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Reliable Nissan

Albuquerque, NM

4.3
1,783 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 1,783 reviews

October 16, 2024

Raymond Sanchez was very attentive to our conversation and was able to assist with trade in and Sophia was very helpful with setting up our financing More

by DGRAMFAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Reliable Nissan responded

Thanks! We’re thrilled to hear about your positive experience with Raymond and Sophia. Our team is dedicated to providing excellent service, and it’s great to know they made a difference for you. We appreciate your feedback!

October 16, 2024

I set up the appointment and it went as I was told it would be with the airbags on the truck. More

by Blmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Reliable Nissan responded

Thanks for sharing your experience! We're thrilled to hear that your appointment went smoothly and met your expectations. It's our goal to provide clear communication and excellent service. Looking forward to serving you again!

October 16, 2024

Scheduled an appointment and even gave my VIN so they could look up my car. Which had previously had services done there. Dropped off my car in the garage and got a call several hours later that they can More

by BTULL3423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Oct 21, 2024 -

Reliable Nissan responded

We value your time and appreciate your patience throughout the process. If you’d like to discuss this matter further or seek assistance with your hybrid vehicle, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. We’re here to help and want to ensure your experience improves moving forward.

October 15, 2024

My appointment went good. I was working with 2 representatives but Marissa was the most helpful. She adjusted my total after almost being charged $110 more. She didn’t hesitat More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Oct 15, 2024 -

Reliable Nissan responded

Vanessa, we're glad to hear your appointment went well and that Marissa provided such helpful service! We appreciate your feedback and will continue to strive for excellence. Thank you for choosing us!

October 15, 2024

Nice place to get service done. The prices are competitive And the people care about your needs Thanks More

by JOHN.WESTON170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady that did my paperwork and sent me to pay for my service.
Oct 15, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, John! We're thrilled to hear you had a great experience and felt valued. Our team works hard to provide quality service at competitive prices. We appreciate your support and look forward to seeing you again!

October 15, 2024

Very extremely helpful plus they cut my phone adapted to my car. They went to my insurance company with me and beyond gave me popcorn and a drink asked if I wanted pizza I was part of the family. More

by marswain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos financing manager, Oscar Munoz, Reece Robinson, Aidan Woods
Oct 15, 2024 -

Reliable Nissan responded

We're thrilled to hear you felt right at home and received such personalized service. It's always our goal to go above and beyond for our customers. We appreciate your support and look forward to seeing you again!

October 14, 2024

The people are great. The organization not so much. Since I bought my rogue I felt less than taken care of. Especially my Nissan who refuse to fix a problem that was not m More

by nickfurious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Oct 15, 2024 -

Reliable Nissan responded

Nick, we’re glad to hear that you found our team and service manager to be helpful and fantastic. However, we regret that your overall experience with the dealership and the handling of your vehicle's issue was not up to your expectations. It’s especially frustrating to make multiple trips and still feel like your concerns weren’t fully addressed. We understand how important it is for a warranty to provide the protection you expect, and it’s unfortunate that the situation left you feeling unsupported. We’d like the opportunity to discuss this further and explore possible ways to improve your experience. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 14, 2024

Great service. Staff was attentive and explained all services needed. I will be back for a follow up service More

by Jos e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woman in service dept
Oct 15, 2024 -

Reliable Nissan responded

Thank you, Jose! We're thrilled to hear you had a great experience with our team. Your satisfaction is our priority, and we can't wait to welcome you back for your follow-up service!

October 13, 2024

They made the overall experience so easy and enjoyable. Super happy with my purchased vehicle. More

by MANDIELVT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reece Robinson
Oct 14, 2024 -

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear you had an easy and enjoyable experience with us. Enjoy your new vehicle, and we appreciate your support!

October 13, 2024

Horrible sales Manager Sammy was no help. I bought a 2024 Titan and was having problems with it 45 day’s after purchase took it in to get fixed they had it 3 weeks and they couldn’t figure ou More

by Unhappy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sammy Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil, Cesar Chavez
Oct 15, 2024 -

Reliable Nissan responded

We understand how frustrating it can be when your vehicle does not meet expectations, especially after your recent purchase of the 2024 Titan. It's concerning to hear about the delays in service and the lack of communication during this process. Your feedback about Sammy and Ramon not providing the support you needed is valuable to us. We want to ensure that your concerns are addressed effectively. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.

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