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Reliable Nissan
Albuquerque, NM
1,593 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 1,593 reviews
July 21, 2017
Susan Miller Is Amazing Susan really knows her stuff, what a great salesperson. She got us our dream truck for the price we asked for. AMAZING!!!! To the point and very genui Susan really knows her stuff, what a great salesperson. She got us our dream truck for the price we asked for. AMAZING!!!! To the point and very genuine when it comes to getting you what you want. She's such a hard worker. Thank You~ More
by Hollie
Employees Worked With
Susan Miller
June 28, 2017
Worst Customer Service I purchased a used 2012 Toyota Camry from Reliable Nissan about 5 weeks ago. I love the car but after purchasing the vehicle I am yet to get help with I purchased a used 2012 Toyota Camry from Reliable Nissan about 5 weeks ago. I love the car but after purchasing the vehicle I am yet to get help with anything. I purchased an extended warranty. After about a week of having the car my maintanance light came on. I call to speak with the service department to set up an appointment. I was transferred to an answering machine and never called back. I ended up taking my car to Larry H. Miller for a needed oil change. I figured I didn't need the warranty if I wasn't going to get service at "Unreliable Nissan." I called the finance department and again was transferred to an answering machine. I left a message, and again no call back. After a few days it had to take time off of work to drive to the other side of town to fill out a form to cancel my warrant since I was still in my 30 window. The form could have easily been emailed to me to fill out. I could have filled out the appropriate section and I could have scanned it and emailed it back. I asked Mark the finance manager for a copy of the form for proof that I had cancelled my warranty. He said he could not provide it and told me to contact MPP the warranty company. I called MPP and they said they never received the form. I was really upset and call Unreliable Nissan back. I was again transferred to Mike, again left a message and again never called back. I called back, asked for Mikes boss, transferred, left a message, and again never called back. This company is only interested in selling cars and that's it. I hope I get their attention now. More
by Andrew1515
Employees Worked With
Service Dept, Finance Dept, General Manager , Michael Hanson
June 06, 2017
Susan Miller is a Rockstar! I would like to thank all of the staff at Reliable Nissan. Susan Miller was my sales person she was OUTSTANDING! This was the best car buying experien I would like to thank all of the staff at Reliable Nissan. Susan Miller was my sales person she was OUTSTANDING! This was the best car buying experience that I've ever had. Susan Miller far exceeded my expectations as a sales professional. I will recommend all my friends and family to go see Susan at Reliable Nissan. James and Lisa More
by James/Lisa
Employees Worked With
May 13, 2017
Susan is amazing! Susan is the BEST salesperson I have ever encountered! She works with your best interest at heart. I will definitely be going back when I'm ready to j Susan is the BEST salesperson I have ever encountered! She works with your best interest at heart. I will definitely be going back when I'm ready to jump into something else! More
by Mememe505
Employees Worked With
Adam
April 15, 2017
CAR DIDN'T START 20 MIN AFTER PURCHASE !!! Recently purchased a car from this place and not 20 minutes after we bought it and pulled it off the lot, it didn't start. We got it jumped and b !!! Recently purchased a car from this place and not 20 minutes after we bought it and pulled it off the lot, it didn't start. We got it jumped and brought it right back. Their service department checked it and told us there was nothing wrong. This wasn't acceptable to us so we brought it to Quanz Advanced Auto Care ( They were amazing!) who did a complete diagnostic and found the battery needed to be replaced. At this point we spent an additional $260 to have the car checked over and $48 of this was for the battery. At the dealership I requested a refund for this $48 since they did not catch this problem. They REFUSED to pay it! I don't feel like this is an unreasonable request as their service department FAILED to detect the problem. The manager Sammy did not care about customer satisfaction at ALL. It was all about their bottom line. NEVER GO HERE. More
by Justwantfaircustomerservice
Employees Worked With
Sammy and Susan
April 10, 2017
Customer Service It's a pain to have to take your vehicle in when the check engine light comes on. I was expecting the worst and was a tad cranky about it. But when It's a pain to have to take your vehicle in when the check engine light comes on. I was expecting the worst and was a tad cranky about it. But when I walked into the Reliable Nissan service department, I was greeted cheerfully and made to feel that it was going to be okay. It took about an hour to figure out what was wrong, but I just walked in without an appointment, I was expecting it to take longer. I really felt comfortable and informed while I was there. Even though my dealer warranty has expired, I plan to keep taking my vehicle to Reliable because I trust them to do the right thing, the right way and not gouge you. Thanks, Charles, for being so nice and helpful!! More
by Judeabq
Employees Worked With
Charles Reynolds
April 09, 2017
Always satisfied with their class A service. Always on time, courteous, they keep you up to date and always pleasant. Will always take my car there for service. They have have amenities to help t Always on time, courteous, they keep you up to date and always pleasant. Will always take my car there for service. They have have amenities to help the time go by quickly. Popcorn even. More
by Frank7233
Employees Worked With
Joe Lucero
March 28, 2017
Buyer Beware Bought a Titan XD and had some problems with the truck. A collapsed or "seized up" control arm on a truck with less that 15k miles, diesel fumes in th Bought a Titan XD and had some problems with the truck. A collapsed or "seized up" control arm on a truck with less that 15k miles, diesel fumes in the cab and squeaking (again, less than 15k miles)10 days to repair and the squeaking and diesel fumes in the cab were not fixed. At least they replaced the control arm in 10 days. Nissan flew out a special mechanic but Reliable didn't have an "equivalent" loaner vehicle. When I expressed my frustration to the general manager, he responded, "Anyway...I'm not going to be able to help you." If you need a truck (and don't just "want" a truck) I'd stick with Ford, RAM or Chevy. Nissan tried with the Titan XD with Cummins engine, but they don't have a handle on quality control and their dealerships (at least Reliable) doesn't treat customer like they appreciate them purchasing vehicles. I was treated as an inconvenience and won't go back to Reliable or ever buy another Nissan. BUYER BEWARE!!! More
by HeathK
Employees Worked With
Nissan Rep
March 05, 2017
15000 mile service Exceptionally thorough and fairly priced for all the work that was done. Truck runs well and with this preventative maintenance, I continue to rely o Exceptionally thorough and fairly priced for all the work that was done. Truck runs well and with this preventative maintenance, I continue to rely on the vehicle and know it will last for many years to come. More
by Trucker
Employees Worked With
Don't remember his name
March 02, 2017
Treated like VIP Craig was very Professional and courteous salesman, he did more than I expected from sales person would. Craig personally pick up my truck from anot Craig was very Professional and courteous salesman, he did more than I expected from sales person would. Craig personally pick up my truck from another dealer and had it ready for me when I arrived from my four hour drive. When we got there he greeted us right away, had everything ready for us. Show me around the truck and how everything works. Pam was such a great and cheerful person, took us to the service advisor manager to meet. Gave us our gift. June the finance person was very professional and courteous also. We were also greeted by the Sales Manager who came in and introduced himself. Overall, my impression of the this dealership was very impressive . When a GM of dealership calls you up to make a deal on a truck and promise what he says is very rare that you even get that kind of service from a dealership that make you feel like VIP. Thank you, Reliable staying true to your name. Armando Alvarez Ret Air Force. More
by albeone
Employees Worked With
Craig,June,and Pam
