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Reliable Nissan - Service Center

Albuquerque, NM

4.1
963 Reviews

963 Reviews of Reliable Nissan - Service Center

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March 23, 2025

Doesn’t even look inside our window motor mount claim to broken which ones neither them parts charged us 100$ for looking at nothing we fixed our selfs from non professional and it was easy fix there just s More

by Ezra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Mar 25, 2025 -

Reliable Nissan responded

We strive to provide quality service and take your concerns seriously. If you would like to discuss this further, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.

March 23, 2025

Great service, the technicians are always professional and complete service in a timely manner. Waiting area should be bigger though. More

by angeliquesedillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Reliable Nissan responded

Thank you for your feedback! We’re glad to hear that you’ve had great service and that our technicians have been professional and efficient. We also appreciate your suggestion about the waiting area and will definitely keep that in mind for the future. We look forward to serving you again soon!

March 22, 2025

You guys were great! Very nice customer service & quality of service. David was especially helpful. More

by Gail32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Mar 24, 2025 -

Reliable Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience and that David made a positive impact. Our team works hard to provide excellent service, and it’s wonderful to know it showed. We appreciate your support!

March 21, 2025

Took over an hour for a simple oil change. Way understaffed. Did not reset the warning light as requested. Have had one really good experience with the service center, but otherwise would reall More

by richww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Mar 24, 2025 -

Reliable Nissan responded

It’s disappointing to hear that an oil change took longer than expected and that the warning light wasn’t reset as requested. While we strive to provide efficient service, we understand that wait times can be frustrating. If there’s anything we can do to address your concerns, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.

March 21, 2025

Lacks communication, never got a phone call all day. Then performed a job that wasn't even authorized. More

by Shayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Reliable Nissan responded

We understand the importance of clear communication throughout your service experience. Your concerns are important to us, and we’d like to address them directly. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can discuss this further and work toward a resolution.

March 21, 2025

Overall very great customer service, I have currently 3 vehicles , a total of 4 since 2019. Every visit has been phenomenal and I’ve felt welcomed every time. I was only 19 when I purchased my first vehicl More

by PLATERO_JOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Mar 24, 2025 -

Reliable Nissan responded

Thank you! We’re thrilled to hear about your positive experiences and appreciate your loyalty over the years. It's fantastic to know you feel welcomed and respected during your visits. We look forward to continuing to serve you and your vehicles in the future!

March 21, 2025

The service was quick, the dealers were friendly, and I enjoyed the app for service updates More

by Kali_boeckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Reliable Nissan responded

Thanks for the fantastic feedback, Kali! We're thrilled to hear you enjoyed our quick service and friendly dealers. It's great to know our app is making your experience even better. We appreciate your support and look forward to keeping you updated!

March 21, 2025

Outstanding service every time. Quick and efficient we love reliable nissan and will be back for future needs! More

by LOVLEYXOXO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Mar 24, 2025 -

Reliable Nissan responded

Thanks! We're thrilled to hear you had such a positive experience with our service. Your trust means everything to us, and we can't wait to assist you again in the future!

March 18, 2025

Customer service was awful and the gentleman was very rude. This happened again when I called recently with some questions and concerns. I've been with nissan for 8 years. I've never been treated this More

by SNAPODACA87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
Mar 19, 2025 -

Reliable Nissan responded

We value your loyalty over the past 8 years and take your concerns seriously. To discuss this matter further, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.

March 17, 2025

A lot to write but if you personally want to hear about what happen that day you can call me with the number on file. More

by plopez2385
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Reliable Nissan responded

We understand the importance of addressing any concerns you may have. If you'd like to discuss your visit further, please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.

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