ARES.S.GUILDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Barera
Jan 03, 2025 -

Reliable Nissan responded

We’re thrilled to hear about your positive experience with David and our service team! Your satisfaction is our priority, and we’re glad you found the transparency helpful. We look forward to welcoming you back to Reliable Nissan for your next visit!

January 01, 2025

Great Customer service. . Got there and right away I was help Very friendly and helpful Thank you Nick More

by vnm515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear about your positive experience and that Nick made such a great impression. Our team is always here to help, and we appreciate your kind words!

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