Back

Regal Acura - Service Center

Lakeland, FL

4.4
664 Reviews

664 Reviews of Regal Acura - Service Center

Sort by
September 29, 2021

Nice clean. Loved that you clean car. A little upset that my license plate holder was broken and someone just taped it and didn't tell me what had happened. I had to see it when I got home and walked around More

by Davidnagy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Sep 29, 2021 -

Regal Acura responded

Thank you for your feedback. We apologize for your tag holder and how that was handled please contact Customer Service Manager Alaina Southern at alaina.s@regallakeland.com with your information and what happened so she can resolve for you.

September 28, 2021

Staff,Chris Hartman was very helpful and friendly. Also auto service was not too long More

by mchau0815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Regal Acura responded

Thanks for choosing Regal!

September 27, 2021

Great service. Ray was amazing. Your outstanding service, updates through the process and always friendly and accommodating through the whole process! Thank you! More

by shawn.molina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Regal Acura responded

We appreciate you choosing Regal for your vehicle's service needs!

September 22, 2021

$1,700 to replace the starter on a 2015 Acura TLX. Looking through other places it should have been around $1,200-$1,300 for a new one, or $500 for a rebuilt one. Have bought 2 cars in a row from th More

by KTROODUG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob
September 20, 2021

My service from the two lovely ladies who welcomed me when I arrived to the service writer was an easy, pleasant experience. More

by YOKASTAMARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe his name was Kevin? My service writer.
Sep 24, 2021 -

Regal Acura responded

Thank you for trusting us with your vehicle services!

September 19, 2021

cut my vehicle in for repair receive unprofessional service no customer service oriented the service department lied about inspecting my vehicle to let me know what was the purpose of the noise that I More

by COURTNEYKARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Barnes
Sep 24, 2021 -

Regal Acura responded

The experience you've described doesn't live up to the high customer service standards that we set for ourselves and I can understand why you were frustrated. Thank you for bringing this to our attention so we can work on improving

September 17, 2021

Rob is always very helpful and responsive to our service needs. He has been our service advisor for many years and we trust his advise and expertise. It’s great to know that he is always available for us. More

by lgonza2733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Sep 24, 2021 -

Regal Acura responded

Thank you for choosing Regal & trusting us with your vehicle services 😁

September 14, 2021

A very responsive dealer! Courteous staff, customer focused. Always goes beyond expectations. This service was lacking only due to communications. The Eco-block treatment normally left the car's int More

by sngrower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Sep 15, 2021 -

Regal Acura responded

We appreciate your comments! And, yes, we have changed products for the Ecoblock. We now use a ceramic product which doesn't provide the same level of shine, however, it provides much better protection.

September 14, 2021

Chrissy Hartman is the only reason I continue to shop at regal. Give her a raise!!! More

by MARK@CALVARYONLINE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Regal Acura responded

Thank you Mark! We love Chrissy :)

September 14, 2021

Makes you feel welcome very helpful,courteous,friendly great customer service I recommend this dealership to everybody More

by FaithBloodsworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

FaithBloodsworth responded

Very satisfied with the service great customer service I recommend to everybody

Sep 15, 2021 -

Regal Acura responded

Thank you Faith!

...
42
...