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Regal Acura - Service Center

Lakeland, FL

4.4
664 Reviews

664 Reviews of Regal Acura - Service Center

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January 16, 2022

Had a great experience, no pressure environment, did not feel like I overspent or was charged for unnecessary work. High recommended for your service needs. More

by Tristan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Jan 19, 2022 -

Regal Acura responded

Thanks Tristan, see you next time!

January 15, 2022

As soon as I pulled up to service I was nicely greeted as I exited my car. Which was nice because I was given no direction on who my service advisor would be when making my appointment. More

by TMURRAY99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Jan 24, 2022 -

Regal Acura responded

Thank you for choosing Regal Service for your vehicle's service/maintenance needs!

January 14, 2022

We went in for an oil change. We were told an oil change was also needed in the differential…. But I didn’t ordered a tire rotation. I felt I was being taken advantage of So, our $49.00 oil change soon r More

by jhoogterp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Regal Acura responded

Thank you for your feedback, we would like to look into this further but are unable to access your records based on the information provided. Please reply back privately or contact Customer Service Manager, Alaina Southern at 863-333-4633 or alaina.s@regallakeland.com with your name, telephone number or VIN #.

Jan 17, 2022 -

jhoogterp responded

My husbands name is Gerald Bennett, he purchased his Acura from your dealership in Dec. 2020. He made an appointment for an oil change, just a plain old oil change. Interesting, he drives 1 hour to your dealership, this is loyalty. Anyway, I was with him …. He was told he should have his differential oil changed also. After waiting for 1 hour past our appointment time, he inquired as too how long we would need to continue waiting. He was told another 45 minutes, they were going to rotate his tires. We were not aware of a tire change. While he is patient, I said no. We. Didn’t ask for a tire change. Not a pleasant experience

January 12, 2022

Friendly and efficient, work was done as requested. We’ll us them for our next service requirements. More

by DDREINERT1312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

January 11, 2022

Nothing to sayNothing to sayNothing to sayNothing to sayNothing to sayNothing to sayNothing to say More

by STEPHEN_WEST
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rob
Jan 12, 2022 -

Regal Acura responded

Thank you for the 5-star rating Stephen!

January 07, 2022

Check in for service was easy. Team was polite and professional. Waiting area was clean with beverages and WiFi available. Service time seemed long but somewhat expected. Happy with repair results More

by melissacolvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Smith
Jan 12, 2022 -

Regal Acura responded

Thank you Melissa!

December 30, 2021

I purchased my vehicle from Regal Acura, and plan to buy my next car from you. Everyone here at this dealership makes you welcome. Makes you feel they appreciate you. Down to the servicemen Ray Taylor has a More

by LOVECAT22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy
Jan 03, 2022 -

Regal Acura responded

Thank you for your continued loyalty to Regal!

December 29, 2021

Service was average at best waited 1.5 hours. Ask the price for a part it took 30 minutes. More

by chris59576
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin
Dec 30, 2021 -

Regal Acura responded

Chris, Thank you for your feedback and patience. We were short staffed due to unforeseen circumstances and will do better next time.

December 29, 2021

I took my ‘19 Acura MDX for an oil change, tire rotation and inspection as part of regular scheduled maintenance. Chrissy Hartman was my service advisor and she provided great service. She was friendly and More

by Ajones1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Regal Acura responded

Thank you for choosing Regal Service for your vehicles service/repair needs!

December 28, 2021

Unprofessional, sent in the Service survey, no one responds. So disappointed. Never apologized nor tried to make things right after the dealer screw up! More

by thekirks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin Smith
Dec 28, 2021 -

Regal Acura responded

Unfortunately, we can not access your service records based on the information provided. you feedback is important to us. Please respond privately with your name and telephone number or email Customer Service Manager, Alaina Southern at alaina.s@regallakeland.com

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